Mercedes-Benz of Sugar Land

3.3 out of 5 3.3
Rectangle 48
Sales 9:00 AM - 7:30 PM
Service 7:30 AM - 7:00 PM

Mercedes-Benz of Sugar Land Hours

Sales

Monday

9:00 AM - 7:30 PM

Tuesday

9:00 AM - 7:30 PM

Wednesday

9:00 AM - 7:30 PM

Thursday

9:00 AM - 7:30 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 7:30 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2013

Mercedes-Benz of Sugar Land is a privately owned dealership founded in 2003 with a carefully selected team rich in Mercedes-Benz experience. Since that time, our commitment to our clients, our community and our employees have established us as a well-respected business member in our hometown of Sugar Land, Texas as well the Houston community we serve.

...



Treating our clients with First. Class. Service., as well as integrity and respect from the moment of sale through the service experience has earned us the trust, repeat business and referrals of our loyal clients. Experience the distinction.

"First. Class. Service."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.3 out of 5 3.3
503 lifetime reviews. Includes reviews of Mercedes-Benz of Sugar Land from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 7, 2019

    unethical.They do not honor advertised promotions. the salesman and the financial person fool you into overpriced lease. The deal overpriced by few thousand... dollars. Mercedes Benz support the local dealer

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2019

    Mercedes Benz Sugarland provided me with a great first experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step... and helped me with the purchase of my first Mercedes. Meeting him was a blessing.

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 14, 2019

    My family and I recently purchased our first Mercedez-Benz, from MB Sugarland; we were simply impressed with the first class service we received. MB Sugarland... is a family-friendly vehicle dealership, whether you are purchasing or researching your next dream car, MB Sugarland is the place you want to be. Their top-notch, well-trained staff will go the extra mile to ensure that all of your needs and expectations are met. My family and I are so fortunate to be a part of MB Sugarland and their family as they all welcomed us with open arms and made us feel like home! Special thanks to Steve Ho, Ryan (sales manager), Anil Sharma, Jose Dominguez, Julio Merino, and the wonderful ladies at the front desk and in Service for making our first Mercedes-Benz purchase a memorable one! Prayers and Blessings to all at MBSugarland and Team, keep up the great work and may God Bless you all!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    This is terrific! Thank you for giving credit to all the team members who assisted you. WE appreciate that you selected our dealership. Welcome to the... MBSL Family!

  • 1.0 out of 5
    July 21, 2019

    Mercedes Benz works so hard to establish an impressive brand. The products strive for excellence. Unfortunately, when the dealership/service experience... of a dealership falls well below the standard of excellence, the brand integrity is compromised. Commitments related to repairs have been broken in with impressive repetition, like Michael Phelps freestyle stroke. A repair that was committed to take a portion of one week, and now over three weeks and no credible end in sight. I rarely take the time to review a business, however so many broken commitments, and probable misinformation related to status of parts and progress, I think its fair to communicate my experience. I expect more from a brand that states that they are exceptional and perhaps that means they should expect more from themselves.

    1.0 out of 5
    Customer Service
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    SL, We are disappointed to read that we did not succeed in providing the experience both of us would expect you to have. Let us express our sincerest... apologies for any breakdown in communication that attributed to your concerns. We would like to gather more detail about what transpired. Please send your preferred contact information to me at your convenience. Thank you and we look forward to hearing from you. Tiffany Frand Client Relations Specialist tfrand@mbsugarland.com

  • 1.0 out of 5
    July 17, 2019

    Approximately four months ago I took my 2013 S550 4Matic (60K miles) into this dealership for a hard jerking during acceleration which caused it to go... into "limp" mode. Once there the service advisor Cedric Milton proceeded to sell me on other service products other than being concern about the main malfunctioning issue. Proving my observation and seemingly rolling the dice for diagnostics Mr. Milton call me to pick up my automobile. When I arrive I paid $2k for regular service maintenance and my warranty company paid for the alleged repair in the amount of $4874.00. Not to my surprise, I had to return to the dealership three days later for the same jerking issue. My vehicle was kept again for over a week while they continued to roll the dice on diagnostics. This time they charged my warranty company $7814.78 I picked my automobile and was only able to drive it for only two months before it started doing the same jerking and stalling. So, after they allowed my warranty to expire without fixing my problem and to prevent them from having to warranty their previous repairs, Mr. Milton now informs me that my original jerking issue was not what they repaired, but a separate issue which now cost over $9300.00 It's amazing how they expect me to pay for their incompetence. This is the worst dealership I've ever visited. A clear case of extortion! I'm actually embarrassed to own a mercedes-Benz

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Ms. Frand, That statement that you included in your response is absolutely NOT TRUE! Brian Ron has not proven to me that he has the capabilities of ...returning a call. During the mist of all the dis pleasures surrounding my experience with MBSL, I reached out to Mr. Ron only for him to tell me that he was going to stay on top of it and reach back out to me. I have not heard back from him to this day. Perhaps if he wouldn't gotten more involved, I wouldn't be sending you this message. So how could he offer me a "reasonable resolution" when he has never reach out to me nor conveyed that message through my service advisor. Please let's at least keep things honest. Poor service and then lying about his actions. Your commercials state "Mercedes-Benz or nothing else". Why should I expect anything less than that from your service director and his staff. I'd also like to make sure that I understand you correctly. Are you stated that because I accrued 7k miles in approximately 2.5 - 3 months that I should expect to have repeated issues. The fact of the matter is that on my initial visit to Mercedes-Benz of Sugar land I stated the issue with my automobile and your dealership had (3) opportunities to correct it and did not. How can you even begin to justify that.

  • 5.0 out of 5
    April 17, 2019

    Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive... !!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 1, 2019

    One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP... Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the “guys” purchasing their vehicles were treated. As a female, your car buying experience shouldn’t be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won’t endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For “inner loopers” like me the drive to Sugarland MAY seem like a world away but I can assure you it’s worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of “wondering if you’ll receive a fair deal” at other dealerships and make the drive to Sugarland, it’s worth it. You will be greeted with a smile and you’ll drive away in your new vehicle with an even bigger smile!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this! We appreciate you acknowledging our team and the inclusive environment we provide to our clients. Welcome to the MBSL Fami...ly!

  • 5.0 out of 5
    April 1, 2019

    One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP... Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the "guys" purchasing their vehicles were treated. As a female, your car buying experience shouldn't be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won't endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For "inner loopers" like me the drive to Sugarland MAY seem like a world away but I can assure you it's worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of "wondering if you'll receive a fair deal" at other dealerships and make the drive to Sugarland, it's worth it. You will be greeted with a smile and you'll drive away in your new vehicle with an even bigger smile!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    March 28, 2019

    Bought a car from them and the process was good. Getting into finance was where the nightmare begun. I was basically lied to and promises were made but... after that the lady would not return calls, and appeared to 'vanish'. I brought this to the attention of management, and again promises were made, and then nothing. Very disapointed- buyers beware !!

    1.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 27, 2019

    I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax through... out the process and making a deal with her. She's a very professional sales agent! Thanks again Terra! David Lefkowitz (Sales Supervisor) -Really awesome! I should say very straight forward and willing to understand clients! Dawn Villareal (Finance Dept) -She has a positive vibe when you talk to her. She'll explain things very thoroughly and she wont force you on things that the client doesn't like. -She's really nice! Chris Mazloomi (Delivery Specialist) -Very detailed when explaining gadgets and how to use items inside the car. Before I had a bad experience with car dealerships but when I met this team in Mercedes-Benz of Sugarland it was a fast relaxing process. Again thank you for the experience! To all future clients Hope you look for these guys!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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