Texas Nissan of Grapevine

1.8
(732 reviews)
Visit Texas Nissan of Grapevine
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (817) 380-4923 (817) 380-4923
Used (817) 380-4973 (817) 380-4973
Service (817) 756-4644 (817) 756-4644

Inventory

See all 394 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since June 2003.
Welcome to Texas Nissan we are a Premier Dealer for new Nissan cars and Quality Used Cars. Texas Nissan prides itself on outstanding customer service. Here at Texas Nissan we take care of you before during and after the sale. We are customer driven and customer focused. We have the selection we have the team to help put you in your new car. Come see us today and experience why we have been awarded the Nissan Award of Excellence in 2016. Come in and visit us today!
We've Got Your Perfect Match!

Service center

Phone number (817) 756-4644

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

1.8
(732 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

I had a great experience!

I had a great experience! I definitely will recommend Texas Nissan of Grapevine. My Sales Person Clinton was awesome!!

5.0

I had a great experience!

I had a great experience! I definitely will recommend Texas Nissan of Grapevine. My Sales Person Clinton was awesome!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

Show full review
5.0

When Looking for a new Nissan Look no further than Texas

When Looking for a new Nissan Look no further than Texas Nissan! Joel Got me in my ride in less than 1 hour and didn't need to go back and forth between managers, because they actually come to you and give you the best deals without haggling for hours! Also have great selection of cars and suvs to choose from. Will be back for future car shopping for sure! Thanks to Joel Fenkell and Jose (Sales Manager)

5.0

When Looking for a new Nissan Look no further than Texas

When Looking for a new Nissan Look no further than Texas Nissan! Joel Got me in my ride in less than 1 hour and didn't need to go back and forth between managers, because they actually come to you and give you the best deals without haggling for hours! Also have great selection of cars and suvs to choose from. Will be back for future car shopping for sure! Thanks to Joel Fenkell and Jose (Sales Manager)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

Show full review
1.0

Picking out the car was easy.

Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive to the dealership, and the initial paperwork went relatively quick with the sales rep. We then waited over 2 hours to see a finance representative. Oddly the trade in amount listed was $1800 less than what was agreed upon in writing prior to making the long drive to the dealership. In addition while waiting we got notifications from our credit monitoring that we had at least an additional 4 hard inquiries while we were waiting there that we did not authorize, nor would we have as the finance company and terms was previously selected before that point. We've bought many cars over the years, at many dealerships, in many locations, and this is one of, if not the very worst experience we've ever had buying a car. We will not be giving these folks our business again and I hope us sharing our experience helps you avoid having the same we had. We have since filed a BBB complaint to give the dealership the opportunity to do the right thing and show some integrity and refund us the difference of the trade in price that we originally agreed to and what was put on the paperwork after we drove 4hrs and waited another 2 to complete the paperwork. But not surprisingly, and in typical shady car dealer fashion, they declined. In addition, we were told that the unauthorized hard credit inquiries would be removed from our credit files. We were also told we would be sent proof that this these corrections were in process, and we have not been sent proof of this either to date.

1.0

Picking out the car was easy.

Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive to the dealership, and the initial paperwork went relatively quick with the sales rep. We then waited over 2 hours to see a finance representative. Oddly the trade in amount listed was $1800 less than what was agreed upon in writing prior to making the long drive to the dealership. In addition while waiting we got notifications from our credit monitoring that we had at least an additional 4 hard inquiries while we were waiting there that we did not authorize, nor would we have as the finance company and terms was previously selected before that point. We've bought many cars over the years, at many dealerships, in many locations, and this is one of, if not the very worst experience we've ever had buying a car. We will not be giving these folks our business again and I hope us sharing our experience helps you avoid having the same we had. We have since filed a BBB complaint to give the dealership the opportunity to do the right thing and show some integrity and refund us the difference of the trade in price that we originally agreed to and what was put on the paperwork after we drove 4hrs and waited another 2 to complete the paperwork. But not surprisingly, and in typical shady car dealer fashion, they declined. In addition, we were told that the unauthorized hard credit inquiries would be removed from our credit files. We were also told we would be sent proof that this these corrections were in process, and we have not been sent proof of this either to date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We understand that the trade-in value you received may not have met your expectations, and we're sorry for any disappointment this has caused. Our goal is to offer fair and competitive trade-in values based on various factors, including market conditions, vehicle condition, and demand. If you have any specific details about your trade-in that you'd like to discuss, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the chance to assist you further.

