The problem: Affected vehicles may exhibit a condition where, when saving the 26th HD radio station in the audio head unit, the unit begins a reset loop. This is due to a software glitch.
Vehicles affected by this service bulletin:
- 2015 Mercedes Benz CLA
- 2016 Mercedes Benz CLA
- 2015 Mercedes Benz E-Class
- 2016 Mercedes Benz E-Class
- 2015 Mercedes Benz CLS
- 2016 Mercedes Benz CLS
- 2015 Mercedes Benz B-Class
- 2016 Mercedes Benz B-Class
Corrective action: On affected vehicles, dealers will update the audio head software.
Warranty info: This service bulletin is being performed free of charge under the Mercedes Benz new-vehicle limited warranty.
What owners should do: Call your local dealer with your vehicle’s identification number to determine if your vehicle is involved in this service bulletin. You also can call Mercedes Benz at 800-367-6372 or the National Highway Traffic Safety Administration hotline at 888-327-4236. Reference TSB No. 2015110001.
Need to find a dealer for service? Go to Cars.com Service & Repair to find a local dealer.
Editor’s note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker’s website to see if your vehicle has any service bulletins pending.
Check for recalls here on Cars.com.