Alan Browne Chevrolet

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 10, 2020

    Adrienne at Alan Browne Chevrolet helped my husband and I find a reliable, safe family car. The entire experience was enjoyable and easy and only took... one day. From finding the car that would suit our needs to sitting down and completing the paperwork, Adrienne was kind to work with as well as knowledgeable and informative. We would highly recommend making an appointment with her to find your next car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, we're happy you found our staff to be so supportive during your experience here at Alan Browne Chevrolet, Inc.. If you ever need anything else fro...m us, please feel free to give us a call or stop by. We hope you enjoy your new vehicle and have a great day!

  • 5.0 out of 5
    March 25, 2020

    Buying a car from Alan Browne was the easiest thing I have ever done. I still love my car today, and I know that their awesome service department can take... care of any problems that come up.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Browne Chevrolet! If you ever need anything else... from us, please feel free to give us a call or stop by. Have an awesome day!

  • October 17, 2017

    I needed an oil change bad but could not wait. I cant beleive they gave me a loner vehicle and even came and picked it up after it was done at my work.... I have even had work done in the past that was more major and they did great. Never an issue.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2020

    Absolutely the best experience I’ve ever had car shopping! Not only is the staff incredibly patient, but they are extremely willing to answer any and all... questions, and help you make the right choice for your car needs! Spending any amount of time with the staff is a delight and you’re treated like family the minute you walk through the door, from the warm smiles to the heartfelt congratulations when you’ve found the match for you! 10/10 experience every time!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Alan Browne Chevrolet as your first choice for all your automotive needs! It's our commitment to ensure quality customer care b...y providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

  • 5.0 out of 5
    March 24, 2020

    You walk in to such an welcoming environment and everyone wants to help. All of the employees genuinely want to help you get the best deal and car that... you deserve and will not give up until you have what you need! Thank you guys for helping me with what I had walking in!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to since...rely thank you for choosing Alan Browne Chevrolet and we hope to see you again soon!

  • 5.0 out of 5
    March 24, 2020

    Wonderful staff and excellent customer care. Picking and purchasing process is very comfortable and easy! Love my vehicle, very happy with my purchase... through them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to since...rely thank you for choosing Alan Browne Chevrolet and we hope to see you again soon!

  • 5.0 out of 5
    March 24, 2020

    The Alan Browne team is amazing and always makes a car shopping experience a pleasant one. Great and friendly staff and always puts my mind at ease when... getting a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    October 25, 2018

    Worst experience ever at a dealership. Tried to oversell everything salesmen are only trying to line thier own pockets. xxxx town dealership and salesmen... who are clueless on customer service.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (815) 844-8145 to discuss your concerns, as your satisfaction is of utmost importance to us.

  • 4.0 out of 5
    June 14, 2017

    I went to there parts department to get couple gaskets for my pickup. They found the gaskets right away. Before they could ring me up, the power started... going on and off from the storm. Thought I was stuck there for a while. The power finally stayed on but their computer was slow to boot up. He said will just use the computer at the from desk. That booted up much faster. We were done after about 15 minutes. I asked if I could put my part in a bag as they are very small and easy to lose. Said sure thing. He was very polite and I'm glad I went to this dealership i. Would put 5 stars, but I only delt with the parts department and didn't want to give the dealership itself too much credit.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 5, 2016

    As the Service and Parts Director here at Alan Browne Chevrolet customer service is always the first and foremost concern that I have. In fact, I was a... long time customer here before coming to work here and service was part of the reason I took this job. I have never experienced a dealership that does as much as Alan Browne to make its customers happy. We strive to make sure every customer has a good service experience. To Cld in Genoa, I apologize for any inconvenience you may have incurred, but sometimes we cannot control the timing and accuracy of parts delivered to us. We work on all make and models of vehicles here and received the wrong parts for your car, we had to re-order original equipment parts for your car. I tried to mitigate your inconvenience by personally calling your family and getting you a rental car free of charge. I will always be honest in telling customers the status of their vehicles and I explained to you that the part we ordered to repair the parking brake did not fix the problem and we had to explore further. I left the new part in your vehicle and did not charge you and explained we needed to take your car for reprogramming of the vehicle which we facilitated. We apologize that the repair on your vehicle took longer than expected but your vehicle was repaired correctly at less than the quoted price. Service and Parts Director Jamie W Miner

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
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