Jaguar Land Rover Woodland Hills

I purchased a “Certified” used 2025 Mercedes GLK350 there. Literally, the next day, the engine light came on intermittently. I brought it in and the service Dept. said they found no problem. I then requested Autonation Mobile Service and the technician ran the computer diagnostics. He found the batteries was very weak and they were the original batteries. Autonation refused the claim to replace the batteries. This was only less than 2 weeks and after the Dealer’sservice dept. “failed” to detect the issue. To make a long story short, I spent $750 to replace the primary and the auxiliary batteries.

Justin in service provided excellent assistance. He arraigned for a ride and also helped me schedule future service appointments where I can get a much needed loaner vehicle.

Justin Brill is the reason I go to this dealership and the reason I love my car. I always ask for Justin because he is the best service rep I have ever met. He treats me like family, handles my car like it was his own, makes sure the service I get is exactly what I need, and answers my questions so I can understand. Any company is only as good as customer service it provides. Ask for Justin and I guarantee you will be overjoyed.

Megan was amazing and truly gave me the best customer service that I have had in years! You are so lucky to have someone who represents your brand with flying colors!

My service advisor Robert, made the process effortlessly and provided the absolute best customer service.

Great dealership! I was assisted immediatley with stellar customer service. I was able to buy my car the same day. I'd highly recommend shopping here. & encourage working with Julian, he's a young hustler willing to do what it takes to get you the keys to your next car.

I am a huge fan of Jaguar Woodland Hills. I am on my fourth Jaguar XF and they take such great care of my car, while treating me like family. The most important aspect of any business is the customer service they provide, and in this area, they are as good as it gets. Specifically, my service representative is Justin Brill, and in my 12 years of leasing Jaguars, he is by far my favorite person, and many others are terrific. Justin treats me like family, always patiently listens to my concerns, updates me regularly about the status of my car, and makes sure I always leave with a big smile. As someone who works in the service industry, I am very sensitive to this part of a business. This is how I can see that Justin is not just great but extraordinary. Thank you Justin for care and kindness, and for making me a Jaguar customer for life.

This platform doesn’t let me update my last review so I have to write a new review. Chris who is a very nice guy from the service called me and scheduled an appointment the soonest he could and he also promised a rent a car paid by them as a loaner while they have the car! My original message a few hours before the second call by Chris: Their service department is horrible. I called today because the AC on my brand new car is not working. It is 120 degrees outside in Woodland Hills. Soraya, the service agent, told me that they don’t have a loaner available till mid October! When I said, it would be fine and I will drop the car if it can be done in one day. She said it will be for a couple of days or more and they couldn’t give me a loaner either. When I asked that jaguar is basically telling me that they cannot do anything for me even though it is super hot outside and not having AC basically means not being able to drive the car, her answer was “yes, we can’t do anything about it”!!! Just imagine, you need your car on a daily basis, and the AC is not working, and they would tell you to drop your car there and stay without the car for few days until they decide to fix your car!!! Terrible customer service!

Jaguar- Range Rover in Woodland Hills will take care of you! For Sales- ask for Narek. Narek was great to work with, professional and very knowledgeable of the vehicles.

JLR did service for N908 recall / Work performed on time and on spec. Good experience and good communication from service dept.