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Here Are the Recalls for Our Long-Term 2023 Jeep Grand Cherokee 4xe (So Far)

jeep grand cherokee trailhawk 4xe 2023 01 exterior front angle winter scaled jpg 2023 Jeep Grand Cherokee 4xe Trailhawk | Cars.com photo by Christian Lantry

Owning a new car often comes with recalls, which concern safety-related defects the manufacturer will remedy at no cost to you. We’re coming up on a year of owning our long-term 2023 Jeep Grand Cherokee 4xe Trailhawk, and beyond our necessary post-off-roading repairs, it’s been subject to one safety recall along with a charging system-related update and an odd issue affecting the front passenger window.

Related: We Broke Our Jeep Grand Cherokee 4xe Trailhawk Off-Roading, and It Cost $7,000 to Fix

The safety recall required an update to the central vision park assist module software, which could prevent the backup camera image from displaying when reversing. Luckily, we never encountered this issue — and even more fortunately for us, this recall was resolved with a simple software update, which only took a few hours’ time to upload successfully. The service manager at the dealership that performed the recall repair compared it to updating a smartphone, and I can’t think of a better comparison.

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The smartphone analogy will be even more applicable as more vehicles gain the ability to receive over-the-air updates. We’ve already had multiple recalls for our 2021 Tesla Model Y addressed via an over-the-air update, allowing us to skip the service center.

The two other issues weren’t recalls per se, but Jeep still fixed them at no cost to us. The first was an update for the Grand Cherokee 4xe’s integrated dual-charging module, which also involved a software update. The second involved the right front passenger window, which developed a snowflake pattern just above the door trim. While it wasn’t a significant safety issue, from the right angle, it could obscure the side mirror view. Since you can’t just update window glass over the air (yet), the dealer performing our off-road-related repairs ordered new glass and replaced it for us. Ordering the new window and getting it installed took just over two weeks.

jeep grand cherokee 4xe trailhawk 2023 interior snowflake 01 jpg 2023 Jeep Grand Cherokee 4xe | Cars.com photo by Mike Hanley

Since these repairs, the backup camera image has displayed without issue (as it did before), the Jeep charges as expected, and the window glass looks entirely normal. We’ll keep track of any additional recalls or repairs to our Grand Cherokee, and will be sure to report on the repair process.

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Road Test Editor Brian Normile joined the automotive industry and Cars.com in 2013, and he became part of the Editorial staff in 2014. Brian spent his childhood devouring every car magazine he got his hands on — not literally, eventually — and now reviews and tests vehicles to help consumers make informed choices. Someday, Brian hopes to learn what to do with his hands when he’s reviewing a car on camera. He would daily-drive an Alfa Romeo 4C if he could. Email Brian Normile

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