Franklin Ford

always easy to get in for my appointments and the wait time is always reasonable. John has waited on me the last two times I was there for service and... I'll give him five stars because he is awesome

service was great manger was a great guy > meet to sales folks josh and lucas to very good people. would recmend to anyone! if in the market for a car... . i would look here frist.

The sales associates do not display a knowledgeable amount of skill or tact when dealing with a customer. I was looking for an auto that would be easier... for my older dogs to be able to gain entry into. The agent i was paired with asked me what I was looking for. I told him I was looking for a Brookwood by Chevy, a Colony Park by Mercury or a Country Squire by Ford. I had already walked the lot twice and was winded and almost out of breath. When the agent and I sat down he did ask what I was looking for and I told him that felt like a trick question. Our conversation lead to a point that I felt it was time to go because i still haf not recovered my breathing enough to feel at ease. I was very close to Respiratory Distress and needed my inhaler but the agent i was talking with neither noticed or just did not care that my shallow breathing was cause for me being in a foul temperment. I did state I did not come in there for this. The funny thing was i did see two different litte vans i wanted to discuss and try out prior to a purchase. We never got to that point because the agent clearly stated he did not know hardly anything about a car. I find it difficult to place trust when my knows little to nothing about the products he is attempting to sell. Any agent should display a fair to excellent display of the histories of the products they sell.

What they don’t tell you about their Lifetime Powertrain Warranty Recently we shopped for a late model SUV at this dealership. Franklin Ford displays... large banners by the road touting a “Lifetime Powertrain Warranty” on all their vehicles. They had a good selection of makes and models to try, and the salesman Danny was friendly and helpful during the process of choosing a vehicle. When asked about the details of the warranty, he assured us that it was included on all cars they sold. He referred to a promotional poster in his office listing the systems covered and said paperwork on all the details would be provided later. The cost of the Lifetime Warranty was never shown to us, only the overall selling price of the vehicle. Since the warranty represented additional value, we negotiated a price $1000 above the Carfax list price for the the vehicle, which we believed was fair, and moved forward to complete the sale. Halfway through the signing process we received an unpleasant surprise. The finance manager presented us with a contract that stated in order for the Lifetime Powertrain Warranty to be honored, all scheduled maintenance had to be performed at Franklin Ford, including oil changes, tire rotation, etc. This was unacceptable to us, since we live in Bryson City and have a good relationship with an ASE certified shop closer to home. Had we agreed to this and used our mechanic for even the smallest service their warranty would be void. Obviously this contract is very favorable to the dealer since it forces buyers to use the dealer's service department regardless of price. There was a clause that permitted the buyer to use any certified repair shop if the buyer was located more that 45 miles from the dealership, but we were told we were 38 miles away as the crow flies and they would not make an exception. Given we had included the value of the warranty in the selling price, and that warranty now proved to be worthless to us, we asked for the sale price to be reduced by $1000. Franklin Ford declined, and proposed to sell us another extended warranty plan at additional cost to us. No further option or consideration was offered. At this point we asked for all paperwork back that we had already signed and voided the purchase. All of the employees that had engaged us so enthusiastically earlier in the day refused to even make eye contact with us as we walked out, including our salesman. A few days later we purchased a nearly identical vehicle from a dealer in Asheville. The agreed sales price included a 10 year, 100K warranty that has no restrictions on where regular service can be done. Some buyers might not care about the requirement to use the dealer service department for all maintenance, but we thought it was deceptive for Franklin Ford not to disclose this limitation of their advertised warranty early in the sales process. We can not recommend purchasing from this dealer.

fantastic people and great service!! I have had my car serviced there multiple times and always had a great experience.