Reviews
My experience was quite positive because Owen knows what he's doing and the you gal taking the car was professional and polite, and the guys who returned my car took the time to remove the protective mats and plastics.
My experience was quite positive because Owen knows what he's doing and the you gal taking the car was professional and polite, and the guys who returned my car took the time to remove the protective mats and plastics.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for highlighting the professional care you received on your Ford Maverick. We’re glad our knowledgeable team managed every step with courtesy and removed the protective materials before returning your vehicle. We look forward to assisting you again. Hamid Seifi Internet Director [email protected]
Very disappointed with the service. The dealership failed to complete the promised due bill work and didn’t take care of the required recall. Poor communication and lack of follow-through made this a frustrating experience.
Very disappointed with the service. The dealership failed to complete the promised due bill work and didn’t take care of the required recall. Poor communication and lack of follow-through made this a frustrating experience.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Joe, we're sorry for the inconvenience and frustration. We appreciate your feedback and will review to help prevent this from happening again. Please contact us directly so we can learn more and make things right. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174
Still waiting on vehicle, parts not ordered correctly, poor communication overall horrible experience Horrible experience
Still waiting on vehicle, parts not ordered correctly, poor communication overall horrible experience Horrible experience
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about your experience and the continued delay. This is not the level of communication or service we expect to provide. Please contact me directly so I can look into the parts order, get you a clear update, and help resolve this as quickly as possible. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174
Tech was great, courteous, professional, on time, called to let me of his arrival time. All in all, the process was very easy.
Tech was great, courteous, professional, on time, called to let me of his arrival time. All in all, the process was very easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted the technician arrived on time and kept you informed before servicing your Ford F-150. It’s great to hear you found the process easy and professional. We appreciate your feedback and look forward to helping with your next service. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 707-416-5907 📧 [email protected]
I had brought my car in for an oil leak. They discovered that my transmission didn't sound right. I was lucky that it was under warranty.
I had brought my car in for an oil leak. They discovered that my transmission didn't sound right. I was lucky that it was under warranty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy you brought your Ford C-Max Energi in for an oil leak inspection. It’s great that the transmission concern was caught and that your warranty coverage applied. Thank you for the five-star rating. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 707-416-5907 📧 [email protected]
The service was done on time and Billy even washed my truck which I really appreciated!
The service was done on time and Billy even washed my truck which I really appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know your Ford F-150 service was completed on time and that the extra wash was a welcome touch. Thank you for sharing your experience, and we look forward to helping you again. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 707-416-5907 📧 [email protected]
Knowledgeable, considerate, top notch Caring and determined do their best! San Leandro Ford is always so helpful! I love the auto so far! Tnx
Knowledgeable, considerate, top notch Caring and determined do their best! San Leandro Ford is always so helpful! I love the auto so far! Tnx
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our knowledgeable and caring approach met your expectations. Enjoy your Ford Escape and thank you for the five-star rating. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 707-416-5907 📧 [email protected]
Not at all satisfied with the service department. I was told that parts needed had been ordered and they had them, but after having my vehicle all day I was told “parts had to be ordered “
Not at all satisfied with the service department. I was told that parts needed had been ordered and they had them, but after having my vehicle all day I was told “parts had to be ordered “
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Gregory, thank you for taking the time to share your feedback. I sincerely apologize for the confusion and frustration regarding your parts order. We understand how disappointing it is to be told one thing and then receive different information after your vehicle had been with us all day. This is not the level of communication or service we strive to provide. I would appreciate the opportunity to learn more about what happened and see how we can make this right. Please feel free to contact me directly at 510-347-4177 or email me at [email protected] at your convenience. We value your business and hope to have the opportunity to restore your confidence in our service department.
They were very helpful and c eger to help me. They were friendly and respected me
They were very helpful and c eger to help me. They were friendly and respected me
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful to hear our team was eager to assist and treated you with respect. Thank you for choosing Ford for your new vehicle. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 707-416-5907 📧 [email protected]
The AI assistant did a good job taking my appointment. Billy was very diligent about calling me and following up and tracking down the necessary part. The Porter, Finn, was very professional and helpful. When I went to the cashier, the Parts guy the cashier guy everybody was just sitting there staring at their phones. Not a great look.
The AI assistant did a good job taking my appointment. Billy was very diligent about calling me and following up and tracking down the necessary part. The Porter, Finn, was very professional and helpful. When I went to the cashier, the Parts guy the cashier guy everybody was just sitting there staring at their phones. Not a great look.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Hamid Seifi Internet Director [email protected]