Reviews
Write a reviewDon't buy vehicles from this used auto dealer - they don't actually do an inspection of their vehicles they sell! They say their service center is AAA certified and they don't even check coolant levels in their vehicles they sell so I wouldn't even trust them with a simple oil change or tire rotation. They are apparently only AAA certified to take your check, not back up the inspections on the vehicles they sell.
Don't buy vehicles from this used auto dealer - they don't actually do an inspection of their vehicles they sell! They say their service center is AAA certified and they don't even check coolant levels in their vehicles they sell so I wouldn't even trust them with a simple oil change or tire rotation. They are apparently only AAA certified to take your check, not back up the inspections on the vehicles they sell.
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This place is a (Redflag)...they sell water damaged cars ..they paint under ur car and other parts to hide rust...they lie to u ..on everything...please ..if u buy a car here do your reasearch and look closely at what ur buying...and they also claim to be aaa certified...but yet they don’t have any ase certified mechanics.......
This place is a (Redflag)...they sell water damaged cars ..they paint under ur car and other parts to hide rust...they lie to u ..on everything...please ..if u buy a car here do your reasearch and look closely at what ur buying...and they also claim to be aaa certified...but yet they don’t have any ase certified mechanics.......
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This place is a (Bar) red flag they say there aaa certified ..they don’t even have a certified ase master mechanic or any certified ase technicians...there parts are from the junk yards and they put cheap parts on ur cars...I wouldn’t recommend this place to anyone...
This place is a (Bar) red flag they say there aaa certified ..they don’t even have a certified ase master mechanic or any certified ase technicians...there parts are from the junk yards and they put cheap parts on ur cars...I wouldn’t recommend this place to anyone...
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I recently purchased a truck from Grant Braun he was very knowledgeable extremely professional and with absolutely no pressure it was a very positive experience and Grant made it easy I would highly recommend Grant to anyone looking to purchase a car
I recently purchased a truck from Grant Braun he was very knowledgeable extremely professional and with absolutely no pressure it was a very positive experience and Grant made it easy I would highly recommend Grant to anyone looking to purchase a car
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great place with tons of selections! I've always hated going to dealers, but this sales team was knowledgeable, and really cared about having me get a car that fit my budget and needs! I strongly suggest this dealer!
Great place with tons of selections! I've always hated going to dealers, but this sales team was knowledgeable, and really cared about having me get a car that fit my budget and needs! I strongly suggest this dealer!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Adrian, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
They advertise cars with a lot of optional equipment at a great price but, actually, cars are basic models. When you get there, they try to sale you some other crap
They advertise cars with a lot of optional equipment at a great price but, actually, cars are basic models. When you get there, they try to sale you some other crap
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review, I m sorry to hear that you had such a disappointing experience, but I really appreciate you bringing this to my attention. We set a high standard for ourselves, and we're sorry to hear this was not met in your interaction with our business. I apologize on behalf of everyone at R&B Auto Center. Please know that your situation was an exception. As you can see on other reviews we are known for taking ownership and caring deeply about our customers. we cant fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Please feel to contact me directly as I would like to take a moment and provide you with our best quality of our service and see if there's anything we can do to make this a better experience. Elizabeth Henriquez Collector Manager R&B Auto Center 16020 Foothill Blvd Fontana, CA 92335 800-576-0036 Tel 909-829-1140 Fax 909-829-7937
Another scam used car lot!! They advertise they have amazing relationships with the finance companies and they can get you financed. As usual it’s a load of crap. I applied on line and within seconds was told I would need someone to co-sign. That was the extent of their relationships and help. I replied to this email and of course didn’t hear back. Three days later I received an email asking if there was anything else they could do for me. What a joke! If you have poor credit look elsewhere as they won’t do anything for you!!
Another scam used car lot!! They advertise they have amazing relationships with the finance companies and they can get you financed. As usual it’s a load of crap. I applied on line and within seconds was told I would need someone to co-sign. That was the extent of their relationships and help. I replied to this email and of course didn’t hear back. Three days later I received an email asking if there was anything else they could do for me. What a joke! If you have poor credit look elsewhere as they won’t do anything for you!!
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Gino, I appreciate your concerned, and bringing this to our attention. I apologize you had a bad experience here at R&B Auto Center. It was unpleasant to see an unsatisfied customer. As we take pride for our job and keeping our customers happy at all times. Gino, I cant assist you in the experience you encountered in the passed, but I can surely assure you that you will have my full attention on this to better your experience here at R&B Auto Center. Please feel free to give us this second opportunity, I'm sure you wont be disappointed! As we value and take care of our customers and provide them with excellent service that each and of them deserves. Thank you, Elizabeth fro R&B Auto Center
we were looking at a car and it sold he next day Tony Gracias went up and beyond to accommodate us found a nicer car with in 2 days, and we just purchased our dream car thank you R&B auto and Tony Gracias for your amazing customer service we will always chose any future purchase from Tony
we were looking at a car and it sold he next day Tony Gracias went up and beyond to accommodate us found a nicer car with in 2 days, and we just purchased our dream car thank you R&B auto and Tony Gracias for your amazing customer service we will always chose any future purchase from Tony
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Alyssa, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Tony; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
these guys here at R&B are great. I RECOMEND THIS DEALERSHIP.
these guys here at R&B are great. I RECOMEND THIS DEALERSHIP.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear George, thank you so much for taking the time to leave us this amazing review. So thanks for your kind words and we look forward to seeing you again.
The dealer never responded to my inquiry. I felt the vehicle was over priced so maybe they knew that and didn't want to discuss it
The dealer never responded to my inquiry. I felt the vehicle was over priced so maybe they knew that and didn't want to discuss it
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Bob, thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Joe with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!