Warren Henry Auto Group

Best dealership, best service, best financing department, best employees! A seamless experience, every time I buy a car from them.

As we have said in previous reviews, I am only authorized to return to this one because of Mr. LUIS CHIEA, who truly represents the company. I have a Land Rover near my house (Coral Gables), but since I met the manager LUIS CHIEA, nothing has stopped me from traveling to the north of Miami. Now the company has hired PAULO SANTOS, who speaks Portuguese as well as LUIS CHIEA. THIS SALESMAN WILL CERTAINLY BE A SALES CHAMPION... HE HAS SO MUCH PATIENCE WITH THE CUSTOMER. LAND ROVER NORTH IS TO BE CONGRATULATED FOR ITS EMPLOYEES, THEY ARE THE ONES WHO MAKE THE COMPANY PROSPER.

So just about six weeks ago, I bought a Lincoln Kosair from Warren Henry Lincoln in North Miami the second day I had it. It started having problems. It was in their service department for three days got it back had the problem again it was in the service department for four weeks I was treated horrible by the service representative and by the service manager, tried to bring it to the attention of the General manager who said he wanted to make everything right his is Ismet he said I had been treated poorly and they wanted to make it correct I went in Wednesday. Was there four hours they said we want to upgrade you to a better car we’re gonna make all this right then he said we have a glitch in our system, we’ll have to come back only to tell me the next day you need to put $6000 more down so we can trade the car and I said I didn’t wanna put 6000 more down and he said we can’t trade the car because the car has value so you tell me how the car value I only had the car like four or five days the other five weeks plus it was in their garage in their service department so it lost value he said, but if I spend $6000, he’ll trade it for another car but when I didn’t want to spend any money, he says oh no, they can’t take it back and I can call Lincoln about the lemon law. I’ve never dealt with a sorry, General manager customer service no respect , the inconvenience I’ve gone through and how I’ve been so poorly treated so whatever you do, I would not buy a car from Warren Henry automotive group especially the Lincoln dealership division of the dealership. The GM Ismet every time I talk to him, he changed the story. He tried to give me a check for $595 like that was gonna make everything right I toured it in half and handed it back to him and said I don’t need your $600 what I need you to be responsible for a car that you sold me that I know had problems before you sold it to me and you knew about the problems you didn’t disclose them now you don’t wanna do anything about it so I guess I have to call Lincoln corporate Monday, but let me tell you what what a person. The general manager at the service manager was rude and obnoxious the service technician named Peter was not good. The guy that sold me the car was name was Curtis when I first called Curtis. He told me it wasn’t his problem to call the service department just such Unprofessional and disrespectful people that work there there are plenty of other places to buy a car and you should you should avoid Warren Henry auto group

Not having people like Claudio Zullo serving customers, He is disrespectful, abusive, the worst experience of my life, I've been crying for two days, he told me that the service was $244 and when I went to get my car I had to pay $2,500 for things that I never authorized! He never sent me the budget for everything they were going to do to the car, he took advantage of the fact that I didn't know and I know I'm not the only person who has had this horrible experience with him, my husband went to talk to him today because we want a refund and he just laughed in his face and told him that he was right, what kind of person does that in such a prestigious dealer, I was thinking of buying another car with you but now I never want to go there again

I wish I didn’t have to write this review but hopefully it would help someone else from receiving the same experience I did!!! Claudio Zullo was not a great advisor and I had to ask numerous times for him to explain why I was paying over 1k for the service due with my vehicle!! I felt like he rushed over the explanation and did not care to attend to me as a customer!! It’s as if he was not having a great morning and did want to work !! I hope he receives training and learn how to interact with people with a pleasant attitude!!!

My car was taken in via tow. Dealership had already closed for the evening. But, tow truck was able to leave the car because, the dealership has overnight security. The next morning when the dealership opened, I received a call letting me know the car was there. Erick Monasterios phoned me with all the details of what was going on with my car. Erick was very polite, helpful and professional. My car was ready for pickup by the afternoon. I had a great experience and loved the service here.

My wife took in her 2018 LandRover Discovery for a recall and new brake pads. They charged her $2500 for brakes, rotors and new drums.

Excellent service and exceptional customer service received by Mr. Claudio Zullo. Absolutely no complains, everything was done on time. I am very satisfied and impressed.

I leased a brand new 2020 Range Rover Velar from this Auto group two years ago. Over the past two years I had so many bad experiences that I finally decided to write a review.. First the car started overheating around 8k miles…. I took it to the dealer and they said there was a recall and this was common…. My fiancé’s vehicle is a Mercedes’ and we’ve never had any issues with Mercedes vehicles we’ve owned currently or In the past for an engine or transmission related problems regardless of mileage… Range Rover started overheating engine at 8k miles… Anyway, they said there was a recall and they fixed it. Lately I took the car to service for sunroof shade not working.. I was assigned to a service person name Roman Hernandez. This guy is so arrogant and he sounds as if you are his employee the way he talks to you.. I’ve been paying close to $1000 for this car and I expected someone friendly and respectful yet it’s some guy with bad attitude who acts like he doesn’t even care... He said he would call me the same day to tell me about diagnostics and tell me how long it would take to fix.. he also guessed it would probably be 2-3 days to get this fixed. It’s been over 24 hours and I haven’t received a call. God knows when they will diagnose the problem and start working on it. I asked if I could get a loaner car cause I need to get to work, they told me they can reschedule my service appointment to august (in two months) and I can come back then.. Not only the service person I dealt with was unfriendly, cocky and unresponsive he was also building roadblocks not helping to fix my vehicle issue for a vehicle I bought from them. Finally I called the service manager, Luis chinea but he doesn’t answer and it goes to a voice mailbox that’s full. I am very upset.. You buy a Range Rover and the sales treats you like a king when they try to make a sale but once they sell you the car, service department treats you like garbage… It is not a 20k Kia we are talking about it’s a 80k Range Rover.. This is not the way to treat people.

Rodney is always a great customer service representative and very reliable and helpful and gives you the right information about your vehicle and is very good in what he does very knowledgeable has a great personality I would recommend him to a friend and family member for assistance I recommend my mom And now we are like family it is always get great service when Rodney is around to help me