Reviews
I've always had a good experience taking my car in there for service. Extremely pleased
I've always had a good experience taking my car in there for service. Extremely pleased
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for entrusting your Ford Explorer to our service team time and again. We’re delighted to hear you’re extremely pleased with each visit and look forward to keeping your Explorer running smoothly. Hamid Seifi Internet Director hseifi@sanleandroford.com
Jose and Damian were so nice, great, and professionals.. The sale went smooth and fast.
Jose and Damian were so nice, great, and professionals.. The sale went smooth and fast.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was great. Everyone was very helpful and answered our questions. Will recommend Pleasant experience without pressure
It was great. Everyone was very helpful and answered our questions. Will recommend Pleasant experience without pressure
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re glad our team answered all your questions and created a stress-free environment. Enjoy your new Ford, and we appreciate you recommending us. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
He explain me everything in Spanish I understood everything that he said Thank you Simon
He explain me everything in Spanish I understood everything that he said Thank you Simon
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
It was a little busy. Work on being a little more organized. Get better coffee machine.
It was a little busy. Work on being a little more organized. Get better coffee machine.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Great. only 3000+ miles on new car. Warranty work performed and problem fixed, but while disassembled discovered a leaking wheel bearing in addition, which was also corrected. Grateful for honesty of finding wheel bearing problem and fixing. Paul went extra mile to refer me for body work to fix grille ding, and had estimate done for me.
Great. only 3000+ miles on new car. Warranty work performed and problem fixed, but while disassembled discovered a leaking wheel bearing in addition, which was also corrected. Grateful for honesty of finding wheel bearing problem and fixing. Paul went extra mile to refer me for body work to fix grille ding, and had estimate done for me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our service team not only took care of the warranty repair on your Ford Mustang but also uncovered and fixed the leaking wheel bearing. We appreciate you acknowledging our honesty and are glad the body shop referral and grille ding estimate were helpful. Thank you for sharing your experience. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Great communication regarding recall or ongoing update service from customer service when placing appointment. Service tech very professional and knowledgeable.
Great communication regarding recall or ongoing update service from customer service when placing appointment. Service tech very professional and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the recall update on your Ford Mustang Mach-E. We’re glad our team kept you informed when scheduling the appointment and that the technician’s expertise made a positive impression. We appreciate the chance to support your Mach-E and look forward to helping you again. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Great check in. Great in service communication. Great finish communication. Very informative and helpful service.
Great check in. Great in service communication. Great finish communication. Very informative and helpful service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted that the check-in process, service communication, and completion updates for your Ford Explorer were informative and helpful. It’s rewarding to know our team kept you fully informed. We look forward to supporting you with any future needs. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
I had a little difficulty getting my repair but Paul took care of everything for me because Chris had quit working and I was never notified about my pending car repairs
I had a little difficulty getting my repair but Paul took care of everything for me because Chris had quit working and I was never notified about my pending car repairs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for Paul and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro
Paul Galvao was personable and clear on the service of my car. Appreciated the calls for updates and the courtesy Uber rides from the dealership.
Paul Galvao was personable and clear on the service of my car. Appreciated the calls for updates and the courtesy Uber rides from the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review. We’re pleased our advisor provided clear updates and our courtesy rides added convenience to your visit. We look forward to assisting you with your Ford in the future. — Paige Nash 510-347-4174 Direct line Client Experience Manager The Ford Store San Leandro