Reviews
Overcharge for their services and they broke a part on my car and I drove off the lot. Management was not quick to fix it and my car was down for 2 weeks
Overcharge for their services and they broke a part on my car and I drove off the lot. Management was not quick to fix it and my car was down for 2 weeks
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Aaron, I'm sorry to hear about your experience. I'd like the opportunity to learn more and see how we can help. Please contact me directly at 510-347-4174 or jnash@sanleandroford.com. Paige Nash Client Experience Manager The Ford Store San Leandro
I don’t understand why the service options on the Mustang Mache are so expensive. There’s really no moving parts and it only consists of a wheel alignment and rotation.
I don’t understand why the service options on the Mustang Mache are so expensive. There’s really no moving parts and it only consists of a wheel alignment and rotation.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The Best Customer Service: They are incredibly patient, helpful, and friendly. The people who work there are truly exceptional.
The Best Customer Service: They are incredibly patient, helpful, and friendly. The people who work there are truly exceptional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words, Mariana! We’re so happy to hear you had such a great experience with our team. We truly appreciate your support and your recommendation. Enjoy your new Ford, and welcome to The Ford Store San Leandro family! – Paige Nash Client Experience Manager The Ford Store San Leandro
Excellent. No gimicks, no upsales, no xx....just a positive experience overall in every way. No pushy sales people. Great Management.
Excellent. No gimicks, no upsales, no xx....just a positive experience overall in every way. No pushy sales people. Great Management.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback and congratulations on your new Ford F-150. We’re pleased to hear our management team kept things straightforward without any pushy sales tactics. Enjoy your truck, and we look forward to your next visit. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Excellent. Even the ride share guy Ford Store paid for was great. Two vehicles serviced back to back were EXCELLENT
Excellent. Even the ride share guy Ford Store paid for was great. Two vehicles serviced back to back were EXCELLENT
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that both of your vehicles received excellent care and that our courtesy ride kept you on track. Thank you for trusting us with your Ford Explorer. We look forward to helping you again soon. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Ming Yueng is the best No pressure & great price on my new Mustang! Even the finance manager was a pleasure to work with
Ming Yueng is the best No pressure & great price on my new Mustang! Even the finance manager was a pleasure to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear you enjoyed a pressure-free experience and secured a great price on your new Ford Mustang. We’re also glad the finance process was smooth and enjoyable. Thank you for choosing us, and we hope you have many miles of fun ahead! Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
They didn't told when you use credit card it will charge 3% fee at the beginning. I haven't bring other form of payment at all.
They didn't told when you use credit card it will charge 3% fee at the beginning. I haven't bring other form of payment at all.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We apologize for the frustration regarding the credit card fee communication. We understand how important transparency is, and we’ll make sure our team does a better job explaining payment options and any associated fees upfront moving forward. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Paige Nash jnash@sanleandroford.com 510-347-4174
Service Writer was thorough and efficient. All staff very polite to me, offering help if I needed it.
Service Writer was thorough and efficient. All staff very polite to me, offering help if I needed it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know your service visit went smoothly and that scheduling was effortless. We’re pleased the work was completed when promised. We appreciate you trusting our service department. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Smooth visit. Billy Severs makes my life easier to get service done. The appointment was easy to schedule and the work was completed when promised. Couldn't ask for more. Thanks!
Smooth visit. Billy Severs makes my life easier to get service done. The appointment was easy to schedule and the work was completed when promised. Couldn't ask for more. Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know your Ford F-350 service visit went smoothly and that scheduling was effortless. We’re pleased the work was completed when promised. We appreciate you trusting our service department. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Jesus and his team were accommodating and I was able to know the cost before starting work on my car. They're friendly and efficient
Jesus and his team were accommodating and I was able to know the cost before starting work on my car. They're friendly and efficient
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear our team provided clear pricing and prompt service for your Ford Mustang. We’re glad you felt informed before work began. Thank you for sharing your experience. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro