AutoNation Cadillac West Palm Beach

Konstantine Afthinos at AutoNation Cadillac West Palm Beach was extremely helpful and knowledgeable throughout the entire process. He answered all my questions and made the experience smooth and stress-free. Even after the sale, he continued to be helpful in coordinating repairs. Highly recommend working with him!

Steve Janner best service adviser ever. Prompt service, great overall ownership experience. I will recommend.

The various administrative fees that they charge are quite a bit more than those shown on Autonation on line listings and their only explanation is that they have no control. Corporate makes the determination. False advertising as far as I'm concerned and they make no effort to accommodate. Sale took over three hours Also they don't disclose in adds that warranty covered work has $100 deductible if you go to another Autonation dealer. I live3 hours away from their location. Gave me two keyfobs. One of which needed a battery. Not a pleasant experience.

Everyone you talked to or seen was always smiling and it puts you in the right mood

Appt scheduling was easy, they were punctual, in and out in loaner quickly, very friendly and work done timely. Absolutely solid experience. Actually I usually expect issues when it comes to servicing my cars…I had none. And I normally don’t write reviews, but figured why not. They deserve it.

Roland offered excellent customer service and followed up on each process, Mayara was amazing in getting me approved for the vehicle I had chosen. Even received follow up calls after sale was complete.

Excellent service, easy purchase process, very knowledgeable and professional. Charles L. was very helpful answering my questions and would recommend AUTONATION to everyone.

Abbi, Mayara & the entire team made my buying experience great. All paperwork was prepared so I did not have to wait around. The truck was detailed, prepped and ready to go. Will definitely do business again with these guys.

I had a great experience at AutoNation Cadillac West Palm Beach. Our sells rep John Hoover was very professional and helpful!

urchased a 2021 Cadillac Escalade from this dealership in August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purchase, the vehicle needed a fuel module replacement. I also reported a faulty navigation system, which the service department never properly inspected — just told me to buy a $399 SD card. I later bought the genuine card directly from Cadillac, and the issue still wasn’t fixed. I returned with multiple safety-related concerns: rear camera visibility, navigation malfunction, and parking assist failure. Despite providing clear proof, the service department refused to fix the issues and instead charged me for an unresolved visit. Their only solution? A “discount” to fix something that was defective from day one. At this point it’s a safety issue. My vehicle has full coverage warranty that I purchased from dealership as well. As the owner of a transportation company that imports more Escalades than anyone in the Caribbean, this level of negligence is unacceptable. Buyers beware — the service you get after the sale is not what you’d expect from a Cadillac dealership. I will be filing complaints with the FTC, State Attorneys office and manufacturers. UPDATE: I have emailed the GM, No response. Neither has the individual that is monitoring this account has reached out. Compliant has been filed with State Attorneys office as well FTC. Will be filing with manufacture this week as well