2015-2016 Mercedes-Benz HD Radio Issue

img310477169 1441207197968 jpg 2016 Mercedes-Benz E-Class E350 4Matic; | Manufacturer image


The problem: Affected vehicles may exhibit a condition where, when saving the 26th HD radio station in the audio head unit, the unit begins a reset loop. This is due to a software glitch.

Vehicles affected by this service bulletin:

  • 2015 Mercedes Benz CLA
  • 2016 Mercedes Benz CLA
  • 2015 Mercedes Benz E-Class
  • 2016 Mercedes Benz E-Class
  • 2015 Mercedes Benz CLS
  • 2016 Mercedes Benz CLS
  • 2015 Mercedes Benz B-Class
  • 2016 Mercedes Benz B-Class

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Corrective action: On affected vehicles, dealers will update the audio head software.

Warranty info: This service bulletin is being performed free of charge under the Mercedes Benz new-vehicle limited warranty.

What owners should do: Call your local dealer with your vehicle’s identification number to determine if your vehicle is involved in this service bulletin. You also can call Mercedes Benz at 800-367-6372 or the National Highway Traffic Safety Administration hotline at 888-327-4236. Reference TSB No. 2015110001.

Need to find a dealer for service? Go to Service & Repair to find a local dealer.

Editor’s note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker’s website to see if your vehicle has any service bulletins pending.

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