Reviews
I was waiting for car to be done for almost 2 hours just
I was waiting for car to be done for almost 2 hours just to find out the technician placed the keys on desk without anyone knowing about it.
I was waiting for car to be done for almost 2 hours just
I was waiting for car to be done for almost 2 hours just to find out the technician placed the keys on desk without anyone knowing about it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Samantha is a very welcoming person she takes care of my
Samantha is a very welcoming person she takes care of my car with a good timing
Samantha is a very welcoming person she takes care of my
Samantha is a very welcoming person she takes care of my car with a good timing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that Samantha has been taking such great care of your car and providing you with timely service. We truly appreciate your feedback!
I paid $130 for an oil change and tire rotation and I'm
I paid $130 for an oil change and tire rotation and I'm 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder with 35k miles and the worst part is my vehicle doesn't even have a cvt transmission. I will not be returning to this dealership for service, I felt ripped off and the advisor wasn't knowledgeable of my vehicle . . .
I paid $130 for an oil change and tire rotation and I'm
I paid $130 for an oil change and tire rotation and I'm 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder with 35k miles and the worst part is my vehicle doesn't even have a cvt transmission. I will not be returning to this dealership for service, I felt ripped off and the advisor wasn't knowledgeable of my vehicle . . .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We are sorry to see that you are not satisfied with your service. Please contact Service Director, Clint Givens, at Cgivens@vtaig.com so we can look into this matter and work toward a resolution.
Another wonderful service from Leo.
Another wonderful service from Leo. He is my service advisor and has taken excellent care of me and my car. I truly appreciate his passion, professionalism and people skills. Thank you Leo.
Another wonderful service from Leo.
Another wonderful service from Leo. He is my service advisor and has taken excellent care of me and my car. I truly appreciate his passion, professionalism and people skills. Thank you Leo.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad to hear that Leo has taken such great care of you and your car. We truly appreciate your kind words and will be sure to pass them along to him. We look forward to continuing to serve you in the future!
I hate to say it, but this place has really lost its
I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready.
I hate to say it, but this place has really lost its
I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We appreciate your continued support of our sales team, and we value your experience in our service department. For further assistance, please contact Service Director Clint Givens at Cgivens@vtaig.com. We look forward to resolving this for you.
I was immediately greeted when I walked in.
I was immediately greeted when I walked in. When I mentioned which car I was interested in, I wasn't pressured to buy a different car out of my price range. Jerrel was very kind and informative.
I was immediately greeted when I walked in.
I was immediately greeted when I walked in. When I mentioned which car I was interested in, I wasn't pressured to buy a different car out of my price range. Jerrel was very kind and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're glad to hear that Jerrel was able to assist you without any pressure and provide the information you needed. We appreciate your feedback and look forward to serving you again in the future!
They are very professional.
They are very professional. I only waited less than 5 minutes upon arrival. Ray informed I will need to come back to have a leak fixed.
They are very professional.
They are very professional. I only waited less than 5 minutes upon arrival. Ray informed I will need to come back to have a leak fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear that your experience was efficient and professional, and that Ray was able to keep you informed about the next steps. We appreciate you choosing us and look forward to assisting you with the leak repair when you're ready!
Service advisors are very friendly and knowledgeable.
Service advisors are very friendly and knowledgeable. Facility is pretty clean. I have yet to see popcorn out as advertised. Overall, I’m satisfied with the services performed
Service advisors are very friendly and knowledgeable.
Service advisors are very friendly and knowledgeable. Facility is pretty clean. I have yet to see popcorn out as advertised. Overall, I’m satisfied with the services performed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that you found our service advisors friendly and knowledgeable, and that you were satisfied with the services performed. We appreciate you noting the cleanliness of the facility as well. We’ll definitely look into the popcorn situation and make sure it’s available as advertised. We look forward to seeing you again!
Always a pleasure having Leo as my service advisor Leo
Always a pleasure having Leo as my service advisor Leo always acts in a very proffesional, warm and friendly manner
Always a pleasure having Leo as my service advisor Leo
Always a pleasure having Leo as my service advisor Leo always acts in a very proffesional, warm and friendly manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're so glad to hear that Leo continues to provide you with professional, warm, and friendly service. It’s always a pleasure to know our team is meeting your expectations. We look forward to assisting you again in the future!
Outstanding experience!
Outstanding experience! My daughter’s car broke down the day before, and we were in urgent need of a reliable replacement. Walid, our sales agent, went above and beyond to find us a great car and completed the entire transaction within a day. He was professional, knowledgeable, and incredibly helpful throughout the process. We truly appreciate his efficiency and dedication. Highly recommend Walid and this dealership to anyone looking for a smooth and stress-free car-buying experience! Thank you Walid:)
Outstanding experience!
Outstanding experience! My daughter’s car broke down the day before, and we were in urgent need of a reliable replacement. Walid, our sales agent, went above and beyond to find us a great car and completed the entire transaction within a day. He was professional, knowledgeable, and incredibly helpful throughout the process. We truly appreciate his efficiency and dedication. Highly recommend Walid and this dealership to anyone looking for a smooth and stress-free car-buying experience! Thank you Walid:)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience! We’re so glad Walid was able to go above and beyond to find a great car for you and complete everything so quickly. It’s fantastic to hear that his professionalism and dedication made the process smooth and stress-free. We truly appreciate your recommendation and look forward to serving you again in the future. Thanks again, and enjoy your new car!