Texas Nissan of Grapevine

Great Treatment on car buying first customer experience thanks to Walid and Ajak sales representatives

I was very pleased with my service advisor Samantha. She looked up my service history and warranty plan to see exactly what my truck needed done

There are indescribable hidden charges. Which are not seen at any other dealer. Customer is forced to pay those charges to receive the car keys.

Everyone was very helpful. Car was ready as promised. They did not try to oversell me anything, which would be a big turn-off for me.

Staff is friendly and helpful but it seems there isn’t enough staff in service department. It took 2.5 hrs for my car to be serviced with oil change, tire rotation and brake fluid change. There didn’t appear to be too many cars ahead of mine.

My daughter’s car had an issue with the radiator and it needed service. We knew we had an extended warranty, but couldn’t find the paperwork, so we called the dealer we bought the car at (not Texas Nissan) and they said her warranty was expired. That didn’t seem right so I called Texas Nissan and spoke to Ray. He found the extended warranty and let me know it was still valid. Ray helped me arrange a tow to the dealership and kept me informed throughout the process. It was a really good experience.

Dropping off and picking up vehicle took a very long time. Staff member was very helpful though.

I had a great experience. Service provider Samantha was professional, honest, and knowledgeable. She explained everything clearly and completed the work on time. I truly appreciate her attention to detail. Highly recommend to anyone looking for reliable and trustworthy service!

The people are so nice help you to find a good deal you would like

I took my car in to get my first oil change. I asked the guy about my engine air filter and I was told that they would change it. It was told to me that they forgot to reset it. I found out that they never changed it.