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BMW of Westlake

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

BMW of Westlake Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2003

BMW of Westlake, has been voted the Ohio BMW Dealer of the Year for the fourth year in a row by DealerRater.com, as well

...

as placing in the top five in the U.S.

"BMW of Westlake maintains a solid commitment to you, our customers."

Service

Oil, Filter Change

$79.95

Fluid Top-Off

Complimentary

Coolant System Service

$159

Electrical System Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
2092 lifetime reviews. Includes reviews of BMW of Westlake from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 12, 2020

    Our experience was wonderful! Ask for Jerry Mancini, he was so helpful!!! We were looking at a used Cadillac for our teen, and the deal was Great!

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    0 people out of 0 found this review helpful. Did you?
    BMW of Westlake

    Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We... are glad to hear you enjoyed your experience with Jerry, and it was a pleasure having you at the dealership. We appreciate your review!


    Worked with:
    Jerry Mancini

    Client Advisor

    (5.0) 277 reviews

  • 5.0 out of 5
    September 12, 2020

    I had nice and easy experience, was in and out of the dealership in about 2 hours with my new car and do not regret it

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    BMW of Westlake

    Thank you so much, Leontina, for your kind words, and for taking the time to leave us this wonderful feedback!


    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 528 reviews

    Nez Faraj

    BMW Client Advisor

    (5.0) 105 reviews

    Ian Filo

    BMW Product Genius

    (5.0) 34 reviews

  • December 15, 2018

    I worked with Chad. Excellent salesman and very helpful. Chad was upfront, honest and prompt. Would highly recommend working with him for your next car.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 11, 2020

    All I can say is wow. I drove two hours and 15 mins three weeks ago on a Saturday to look at a one owner trade in it was flawless. And the car is great.... Great deal. And the salesmen Greg great guy one of my best experiences ever. I will always by my cars there it's worth the drive LOVE THE CAR It'

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    0 people out of 0 found this review helpful. Did you?
    BMW of Westlake

    Thank you so much for choosing BMW of Westlake! It's great to hear that Greg provided such an excellent experience. Congrats on your new purchase, and... please let us know if we can be of any more assistance!


    Worked with:
    Greg Kasmer

    Client Advisor

    (4.9) 45 reviews

    Steve David

    Pre-Owned Manager

    (4.8) 86 reviews

    Dan Walker

    Business Manager

    (4.8) 140 reviews

  • 5.0 out of 5
    September 10, 2020

    The service dept at the Middleburg Heights location is top notch. They always provide prompt, friendly service and get me back on the road quickly. Cassie... is fantastic as is the rest of the team!

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    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    BMW of Westlake

    Thank you for your review and kind words for Cassie! We appreciate your business and look forward to helping you with any questions or future vehicle ...needs. Thank you for choosing BMW of Westlake.


    Worked with:
    Cassie Thadeus

    Service Writer

    (4.9) 134 reviews

  • 5.0 out of 5
    September 10, 2020

    Best customer service of all the BMW dealers in Northern Ohio. Ken Delk Brittany Quick and Bob Strecker appreciate your business and it shows every visit.

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    BMW of Westlake

    It's fantastic to hear that our team provided you with such great customer service while assisting you with your new purchase! We truly appreciate the... opportunity to do business with you. Thank you for choosing BMW of Westlake!


    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 528 reviews

    Ken Delk

    Senior Client Advisor

    (5.0) 274 reviews

    Robert Strecker

    New Car Manager

    (5.0) 174 reviews

    Fred Palmer

    Pre-Owned Manager

    (4.9) 163 reviews

    Brittaney Quick

    Service Writer

    (4.6) 71 reviews

  • 5.0 out of 5
    September 9, 2020

    My husband and I were extremely pleased with the sales experience we had with Jerry Mancini at BMW Westlake. He listened to our questions and focused on... our needs. We are truely happy with our X3 purchase.

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    0 people out of 0 found this review helpful. Did you?
    BMW of Westlake

    Thank you, it's great to hear that Jerry and the team were able to get you exactly what you needed. Our goal is to make sure everyone who walks throug...h the door leaves happy. Thanks again for choosing BMW of Westlake, we hope you enjoy your new X3!


    Worked with:
    Jerry Mancini

    Client Advisor

    (5.0) 277 reviews

  • 5.0 out of 5
    September 8, 2020

    We had seen our vehicle online. Nez walked us through the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. ... We were able to get a good value for our trade in by exchanging photos of the vehicle. Nez had all of the paperwork ready when we arrived in the morning. Everything went smoothly. Ian did a great good getting us familiar with our new vehicle. We drove 10 hrs to the dealer and the next day 10 hrs back in the new X5. It was worth the trip. Very good experience.

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    0 people out of 0 found this review helpful. Did you?
    BMW of Westlake

    Thank you, Chris, for your business and this review. We're happy to hear Nez and the rest of our team were able to serve you and demonstrate our commi...tment to great service. If there is anything we can assist you with in the future, please let us know.


    Worked with:
    Nez Faraj

    BMW Client Advisor

    (5.0) 105 reviews

    Ian Filo

    BMW Product Genius

    (5.0) 34 reviews

  • 5.0 out of 5
    September 6, 2020

    This is my 3rd BMW leased. I have worked with Ken Delk, Mike Niedzwiecki. They have made my experience with BMW of Westlake quick and thorough. Thank... you very much.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
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    BMW of Westlake

    Thank you for sharing your experience with us, Tracy! We're happy to hear it went well and hope you enjoy your new BMW. We truly appreciate your feedb...ack!


    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 528 reviews

    Ken Delk

    Senior Client Advisor

    (5.0) 274 reviews

    Jim Strunk

    Service Advisor

    (5.0) 54 reviews

    Brittaney Quick

    Service Writer

    (4.6) 71 reviews

  • 5.0 out of 5
    September 4, 2020

    Ken Delk, Mike Niedzwiecki and Bob Strecker made us feel like family. They took the time to make us reach of goals. Thank you so much!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
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    BMW of Westlake

    Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, and it's great to h...ear that Ken, Mike and Bob provided such excellent customer service. We will share your comments with them, and we look forward to working with you again.


    Worked with:
    Mike Niedzwiecki

    Business Manager

    (5.0) 528 reviews

    Ken Delk

    Senior Client Advisor

    (5.0) 274 reviews

    Robert Strecker

    New Car Manager

    (5.0) 174 reviews

    Fred Palmer

    Pre-Owned Manager

    (4.9) 163 reviews

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