2013 Infiniti JX35, 2014-2015 QX60 Ignition Issue

2015_INFINITI_QX_60_REVIEW_kv.jpg 2015 Infiniti QX60; | photo by Kristin Varela

CARS.COM — Vehicles affected by service campaign:

  • 2013 Infiniti JX35
  • 2014 Infiniti QX60
  • 2015 Infiniti QX60
  • 2014 Infiniti QX60 Hybrid
  • 2015 Infiniti QX60 Hybrid

The problem: The vehicle may not start. Symptoms include no starter engagement whatsoever when drivers push the ignition switch, and “I-Key Error” displays on the dash. This is due to an incorrectly adjusted shift control cable.

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Corrective action: Dealers will adjust the shift control cable.

Warranty info: This service campaign is being performed free of charge under Infiniti’s new-car, extended or powertrain warranty, whichever applies.

What owners should do: Call your local dealer with your vehicle’s identification number to determine if it’s involved in this service campaign. You can also call Infiniti at 800-662-6200 or NHTSA at 888-327-4236. Reference TSB No. 14-016B.

Need to find a dealer for service? Go to Service & Repair to find a local dealer.

Editor’s note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker’s website to see if your vehicle has any service bulletins pending.

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