Texas Nissan of Grapevine

My husband recently purchased a vehicle from this company and it’s been a nightmare trying to get straight answers about a credit card that he never applied... for. Promises of a refund from the owner Mr.Cantrell. Messages left and not returned. Mr.Carr our salesman has been helpful trying to get answers for us since the owner has given us the run around. I have messages from Mr.Carr stating Mr. Cantrell stated the balances to be payed off in April and here we are almost July and we are still receiving statements from Nissan Credit card. Beware of this company they’ll do whatever it take to close on your car. Trust me you’ll have to pay working with these bamboozlers!

Spent an hour here and didn’t even drive a car. 1) sales meeting called after our arrival. All the agents just got up and left the customers sitting... in the dealership while they went to a meeting. 2) Sales rep couldn’t even show us a car without running it by her director. After he gave her keys, she couldn’t tell me anything about the car other than it was an Altima. (Didn’t know trim level) 3) sales rep couldn’t find the car (we sat in the dealership watching her cross the lot over and over) 4) once she found the car, the key fob didn’t have a battery so we couldn’t get in or drive it 5) once they replaced the battery in the fob, the car didn’t have gas. 6) after an hour of all that, we got in the car and it had twice the mileage on it that we had asked for. For us, this was a huge waste of time and energy for nothing. Took off work, drove from our home in downtown. The entire afternoon was wasted after that.

My car buying experience was great from start to finish. They were patient with our buying process and made sure we were satisfied with our purchase.

Saw an add on Autotrader and emailed for more info. Saturday Morning 9AM got a call from Ash of Grapevine Nissan to say car available and come down to... see it. Ash, the car salesman assured me once again before leaving for the one hour drive to Grapevine the car was for sale and available. I told him to call if it was got sold while I was enroute. 1 hour later at 10:00am after arriving Ash said the car was pending sale. Which of course is crap either a car is sold or not. Said he had other cars I could look at. So this is the classic bait and switch routine. I didn't expect this from what I thought would be a reputable Nissan dealer. My mistake, so don't waste your time with these clowns

This Nissan dealership was very disappointing, to put things lightly. We went there and test drove a car that I fell in love with. It was used and we were... with a salesman who normally only works with new cars, so we had to go into the used car building. We get in there and ask for the out the door pricing, and when we received it there were a lot of unnecessary fees added in that were required that we didn't see at other dealerships (Which was not a huge deal). We questioned this and a Used salesman or finance person of used deals (not sure which) started being rude when we were simply asking questions. He was already rude to us prior to this point but we ignored it. At this time, my significant other became upset because the man kept being rude to me and then to him and he requested another person and the man still kept asserting his dominance and talking over us. I still cannot believe the way he was talking to us. How hard is it to be a nice and genuine person, especially to people you do not know? All because this man was rude to us we could not stand to be there any longer, and the sad thing is, we were going to make a sale. The only positive experience that came from this was our sales man, Gordon. He was a gentleman and truly cared about our needs and understood why we had to leave, as he witnessed this man being very rude to us. I have requested this mans name and I am waiting on a response, I will update to let everyone know to never deal with him. To end, do not come here if you plan to buy a used car. They are not nice, they are rude, they do not care about their image, and they feel that they can talk to a woman however they want, with their significant other with them (not happening). If you want a new car, please do not hesitate to request Gordon, he was such a nice salesman and truly cared about us as buyers.

Very disappointed with my experience with Texas Nissan Of Grapevine. My sales girl was wonderful, the rest of the experience, awful. I was told on a price... for my monthly payment and signed for what I believed was that price, however I was given all the wrong information, showed the wrong papers that I was signing, then used my electronic signature on the papers with the higher price as I was being read the apparent "wrong" contract with the price I was thought I was signing. The finance person that was helping me out was obviously checked out of their job because they told me that they had just put in their 2 weeks notice so obviously did not care to much with what was going on. When I went up to the dealership to try to correct the issue I was basically told there is nothing that they can do since technically I did sign the "correct" documents even though I was given completely different paperwork as I left there that day. They had no reason or excuse for giving me the wrong documents but just said there is nothing they can do. Not once did a manager come over to talk with me about the problem, I just had to deal with the finance people. I was told that because the finance person "isn't the boss" then they don't really have control over anything even if they give out the wrong information. The difference is only $8 but I do believe it is the principal of it all to correct a mistake that they had made. I had family that was going to go there when their lease is up but now they won’t be taking their business there. At the end of my lease I will turn in my keys and take my business elsewhere.

Buyer Beware! Texas Nissan of Grapevine admitted it was their fault for burning up our car after an oil change. What they didn’t do was make it right... afterwards. The owner of the dealership laughed in our face after asking him to please make this right. The owner said he’s a business man and will not lose money on this and tried to sell us a car at full price with no discount. He had no remorse or care about the stress of having to purchase another car when we had ours almost paid off. We had to except the insurance money which didn’t even cover a good used car. Then that put us out thousands of dollars during the holiday season. The owner of Texas Nissan in Grapevine doesn’t care about his customers; it’s all about the money. Please share!!

I was sold a 2019 Sentra SL which has paint issues since first day. My brand new car had paint issues on the hood since first day. I brought it to dealership's... notice at the time of delivery but no attention was paid. After a series of discussions, I was told to go to service director at the dealership who confirmed that there are paint issues and offered to paint ONLY a portion of the hood!!! Unacceptable.

First time bro going my car into service. I worked with Joe and he did a great job. I just came in for an oil change and tire rotation. Joe made sure everything... was done in a timely manner and if had them wash and vacuum my car. Really enjoyed my visit! Thank you Joe!

I went to assist a friend with buying a new car. She asked for my help as her Father had passed away. We went to Nissan in Grapevine, TX. I pulled the... vehicle she wanted off of the web with the advertised price. I validated stock # information. I asked salesman for the specific vehicle by stock number. I asked if he would do for price they had posted on the web - he stated yes with TT&L. Now two hours in and the lies/unethical behavior begin. The Manager comes to inform me that the car is 5k more due to after market. I asked what after market adjustments were made as I did not see any - he retreated then told me "Nissan just list a low price to get you in here. Read the fine print." He immediately went to the girl I was helping and said "Don't you want the car". I told him to talk to me - he ignored me and just kept asking her "don't you want the car". I told him bring her keys, and he asked me why. I said we are leaving due to unethical behavior - he told me "you do not need to be like that. Everyone does it, same at next dealership". I said "bring her xxxx keys", he ignored me- looked at her and said "don't you want the car - were even losing money on it". I stood up and yelled "Bring her freaking car keys or do I need to call the police". He goes "you win, you can have the car at the offered price". This was the most unprofessional car buying experience I have had in the last decade. Grapevine Nissan is unethical, lies, and no doubt in my mind takes advantage of people who do not know any better. You should be embarrassed. Look into your ethics, not your sales!