BMW of Westlake

4.8
(4,015 reviews)
Visit BMW of Westlake
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award View 17 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (440) 499-5412 (440) 499-5412
Used (440) 499-6754 (440) 499-6754
Service (440) 809-8993 (440) 809-8993

Inventory

See all 187 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2003.
BMW of Westlake has been serving Northeast Ohio since 1999 and we have been an official BMW Franchise since 1986. BMW of Westlake is celebrating our 35th Anniversary in 2021 and is proud to be an automotive leader in our community. Since opening our doors BMW of Westlake has maintained a solid commitment to you our customers offering the widest selection of BMW vehicles and ease of purchase. Whether you are in the market to purchase a new BMW a Certified Pre-Owned BMW or if you need financing options we'll help you find the perfect BMW for you! Please feel free to contact us at 440- 499-6754 if you have any questions.
BMW of Westlake maintains a solid commitment to you our customers.

Service center

Phone number (440) 809-8993

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 28 employees View less employees

Reviews

4.8
(4,015 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Westlake from DealerRater.

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1.0

They did an unauthorized repair on my tire and they told

They did an unauthorized repair on my tire and they told me it was dangerous to do

1.0

They did an unauthorized repair on my tire and they told

They did an unauthorized repair on my tire and they told me it was dangerous to do

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Perfect experience.

Perfect experience. Cory was awesome and very professional. Work was done timely and was a pleasant time.

5.0

Perfect experience.

Perfect experience. Cory was awesome and very professional. Work was done timely and was a pleasant time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review about Cory!

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5.0

Just purchased a 2023 X1 from this dealership.

Just purchased a 2023 X1 from this dealership. John Caruso and Ian Filo made this purchase seamless. The whole dealership is very easy to deal with. Highly recommend them.

5.0

Just purchased a 2023 X1 from this dealership.

Just purchased a 2023 X1 from this dealership. John Caruso and Ian Filo made this purchase seamless. The whole dealership is very easy to deal with. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome review about John and Ian!

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5.0

Very quick and easy transaction, and the BMW of Westlake

Very quick and easy transaction, and the BMW of Westlake team is a bunch of pros. Would definitely do business with them again!

5.0

Very quick and easy transaction, and the BMW of Westlake

Very quick and easy transaction, and the BMW of Westlake team is a bunch of pros. Would definitely do business with them again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review!

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5.0

bashar476@yahoo.com

I took my care for service and I was happy with their excellent service

5.0

bashar476@yahoo.com

I took my care for service and I was happy with their excellent service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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5.0

I called and they recommended for me to come in, Mathew

I called and they recommended for me to come in, Mathew did great job in taking care of the problem in timely fashion

5.0

I called and they recommended for me to come in, Mathew

I called and they recommended for me to come in, Mathew did great job in taking care of the problem in timely fashion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review about Mathew!

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5.0

The car buying experience was pleasant.

The car buying experience was pleasant. Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive and answered all my questions. When it was discovered the car I bought had a defect before transfer, Jimmy anticipated my needs and limitations and set me up with the perfect loaner that I was comfortable driving for a couple of weeks. Very grateful for that. Timing expectation was established. Communication was timely when I emailed and texted questions, as well as follow with the repair.

5.0

The car buying experience was pleasant.

The car buying experience was pleasant. Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive and answered all my questions. When it was discovered the car I bought had a defect before transfer, Jimmy anticipated my needs and limitations and set me up with the perfect loaner that I was comfortable driving for a couple of weeks. Very grateful for that. Timing expectation was established. Communication was timely when I emailed and texted questions, as well as follow with the repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review about Jimmy!

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5.0

Very pleasant customer service experience.

Very pleasant customer service experience. Brittney was very professional and kept me informed of my vehicle while I waited for service. I will be back!

5.0

Very pleasant customer service experience.

Very pleasant customer service experience. Brittney was very professional and kept me informed of my vehicle while I waited for service. I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review about Brittaney!

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5.0

Fast and professional care for the vehicle and the owner.

Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed.

5.0

Fast and professional care for the vehicle and the owner.

Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review!

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5.0

Great Service -- BMW of Westlake

Great service, always prompt, helpful and professional. I trust BMW of Westlake and their staff.

5.0

Great Service -- BMW of Westlake

Great service, always prompt, helpful and professional. I trust BMW of Westlake and their staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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