Texas Nissan of Grapevine

Buyer Beware! Texas Nissan of Grapevine admitted it was their fault for burning up our car after an oil change. What they didn’t do was make it... right afterwards. The owner of the dealership laughed in our face after asking him to please make this right. The owner said he’s a business man and will not lose money on this and tried to sell us a car at full price with no discount. He had no remorse or care about the stress of having to purchase another car when we had ours almost paid off. We had to except the insurance money which didn’t even cover a good used car. Then that put us out thousands of dollars during the holiday season. The owner of Texas Nissan in Grapevine doesn’t care about his customers; it’s all about the money. Please share!!

I was sold a 2019 Sentra SL which has paint issues since first day. My brand new car had paint issues on the hood since first day. I brought it to dealership's... notice at the time of delivery but no attention was paid. After a series of discussions, I was told to go to service director at the dealership who confirmed that there are paint issues and offered to paint ONLY a portion of the hood!!! Unacceptable.

My car buying experience was great from start to finish. They were patient with our buying process and made sure we were satisfied with our purchase.

First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure everything... was done in a timely manner and if had them wash and vacuum my car. Really enjoyed my visit! Thank you Joe!

I went to assist a friend with buying a new car. She asked for my help as her Father had passed away. We went to Nissan in Grapevine, TX. I pulled the... vehicle she wanted off of the web with the advertised price. I validated stock # information. I asked salesman for the specific vehicle by stock number. I asked if he would do for price they had posted on the web - he stated yes with TT&L. Now two hours in and the lies/unethical behavior begin. The Manager comes to inform me that the car is 5k more due to after market. I asked what after market adjustments were made as I did not see any - he retreated then told me "Nissan just list a low price to get you in here. Read the fine print." He immediately went to the girl I was helping and said "Don't you want the car". I told him to talk to me - he ignored me and just kept asking her "don't you want the car". I told him bring her keys, and he asked me why. I said we are leaving due to unethical behavior - he told me "you do not need to be like that. Everyone does it, same at next dealership". I said "bring her xxxx keys", he ignored me- looked at her and said "don't you want the car - were even losing money on it". I stood up and yelled "Bring her freaking car keys or do I need to call the police". He goes "you win, you can have the car at the offered price". This was the most unprofessional car buying experience I have had in the last decade. Grapevine Nissan is unethical, lies, and no doubt in my mind takes advantage of people who do not know any better. You should be embarrassed. Look into your ethics, not your sales!

Clinton did a great job of walking me through the process and features of this new car. This was my first time getting a brand new car and he did a great... job and explaining all the details to me. Great service and would highly recommend!

I came in to Texas Nissan of Grapevine just to browse around! I worked with Mike Jones! He did an excellent job! He was very knowledgeable on the features... on the Rogue! He made sure i understood everything! He did an exceptional job!!

Josh was excellent! He was very nice! Really professional! He was trying to make sure we got a good deal! He was very friendly and courtesy of our time!... Customer service was great, grabbed us water. He was very respectful! Over all great experience!

I was absolutely pleased with the service that Les offered. He was patient, knowledgeable and worked with me to find a vehicle and payment that I was comfortable... with. I will definitely recommend him to anyone looking for a new or used vehicle.

Excellent customer service. Very helpful and knowledgeable. He knows his stuff not to mention an all around great person. The experience overall was great... Thank You