I purchased a used vehicle with an as-is condition status. The service engine light came on three days after purchase. I contacted the dealership and they made a good will one-time exception and fixed the problem. First class!
This was our first time with McDonald and it was our salesperson who we'd like to rave about. McDonald clearly cares about who they employ -- this says much about the dealership. Sam Guardea was courteous, respectful -- not in the least pushy -- informative and took the extra step to help us in the buying process. He went above and beyond to assist in our purchase AND, it was a pre-owned vehicle we purchased.....not a NEW one, which, one might think, would garner extra customer attention. We got this from Sam --- regardless of our budget. An appointment with him will make the experience a positive one.
Excellent experience, no headaches, no hassle, left with a new Crosstrek. Tylor was excellent thru the whole process, answered all our questions, no pressure whatsoever. If I'm looking for another car, I'll visit Sangera first.
Started with internet inquiry and then we emailed and chatted on the phone. Everyone, from the Internet team to the salesperson (jerry hooper) and the sales manager (Jeff Spangler) were friendly, professional, and willing to listen to me and work with me. Buying from this team was a great experience. I drove out from Houston to buy my Volvo here and would encourage my friends to do so as well. The price and professionalism could not be beat.
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.
Like for many people, visiting a car dealership to shop for a vehicle can be intimidating. But the folks at Bill Gray are thankfully different. From my first visit to my fifth, my experience was outstanding. From the front desk, to the sale associate, to the finance person , everyone was affable and pleasant. In addition, they do not exerted any sales pressure on us. The price negotiation was downright simple. My thanks to Erin and Joe. My family and I would highly recommend this place.
Very nice guy. Went out of his way to accommodate us in service department when we had brake issues with used car purchase. I would highly recommend him to anyone looking to purchase a VW or Volvo. Thanks for the great service!
Very good customer service from start to finish. Everybody was very accommodating and they make you feel at ease, Ana Marie and Deron were thumbs up. They gave me no pressure s at all. I could sum it all up as a one amazing experience. Highly recommended.
I'm very wary of dealerships, but Jonathan in the Service Dept. treated me with honesty and fairness. Both he and Melanie, the Manager, went out of their way to ensure that I was informed about the work being done, which included showing me the damaged part that needed replacement. The work was completely quickly and the price was fair. Thank you Jonathan and Melanie.
Went there for a 50,000-mile checkup, (and was given a loaner) and they discovered a cracked boot on an axle of my C30. Part was not in, so they scheduled me for another visit (and another loaner) and did the repairs free of charge. Very friendly, and the renovated service dept. is really nice!
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