Reviews
As always, Felicia is FANTASTIC and always gets the job
As always, Felicia is FANTASTIC and always gets the job done expertly! Miguel came to perform the work. He is so nice and respectful!
As always, Felicia is FANTASTIC and always gets the job
As always, Felicia is FANTASTIC and always gets the job done expertly! Miguel came to perform the work. He is so nice and respectful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Paige Nash Client Experience Manager The Ford Store San Leandro
It was a recall.
It was a recall. They arranged for the car to be picked up from me, which was helpful. It was a good experience.
It was a recall.
It was a recall. They arranged for the car to be picked up from me, which was helpful. It was a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Kathy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Paige Nash Client Experience Manager The Ford Store San Leandro
Everything was handled with excellence!
Everything was handled with excellence! Billy and Paul were on the spot and awesome ! Always recommend this dealership to friends and family
Everything was handled with excellence!
Everything was handled with excellence! Billy and Paul were on the spot and awesome ! Always recommend this dealership to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com
Owens is a very nice young man made sure my mkz was
Owens is a very nice young man made sure my mkz was well taken care of while at the dealership should be more people like him working there
Owens is a very nice young man made sure my mkz was
Owens is a very nice young man made sure my mkz was well taken care of while at the dealership should be more people like him working there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. – Paige Nash Client Experience Manager The Ford Store San Leandro 📍 1111 Marina Blvd, San Leandro, CA 📞 (510) 347-4174 📧 jnash@sanleandroford.com
I was told there was a recall part to do the recall
I was told there was a recall part to do the recall repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. I bring my truck in on Thursday the 5th. There was no part, but they kept my truck for two days until the end of the day on the 5th, and nobody checked to see if the parts were available. So nobody could tell me the parts weren’t there. So I get a phone call on Thursday at the end of the day, not to tell me there was no part, but to tell me my truck wasn’t finished because the shop was backed up. Now, again, this is a continuation of work started on May 23rd, so my truck should have been at the front of the line. Then on Friday, I call at 2:30pm to ask if the recall repair is done, to be told the guys are finishing up. Now mind you, I’m still under the impression the repair is being done. Still am not told there is no part. I get a call around 5pm on Friday to finally, after two days, tell me there was no part, and that they just inspected the rear axle and bolts. Somebody screwed up. That inspection could have been done on Thursday and I could have had my truck back the day I brought it in. NOT OKAY.
I was told there was a recall part to do the recall
I was told there was a recall part to do the recall repair on my F150 on the 23rd of May. On the 23rd, I make an appointment for June 5th to get the recall repaired. I’m told the part will be ordered. I bring my truck in on Thursday the 5th. There was no part, but they kept my truck for two days until the end of the day on the 5th, and nobody checked to see if the parts were available. So nobody could tell me the parts weren’t there. So I get a phone call on Thursday at the end of the day, not to tell me there was no part, but to tell me my truck wasn’t finished because the shop was backed up. Now, again, this is a continuation of work started on May 23rd, so my truck should have been at the front of the line. Then on Friday, I call at 2:30pm to ask if the recall repair is done, to be told the guys are finishing up. Now mind you, I’m still under the impression the repair is being done. Still am not told there is no part. I get a call around 5pm on Friday to finally, after two days, tell me there was no part, and that they just inspected the rear axle and bolts. Somebody screwed up. That inspection could have been done on Thursday and I could have had my truck back the day I brought it in. NOT OKAY.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
It has been awhile since I had any work done at the SL
It has been awhile since I had any work done at the SL service center, they did a great job, ty Tom
It has been awhile since I had any work done at the SL
It has been awhile since I had any work done at the SL service center, they did a great job, ty Tom
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
This was a service request related to a Ford service
This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great.
This was a service request related to a Ford service
This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
This was a service request related to a Ford service
This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great.
This was a service request related to a Ford service
This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
To date has been very accommodating.
To date has been very accommodating. Like the service department. Hope the good experiences keep coming
To date has been very accommodating.
To date has been very accommodating. Like the service department. Hope the good experiences keep coming
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
Excellent experience for the service thanks no waiting
Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house.
Excellent experience for the service thanks no waiting
Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro