Great service, friendly and helpful in taking us out of old
November 5, 2018
We were looking for a used XC90, and we were very pleasantly surprised to find a team at Bridgewater Volvo that was extremely friendly, competent and helpful! Not only did we find our desired car, but Dominick Difalco was very knowledgeable, listened attentively to all our wishes and comments, answered all our questions and took the initiative on several important details we never expected. Together with his colleague Steve Dolly, they form a class act, managed to get us out of the lease on our previous car, arranged new financing and they did all the paperwork right then - which allowed us to leave the same evening with our dream car! They stayed late, well after hours, and both went "beyond the call of duty". Having recoiled from arrogance and aloofness at other Volvo dealers in NY state, we found Dominick and Steve practicing old-fashioned, but all too rare, "service to the client" of the highest caliber. We had our two kids (6 and 8 years old) with us, and the entire experience was stress-free and no pressure. What a class act - they both deserve recognition at Bridgewater Volvo! We will recommend Dominick and Steve to all our friends, and VOLVO USA would be well served to promote these two gentlemen as role models throughout ther dealer network.