Mercedes-Benz of Sugar Land

unethical.They do not honor advertised promotions. the salesman and the financial person fool you into overpriced lease. The deal overpriced by few thousand... dollars. Mercedes Benz support the local dealer

Mercedes Benz Sugarland provided me with a great first experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step... and helped me with the purchase of my first Mercedes. Meeting him was a blessing.

My family and I recently purchased our first Mercedez-Benz, from MB Sugarland; we were simply impressed with the first class service we received. MB Sugarland... is a family-friendly vehicle dealership, whether you are purchasing or researching your next dream car, MB Sugarland is the place you want to be. Their top-notch, well-trained staff will go the extra mile to ensure that all of your needs and expectations are met. My family and I are so fortunate to be a part of MB Sugarland and their family as they all welcomed us with open arms and made us feel like home! Special thanks to Steve Ho, Ryan (sales manager), Anil Sharma, Jose Dominguez, Julio Merino, and the wonderful ladies at the front desk and in Service for making our first Mercedes-Benz purchase a memorable one! Prayers and Blessings to all at MBSugarland and Team, keep up the great work and may God Bless you all!

Mercedes Benz works so hard to establish an impressive brand. The products strive for excellence. Unfortunately, when the dealership/service experience... of a dealership falls well below the standard of excellence, the brand integrity is compromised. Commitments related to repairs have been broken in with impressive repetition, like Michael Phelps freestyle stroke. A repair that was committed to take a portion of one week, and now over three weeks and no credible end in sight. I rarely take the time to review a business, however so many broken commitments, and probable misinformation related to status of parts and progress, I think its fair to communicate my experience. I expect more from a brand that states that they are exceptional and perhaps that means they should expect more from themselves.

Approximately four months ago I took my 2013 S550 4Matic (60K miles) into this dealership for a hard jerking during acceleration which caused it to go... into "limp" mode. Once there the service advisor Cedric Milton proceeded to sell me on other service products other than being concern about the main malfunctioning issue. Proving my observation and seemingly rolling the dice for diagnostics Mr. Milton call me to pick up my automobile. When I arrive I paid $2k for regular service maintenance and my warranty company paid for the alleged repair in the amount of $4874.00. Not to my surprise, I had to return to the dealership three days later for the same jerking issue. My vehicle was kept again for over a week while they continued to roll the dice on diagnostics. This time they charged my warranty company $7814.78 I picked my automobile and was only able to drive it for only two months before it started doing the same jerking and stalling. So, after they allowed my warranty to expire without fixing my problem and to prevent them from having to warranty their previous repairs, Mr. Milton now informs me that my original jerking issue was not what they repaired, but a separate issue which now cost over $9300.00 It's amazing how they expect me to pay for their incompetence. This is the worst dealership I've ever visited. A clear case of extortion! I'm actually embarrassed to own a mercedes-Benz

Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive... !!

One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP... Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the “guys” purchasing their vehicles were treated. As a female, your car buying experience shouldn’t be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won’t endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For “inner loopers” like me the drive to Sugarland MAY seem like a world away but I can assure you it’s worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of “wondering if you’ll receive a fair deal” at other dealerships and make the drive to Sugarland, it’s worth it. You will be greeted with a smile and you’ll drive away in your new vehicle with an even bigger smile!

One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP... Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the "guys" purchasing their vehicles were treated. As a female, your car buying experience shouldn't be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won't endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For "inner loopers" like me the drive to Sugarland MAY seem like a world away but I can assure you it's worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of "wondering if you'll receive a fair deal" at other dealerships and make the drive to Sugarland, it's worth it. You will be greeted with a smile and you'll drive away in your new vehicle with an even bigger smile!

Bought a car from them and the process was good. Getting into finance was where the nightmare begun. I was basically lied to and promises were made but... after that the lady would not return calls, and appeared to 'vanish'. I brought this to the attention of management, and again promises were made, and then nothing. Very disapointed- buyers beware !!

I had a awesome experience here at Mercedes Sugar land. Terra Kurtz (Superb Sales Agent)- Very kind patient and understanding. I felt really relax through... out the process and making a deal with her. She's a very professional sales agent! Thanks again Terra! David Lefkowitz (Sales Supervisor) -Really awesome! I should say very straight forward and willing to understand clients! Dawn Villareal (Finance Dept) -She has a positive vibe when you talk to her. She'll explain things very thoroughly and she wont force you on things that the client doesn't like. -She's really nice! Chris Mazloomi (Delivery Specialist) -Very detailed when explaining gadgets and how to use items inside the car. Before I had a bad experience with car dealerships but when I met this team in Mercedes-Benz of Sugarland it was a fast relaxing process. Again thank you for the experience! To all future clients Hope you look for these guys!