Consumer response

I would appreciate that. Who do I contact so you can assist us further?

Show full review
5.0

I purchased a car from this dealership and everyone was

I purchased a car from this dealership and everyone was great! Mark was so helpful

5.0

I purchased a car from this dealership and everyone was

I purchased a car from this dealership and everyone was great! Mark was so helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

Show full review
1.0

I am back in the market after 10 years.

I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, the car had issues too despite having only 7K miles. Please check the rest of the reviews here. Run away as fast as you can.

1.0

I am back in the market after 10 years.

I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, the car had issues too despite having only 7K miles. Please check the rest of the reviews here. Run away as fast as you can.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional details or reach out to us directly so that we can better assist you and work towards a resolution that meets your expectations. We appreciate your feedback and your willingness to help us improve. Our team is here to listen and assist you in any way we can.

Show full review
5.0

The staff is amazing and knowledgeable on the vehicle

The staff is amazing and knowledgeable on the vehicle features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and easy.

5.0

The staff is amazing and knowledgeable on the vehicle

The staff is amazing and knowledgeable on the vehicle features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

Show full review
1.0

They are near impossible to contact.

They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent person who told me that I never made them aware of my tag issues so they waited a long time to mail them. They made everything seem like my fault and how I should've informed them. 0 stars, I will NEVER recommend them to anyone.

1.0

They are near impossible to contact.

They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, no call, so I contacted them and again they said they would call me when they were ready. Another couple of weeks passed and I sent emails, chatted, and called over and over again to get my plates since my temporary tags were about to expire. Days passed, my temporary tags expired, and I called daily. FINALLY I talked to a semi-competent person who told me that I never made them aware of my tag issues so they waited a long time to mail them. They made everything seem like my fault and how I should've informed them. 0 stars, I will NEVER recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience you experienced during your recent service visit. It's important to us that our customers receive attentive and efficient service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our service processes. It's our goal to ensure that every customer has a positive experience with us. If you're open to it, we would appreciate more details about your specific visit so that we can investigate further and take corrective action to prevent similar issues in the future. Your satisfaction is important to us, and we're committed to making things right. Please don't hesitate to contact us directly so that we can discuss your experience in more detail and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Show full review
1.0

Untrustworthy.

Untrustworthy.. unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction

1.0

Untrustworthy.

Untrustworthy.. unprofessional. Promises are not kept . The take the money and forget your name . Will express this on every available platform to save a customer dissatisfaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please reach out to our customer service team, and we'll do our utmost to resolve any issues and ensure a more positive experience for you in the future. Thank you for your understanding.

Consumer response

Carl Robert’s sold a Kia k5 used . Financing done literally last night. Committed to replace windshield when we could bring it in do to travel. Now he claims they don’t do that and put in an insurance claim . Everything is as is . If your salesperson will not fulfill the commitment he made the dealership should. Also,review your employees practices as they reflect on you I’ll provide VIN if necessary

Show full review
1.0

Me again.

Me again. I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dealership towed the car back to their lot the next day. I called Nissan consumer affairs after the accident to report the malfunction, because I was concerned somebody could be run over. That's when I learned the vehicle has a recall on it for shifter problems. They had over 3 mos. to compete the recall, which was merely some sort of computer update. They advertised the car on their website and it was on the sales lot with other vehicle they had for sale. It is illegal to sell a new car with an open recall. They know this and they still did it. Now they have responded to one of my complaints with nonsense. I had the car in drive. Had the car been in reverse there's a camera that would've come on and an image of the car parked behind me would have popped up on the dashboard. That did not. This car had a no sale in affect recall on it. Government agencies are investigating. This was not a bad business practice this was an illegal business practice. All I did was go in and buy a car. I never signed up for any of this. Nissan is coming to your dealership to inspect the car. They know you did the update without authorization, they know you did not do the recall prior to it being sold, and they know that you test drove it multiple times, Have some integrity and course correct.

