Here Are the Recalls for Our Long-Term 2023 Jeep Grand Cherokee 4xe (So Far)
Editor’s Note: This article was updated Aug. 13, 2024, with further recalls to which our long-term 2023 Jeep Grand Cherokee 4xe was subjected.
Owning a new car often comes with recalls, which concern safety-related defects the manufacturer will remedy at no cost to you. We’re coming up on a year of owning our long-term 2023 Jeep Grand Cherokee 4xe Trailhawk, and beyond our necessary post-off-roading repairs, it’s been subject to one safety recall along with a charging system-related update and an odd issue affecting the front passenger window.
Related: We Broke Our Jeep Grand Cherokee 4xe Trailhawk Off-Roading, and It Cost $7,000 to Fix
The safety recall required an update to the central vision park assist module software, which could prevent the backup camera image from displaying when reversing. Luckily, we never encountered this issue — and even more fortunately for us, this recall was resolved with a simple software update, which only took a few hours’ time to upload successfully. The service manager at the dealership that performed the recall repair compared it to updating a smartphone, and I can’t think of a better comparison.
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The smartphone analogy will be even more applicable as more vehicles gain the ability to receive over-the-air updates. We’ve already had multiple recalls for our 2021 Tesla Model Y addressed via an over-the-air update, allowing us to skip the service center.
The two other issues weren’t recalls per se, but Jeep still fixed them at no cost to us. The first was an update for the Grand Cherokee 4xe’s integrated dual-charging module, which also involved a software update. The second involved the right front passenger window, which developed a snowflake pattern just above the door trim. While it wasn’t a significant safety issue, from the right angle, it could obscure the side mirror view. Since you can’t just update window glass over the air (yet), the dealer performing our off-road-related repairs ordered new glass and replaced it for us. Ordering the new window and getting it installed took just over two weeks.
Since our initial post in February 2024, our Grand Cherokee 4xe has been subject to two more recalls and possibly avoided a third. As with the previous recalls, these include a mix of actual physical repairs, as well as digital over-the-air updates that didn’t require bringing our Jeep to a dealership at all.
First, a damaged pinch bolt in the upper control arms posed a risk while driving, as it could have failed and caused a front wheel to fall outward. This, in turn, would have increased the risk of a crash. We never experienced this issue and, with the pinch bolt replaced, hopefully never will.
Second, incorrectly programmed software may have disabled the windshield defroster in certain scenarios. Unlike the pinch bolt, this repair only required a simple over-the-air software update. No one on staff reported encountering this issue before the update, either, but it is listed as “Repaired” in our online vehicle history.
Finally, it appears we’ve dodged another recall for an issue that prevents the image from the backup camera from displaying on the infotainment screen. Our Jeep was part of a separate, earlier recall for a similar issue. Whether that repair also preemptively corrected this newer issue is unclear, but if a repair were needed, it would have been through another over-the-air update.
Since these repairs, the backup camera image has displayed without issue (as it did before), and our Grand Cherokee drives without a wheel nearly falling off and has had no issues with its defroster. We’ll keep track of any additional recalls or repairs to our Grand Cherokee and will be sure to report on the repair process.
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