Steve White Motors

Over the years, we've bought several cars from DL Jones of Steve White Motors. He's always been great to work with. Our latest is a 2023 Durango that we love. He spent weeks tracking down exactly the color and trim level we wanted. He's personally delivered more than one and, at Steve White, there's never a "Doc Fee" which has saved me thousands of dollars. He's helped with service, financing and warrantees and always been super-helpful. Great cars and great people.

I would like to take a moment to recognize Claira Morris for her outstanding professionalism and customer service at Steve White Motors. As the first point of contact, she consistently answers the phones with a friendly and welcoming attitude. Claira was incredibly helpful throughout my experience and went above and beyond to make sure all of my questions were answered and my needs were met. Her attention to detail, patience, and willingness to assist truly set her apart. It’s clear that she takes pride in her work and genuinely cares about providing excellent service. Steve White Motors is fortunate to have someone like Claira representing their team.

As someone who has worked in the automotive industry for decades, I strongly suggest not taking your vehicle to Steve White Motors for service. I have no personal experience with their sales department.  First off though, I’d like to be positive. Their shuttle driver and cashier were both very friendly and helpful. However, my experience of getting a vehicle serviced for an inoperable seat control was poor.  Originally, it was thought that a software update was needed. Then it was diagnosed as a bad switch. The part was marked up higher than at other Chrysler dealerships and the $229/hour labor rate plus 3% credit card surcharge and typical shop supply fees seems high for a smaller market dealership, but the work was needed.  After a few days, I was told that they could not repair the vehicle because the parts were discontinued. This is unusual for a vehicle less than 10 years old and it is typical for a dealership to go into their system and try to locate a dealership that has NOS parts stock in their inventory and get it transferred. However, I was told to “try a junkyard”.  Despite being unable or unwilling to repair the vehicle, and having an initial misdiagnosis, I was still charged a diagnostic fee and shop supplies. I was even charged sales tax for repair, maintaince or installation labor, despite none of these things applying to the vehicle. When I question the validity of this, the service advisor sarcastically told me to “have a nice remainder of your day” and hung up on me.  This comes on top of her sounding annoyed when I asked for a total amount due before going to pick it up. She stated originally that a bill was not prepared yet and seemed very put out that I would even ask. Transparency is important in this business, but Steve White Motors does not seem to believe that.  To spend nearly $300 and have nothing accomplished is bad. Being treated with disrespect at the same time is worse. I own an automotive business myself and I would never imagine treating a customer this way. If I cannot deliver what I promise, the customer does not pay for my shortcomings. I will not be returning to this dealership and advise anyone against going there. 

Buyer beware! I had a very bad experience with this dishonest and unethical dealer. I bought a 2025 Genesis from them and was told that it was in perfect condition. It was delivered to me as I live in another state, and we saw immediately that it was damaged. I took it to my dealership and was told it would cost $6000 to repair! At first, the sales manager, Justin, said it was not their problem but after multiple conversations, he agreed to pay $1000 of the repair bill. It has been two months and I still have not received that check.

I missed an opportunity due to mixed communication (call back). I was confused as to when I was supposed to be at the dealership.

They would not comunicate with me and they are not a good company to deal with. i will not be doing any business with them again. i tried over and over to buy a truck that they had and they would tell me anything about the truck and i ask if they delivered and i got no response. and when they said anything about the truck i was trying to trade for it the wanted to low ball me on my trade. they only wanted to give 12000 for it when i payed 30000 a year and a half ago and that was not going to flt with me i told them i wanted at least 20000 but i did not get any response from them until they sold it to some one else . just sold it right out from under me so i will not be talking to them ever again about anything.

Had a great experience at Steve White working with Alan Foster in sales and Justin in finance to buy a 2023 used car with 23,000 miles and traded in a car I bought from SW 5 years ago. Same as 5 years ago, no dealer fee saved $600+. I feel like they treated me fairly and that is what I ask for. Gary Ford

I should have known this place was going to suck when we pull in and 4 salesman are playing cornhole on the side of the building. we were never greeted on the lots by a salesman and i had to walk/limp inside wearing a back brace to get a salesman! We got young man named Dalton and he was great. test drive the truck we like it. sit down for #s and they offer 3k less on my trade than any dealership around. The sales manager claims it was a “direct but figure” from everett chevrolet in hickory. i said well thats funny because they offered me 3k more. i said im willing to do 1k less since you dont have Doc fees. He then says “we have had this truck on our lot less than a week so we want more for it”’. I said ive not offered you any less than asking price for yours i want fair for mine. You are not going to “direct sell”’a 2024 duramax. you are trying to see if im dumb enough to take your offer so you can put it on your lot and try to make 7k off me when you sell it for retail. There is a reason the salesman were playing cornhole and not selling cars!!! Be sure to know what your vehicle is worth before dealing with these clowns

Steve White Motors in Newton, NC, appears to prioritize financial gain over customer satisfaction or quality vehicle care. My experience included multiple visits for the same unresolved issue with my Jeep, each time incurring high charges, primarily for labor, without the problem being adequately fixed. The longer they kept vehicle the more new repairs developed and the higher the amount of repair costs went, reaching nearly $7k. When I raised my concerns with the service manager, who was reportedly the superior of the manager I was already dealing with, their response was highly unprofessional and dismissive. Instead of addressing my issues, they focused on irrelevant details such as providing a loaner vehicle, the mileage on my car, and the fact that I didn’t have an initial appointment scheduled—something that apparently delays service by several months. The loaner vehicle wasn’t even addressed until my third visit and was framed in a way that implied I should feel more grateful for what the establishment had done for me. My vehicle was kept for over two and a half months without resolution all while I was given conflicting information about delays due to parts on backorder or mechanics being backed up, and their “attempts” to get assistance for the repairs. Updates about my vehicle’s status were only provided when I actively and assertively reached out to them, never vice versa. Following the 2 and a half months and the indication of almost $7 in repairs (none of which had still been completed over all that time), I had my vehicle evaluated by another mechanic, who found none of the alleged issues claimed by Steve White Motors. This experience reflects a pattern of poor communication, questionable ethical practices, and inadequate service. Customers should not bear financial responsibility for a service provider’s failure to resolve the initial concerns. This situation raises serious concerns about the dealership’s integrity and customer care standards as this establishment. It would be a disservice for me to recommend this establishment to anyone at this time, as I believe it does not currently meet the standards or expectations that one might reasonably have for their car care services.

Need to make sure all paperwork is in order. Make sure you are told the correct payment amount before signing anything!