1.0

Me again.

Me again. I was sold a car illegally by this dealership. I had it for 20 days. On 10/30/23, the car shot backwards while in drive. It hit my son's car. The dealership towed the car back to their lot the next day. I called Nissan consumer affairs after the accident to report the malfunction, because I was concerned somebody could be run over. That's when I learned the vehicle has a recall on it for shifter problems. They had over 3 mos. to compete the recall, which was merely some sort of computer update. They advertised the car on their website and it was on the sales lot with other vehicle they had for sale. It is illegal to sell a new car with an open recall. They know this and they still did it. Now they have responded to one of my complaints with nonsense. I had the car in drive. Had the car been in reverse there's a camera that would've come on and an image of the car parked behind me would have popped up on the dashboard. That did not. This car had a no sale in affect recall on it. Government agencies are investigating. This was not a bad business practice this was an illegal business practice. All I did was go in and buy a car. I never signed up for any of this. Nissan is coming to your dealership to inspect the car. They know you did the update without authorization, they know you did not do the recall prior to it being sold, and they know that you test drove it multiple times, Have some integrity and course correct.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that we can discuss your specific concerns in more detail and work towards a resolution. Your satisfaction is important to us, and we are committed to providing you with a more positive experience in the future.

Consumer response

This auto generated message is much kinder than any correspondence I've encountered with this dealership. I will reach out to someone today. I did nothing wrong and I don't deserve any of this.

Show full review
1.0

Took my 2019 Titan in for the A/C not blowing cold.

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan

1.0

Took my 2019 Titan in for the A/C not blowing cold.

Took my 2019 Titan in for the A/C not blowing cold. Service advisor told me the truck was outside of the 3yr/36k mile warranty, quoted me $3,000 for the repairs. I declined the service and was surprised with a $150 diagnostic fee that I was not made aware of before dropping off the keys. I called Consumer Affairs to discuss the matter and was told my truck should be covered by a 5yr/100k mile basic warranty, which would cover my repairs. I verified this information with another Consumer Affairs agent before reaching back out to the service advisor. After a few days of back and forth, hours of phone calls, my service advisor and Nissan Consumer affairs disagreeing, and me getting frustrated by the contradicting information, my service advisor said he consulted his manager and they agreed the 2019 Titans come with a 5yr/100k mile warranty and the service would be covered. He mentioned their parts ordering system was down and he’d have to wait to order parts but that they were going to go ahead with the service at no charge to me, as this was covered under the 5 yr/100k mile Titan warranty. This was on a Friday. The following Monday, I received a call from the service advisor that they were no longer going to cover the repairs under warranty and they hadn’t ordered the parts yet, and that I should take it up with Consumer Affairs. When I spoke with Consumer Affairs, they also said the truck was suddenly out of warranty. I asked to escalate the issue and speak to a supervisor, and the best they could offer was for me to wait up to another three business days to speak with a case manager. I had been without a vehicle for a week at this point, without so much as a “sorry for the inconvenience” much less any sort of offer for a temporary replacement. I called back to Texas Nissan service advisor and spoke with the manager and was able to get the services approved after spending hours on the phone. Repairs were done, I go to pick the truck up and I’m given the service receipt, that clearly said, and I quote, “Client is being a jerk. FYI.” This is wildly unprofessional and an unacceptable way to treat “clients”. There is no reason this process should have taken nearly this long, and this would not have been handled at all if I hadn’t been adamant about the concerns being addressed. Incredibly disappointed in Nissan USA and Texas Nissan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work towards a resolution that meets your satisfaction. We value your business and aim to ensure that every customer has a positive experience with us. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Show full review
See all 732 reviews