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I chose BMW as I viewed it as a world class organization like the United States Marine Corps; my commitment is to the people I serve. 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While I cannot give you pricing or payment info, my expertise of BMW's and passion for the brand are unrivaled. My track and unique driving experience work in conjunction with my product knowledge to ensure you receive the best delivery and follow-up experience possible.\r\n\r\nWhen I'm not working, I enjoy driving my 3 Series on the weekends and playing music as well. I am also notorious for tinkering with PC's and other electronics (my tech-savvy nature does not stop when I clock out). If you have questions regarding your current or future BMW, feel free to ask for me at the front desk. I look forward to working with you!","emailTxt":"nlieb@ganleyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/users/b.mckenzie/03dab3e6-c13c-4db2-9d25-5606ea86d0c1.jpg","drDealerId":5611,"dealerEmpStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":298713,"personPtyId":38440347,"firstName":"John","lastName":"Cordell","titleText":"BMW Service Advisor","emailTxt":"jcordell@ganleyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/5f03183530f7.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":466248,"personPtyId":38448370,"firstName":"Jimmy","lastName":"Laumer","titleText":"BMW Client 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Advisor","emailTxt":"jredden@ganleyauto.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/4b652cf416ee.jpg","drDealerId":5611,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"315532800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":293295,"personPtyId":38966401,"firstName":"Steve","lastName":"David","titleText":"Pre-Owned Manager","emailTxt":"sdavid@ganleyauto.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/bd47b93d6bb6.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520782,"personPtyId":42832217,"firstName":"Carl","lastName":"Whelpley","titleText":"Service 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Each day is an opportunity to improve the world and the outcome of life. I choose BMW because of the amazing history and the beautiful, well-engineered products! After all, BMW is the Ultimate Driving Machine for a reason - like the amazing lines and what you can not see like the 50/50 weight distribution and the safety rating that exceeds anything in the USA. I chose and stand behind the BMW brand and products 100 percent! Thank you for taking the time to read and I look forward to speaking with you for your first or next BMW purchase!","emailTxt":"tromano@ganleyauto.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/612803442aa4.jpg","drDealerId":5611,"dealerEmpStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":536740,"personPtyId":49525709,"firstName":"Christian","lastName":"Gufreda","titleText":"Service Advisor","emailTxt":"CGufreda@ganleybmw.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/0f00bf275036.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":72670,"personPtyId":38838480,"firstName":"Cassie","lastName":"Thadeus","titleText":"Service Writer","shortBioText":"My name is Cassie Thadeus and I have been in the automotive business since 2000 and with BMW of Middleburg Heights since 2003. I really enjoy helping good people with their automotive repairs in a no pressure environment.","emailTxt":"cthadeus@ganleyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/790f1d83cdaf.jpg","drDealerId":5611,"dealerEmpStartDtUtc":"1051747200","industryStartDtUtc":"957139200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":94185,"personPtyId":39386571,"firstName":"Brent","lastName":"McKenzie","titleText":"Marketing Manager","emailTxt":"bmckenzie@ganleybmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/b.mckenzie/e40384b5-33a9-4fc5-81e2-0597f7b333cf.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":72675,"firstName":"Don","lastName":"Cepek","titleText":"Parts Advisor","emailTxt":"dcepek@ganleybmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/825c13077bdd.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":72674,"firstName":"Tom","lastName":"Tunnell","titleText":"Parts Manager","emailTxt":"ttunnell@ganleybmw.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/1ac38afa5e8b.jpg","drDealerId":5611,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":473919,"personPtyId":42684806,"firstName":"Travis","lastName":"Conner","titleText":"Client Advisor","shortBioText":"I have a sales background and graduated from University of Toledo. 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Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 4:00 PM

BMW of Westlake Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2003

BMW of Westlake, has been voted the Ohio BMW Dealer of the Year for the fourth year in a row by DealerRater.com, as well as placing in the top five in the U.S.

...



We will remain open at our Middleburg Heights location to conveniently fulfill all your service, used car and parts needs.

"BMW of Westlake maintains a solid commitment to you, our customers."

Service

Oil, Filter Change

$79.95

Fluid Top-Off

Complimentary

Coolant System Service

$159

Electrical System Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1440 lifetime reviews. Includes reviews of BMW of Westlake from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 19, 2018

    Short and sweet... was the process of leasing my 2018 3 series. I knew what I wanted... a 3 series x drive , white with some bells and whistles. I,... of course, wanted a great deal! Tony found me the car ( a retired courtesy car) within an hour of our telephone conversation. We negotiated the final deal over the phone. I drove from Chagrin Falls to pick it up Monday evening. Tony came in, even though not feeling well. Bob stayed late to complete the paperwork. And Justin stayed even later to review the features of the car. Nate, the BMW Genius came to my home yesterday to install the auto garage door opener and show me some new features on the car. The BMW Westlake team was awesome and took the pain out of the process. Thanks to all of you!

