Texas Nissan of Grapevine

This is my second time doing business with this dealer, and I’ve had a positive experience once again. They are honest and accommodating in their service. The general manager and the staff work well together as a team, which enhances the overall experience. I appreciate their commitment to customer satisfaction.

Very satisfied with the work that was done on my car and very knowledgeable people and nice

Samantha offered excellent service! No waiting! Kept in contact with status of work progress. Very happy with my service.

Clinton Calhoun III treated me like his best friend. John Garcia was also very personal making sure the experience was hassle free.

Don't feel like my tires were rotated and balanced. Or air checked. Air pressure light came on after I left

Took 3 hours to do a tire rotation and an oil change. Should not of taken that long. 0/5 stars.

We had to bring my daughter's car in to have the engine replaced. However, we had to bring it back immediately afterwards two more times for them to get it working without engine warnings.

Everything went well and the service person was great and timely with communication. Service person did a great job working with me on schedule and providing a uber for me to get to work.

Chase was extremely helpful and kept me from having to tow a vehicle in for a simple fix.

So I’ll keep this review as honest as possible. There’s a mixture of feelings concerning this dealership. We made the purchase in the middle of august and didn’t get to take the vehicle home until 3 weeks later. They did service on it and gave me a loaner in the meantime. They repaired the fuel pump, did an oil change, replaced the wipers, front brakes and rotors. They also fixed the button that controls the middle captains chairs. The frustration was communication was not the best and often left me wondering what was happening to my vehicle. So it’s a matter of perspective. You could look at it as them keeping your vehicle longer than you wanted or view it as them taking care of those issues. 2 things that were major dings to me that didn’t sit with me right other than my vehicle being there for 3 weeks after purchase. We drove 2 hours to get to that dealership. They didn’t fill up my gas tank and they weren’t willing to meet me at a half way point to exchange the vehicles. Other than that, it was a pretty decent experience.