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Niedzwiecki

    BMW Genius

    (4.9) 58 reviews

    Robert Strecker

    New Car Manager

    (5.0) 125 reviews

    Nate Lieb

    BMW Genius

    (5.0) 74 reviews

    Tony Romano

    BMW Client Advisor

    NOT RATED

  • 5.0 out of 5
    October 13, 2018

    My experience with Tony and the others was great. Everyone was courteous friendly and helpful. The car is great and all of my questions were answered....

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Justin Niedzwiecki

    BMW Genius

    (4.9) 58 reviews

    Fred Palmer

    Pre-Owned Manager

    (4.8) 111 reviews

    Tony Romano

    BMW Client Advisor

    NOT RATED

  • July 27, 2017

    Recently bought a BMW X5 from out of state and had a great buying experience. I was always kept informed and my salesman John went above and beyond to... arrange delivery of the vehicle. I found the best deal on the vehicle at this dealer. Will be coming back!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review about our dealership and John!

  • 5.0 out of 5
    October 11, 2018

    Very smooth process. Took only one day to decide on the car and get the deal done. Courtesy X3 was clean, well maintained and loaded. Genius process... was very helpful (even learned some things about my 528i). Lease process was very efficient and quick. In the car in less than 15 minutes. Thanks Jerry and Mike.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 334 reviews

    Jerry Mancini

    Client Advisor

    (5.0) 180 reviews

  • 5.0 out of 5
    October 11, 2018

    John was super helpful and knowledgeable, making the whole process fast and easy. He worked hard to make sure we had the best deal that we could, and gave... us lots of advice on financing that was helpful. Nate was really helpful too in explaining how to use all of the features of the car in a comprehensive and easy to understand way.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Caruso

    Client Advisor

    (5.0) 181 reviews

    Nate Lieb

    BMW Genius

    (5.0) 74 reviews

  • 5.0 out of 5
    October 5, 2018

    Let me start from finance department Mike there was a rebate was not applied to me Mike looked into it and applied it saved me some money then Bob really... a nice guy helpful then Tony my salesman new guy very nice guy did his best to satisfy me everyone was there was very nice they were all hoping Tony because he???s new. thumbs up Guys thanks

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 334 reviews

    Justin Niedzwiecki

    BMW Genius

    (4.9) 58 reviews

    Nez Faraj

    BMW Genius

    (5.0) 50 reviews

    Brittaney Quick

    Service Writer

    (4.9) 44 reviews

    Fred Palmer

    Pre-Owned Manager

    (4.8) 111 reviews

    Tony Romano

    BMW Client Advisor

    NOT RATED

  • 5.0 out of 5
    October 5, 2018

    Jimmy and his entire team made me feel right at home. Although I was buying a used car (but my first BMW), I was made to feel as if I was the most important... transaction he was working on. He treated me with respect and dignity. And when financing the deal got tricky he and the team got creative and it work. The experience was first class all the way. Thanks Jimmy for a beautiful car and an even more lovely customer experience!!! The only reason Jimmy gets a 5 star rating is because there weren???t six!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 334 reviews

    Jimmy Laumer

    BMW Client Advisor

    (5.0) 27 reviews

    Fred Palmer

    Pre-Owned Manager

    (4.8) 111 reviews

  • 5.0 out of 5
    October 4, 2018

    Putrri was very knowledgeable and friendly she made the entire car buying process easier than we expected. We enjoyed working with her and would do so... again.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Putrri Padbatan

    BMW Client Advisor

    (5.0) 38 reviews

  • 5.0 out of 5
    October 4, 2018

    I am in my 4th Bmw. Everyone makes the experience seamless and st my convenience. I have a hectic schedule and cannot imagine dealing with another dealersyeho... puts their schedule first. The service staff is equally effiyand helpful.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nez Faraj

    BMW Genius

    (5.0) 50 reviews

    John Caruso

    Client Advisor

    (5.0) 181 reviews

    John Cordell

    BMW Service Advisor

    (5.0) 33 reviews

    Brittaney Quick

    Service Writer

    (4.9) 44 reviews

  • 5.0 out of 5
    October 3, 2018

    My experience was one of excellence and top performance. From the time I called the dealership until I took delivery of my vehicle it was professional,... easy to transition, pleasant and Swift.

    5.0 out of 5
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    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Carl Whelpley

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