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Franklin Ford

(45 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (828) 634-4513 (828) 634-4513
Used (828) 634-4512 (828) 634-4512
Service (828) 634-4510 (828) 634-4510

Inventory

See all 89 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2024.
Our goal is to give you an interactive tour of our new and used inventory as well as allow you to conveniently get a quote schedule a service appointment or apply for financing.

At our dealership we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information and it is our pledge to deliver you relevant correct and abundant content.
Franklin Ford Inc.: Dedicated to Exceptional Service

Service center

Phone number (828) 634-4510

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(45 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Franklin Ford from DealerRater.

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I would highly recommend visiting Franklin Ford for any

I would highly recommend visiting Franklin Ford for any of your auto needs. I bought an F-150 here and it was the best car buying experience I’ve ever had. The sales person, Cole Dolittle was fantastic. He was knowledgeable, patient and listened to my needs. Would definitely recommend asking for him.

I would highly recommend visiting Franklin Ford for any

I would highly recommend visiting Franklin Ford for any of your auto needs. I bought an F-150 here and it was the best car buying experience I’ve ever had. The sales person, Cole Dolittle was fantastic. He was knowledgeable, patient and listened to my needs. Would definitely recommend asking for him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Very friendly and professional !

Very friendly and professional ! Both Cole, the salesman and Todd, the finance manager, were very helpful.

Very friendly and professional !

Very friendly and professional ! Both Cole, the salesman and Todd, the finance manager, were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Excellent experience with Jarred and the entire team.

Excellent experience with Jarred and the entire team. Highly recommended. Jarred made a normally stressful experience pleasant.

Excellent experience with Jarred and the entire team.

Excellent experience with Jarred and the entire team. Highly recommended. Jarred made a normally stressful experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Thanks Cole & David!

Thanks Cole & David! Great customer service! Super happy with everything! Car is super freaking dope!

Thanks Cole & David!

Thanks Cole & David! Great customer service! Super happy with everything! Car is super freaking dope!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Smoothest transaction EVER!

Smoothest transaction EVER! Love Franklin Ford. They already service my 22 Bronco and came to them to purchase a 24 Bronco as well. Great staff and overall experience start to finish. If you are in the market for a new car, this is the place to come first, you won’t need to stop by another dealership. No regrets!

Smoothest transaction EVER!

Smoothest transaction EVER! Love Franklin Ford. They already service my 22 Bronco and came to them to purchase a 24 Bronco as well. Great staff and overall experience start to finish. If you are in the market for a new car, this is the place to come first, you won’t need to stop by another dealership. No regrets!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Billy was great , he made this day better.

Billy was great , he made this day better. Have a great car because of his great customer service.

Billy was great , he made this day better.

Billy was great , he made this day better. Have a great car because of his great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Billy and Carlos were determined and more than willing to

Billy and Carlos were determined and more than willing to get me into my new truck, and within a few hours I was on my way with the keys in hand. They made a first time buyer who was nervous from the start, confident and sure that these guy are here to help! The whole staff treated my family as their own, and couldn’t have made us feel more at home in their dealership.

Billy and Carlos were determined and more than willing to

Billy and Carlos were determined and more than willing to get me into my new truck, and within a few hours I was on my way with the keys in hand. They made a first time buyer who was nervous from the start, confident and sure that these guy are here to help! The whole staff treated my family as their own, and couldn’t have made us feel more at home in their dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kaiden, It is an honor to have been able to Earn your business on your first Automobile loan. Thank you for your business

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I love my new Bronco.

I love my new Bronco. Thank you Franklin Ford for your great customer service. I’ll be back!

I love my new Bronco.

I love my new Bronco. Thank you Franklin Ford for your great customer service. I’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations and Thank you for making Franklin Ford Your Hometown Dealer.

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I have bought 3 vehicles and found Franklin Ford stands

I have bought 3 vehicles and found Franklin Ford stands behind their warranty. Friendly service department with management & staff who are very knowledgeable. Sales crew members are patient, not pushy.

I have bought 3 vehicles and found Franklin Ford stands

I have bought 3 vehicles and found Franklin Ford stands behind their warranty. Friendly service department with management & staff who are very knowledgeable. Sales crew members are patient, not pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bought my first F-150 here at Franklin Ford; returned

Bought my first F-150 here at Franklin Ford; returned numerous times over the years for tires, all maintenance, etc. When time to replace with a new truck, I found the one I wanted at another dealer in another town further away. 6 months later I had a problem with right rear window would not roll up so I called Franklin Ford, being closer, to see if they could help me. They said bring it in and we'll look at it and see if we can fix it. Since it was about to rain and I was leaving in 1 day for a trip out west I was in a hurry to at least get the window up; in fact, it the door window motor was running constantly trying to roll down. Got there, they looked at it for about 1 minute and said they weren't going to do anything, didn't have the time. When I said I didn't care about fixing it, just get the window up because of the rain and my trip, they refused and said, in a very rude obnoxious manner, "that you should have taken it where you bought it"; so basically they said "F*xx you, you didn't buy it here". I will NEVER go to Franklin Ford again for any reason NOR will I recommend them to anyone. On another note, I took it to a local small body shop later that day where they stopped what they were working on, took the door panel off, disconnected the window motor and manually got the window up to be fixed at a later date. When they removed the door panel the window motor was too hot to touch; had it been left constantly running, it very likely would have caused further damage, even caught fire. No thanks to Franklin Ford.

Bought my first F-150 here at Franklin Ford; returned

Bought my first F-150 here at Franklin Ford; returned numerous times over the years for tires, all maintenance, etc. When time to replace with a new truck, I found the one I wanted at another dealer in another town further away. 6 months later I had a problem with right rear window would not roll up so I called Franklin Ford, being closer, to see if they could help me. They said bring it in and we'll look at it and see if we can fix it. Since it was about to rain and I was leaving in 1 day for a trip out west I was in a hurry to at least get the window up; in fact, it the door window motor was running constantly trying to roll down. Got there, they looked at it for about 1 minute and said they weren't going to do anything, didn't have the time. When I said I didn't care about fixing it, just get the window up because of the rain and my trip, they refused and said, in a very rude obnoxious manner, "that you should have taken it where you bought it"; so basically they said "F*xx you, you didn't buy it here". I will NEVER go to Franklin Ford again for any reason NOR will I recommend them to anyone. On another note, I took it to a local small body shop later that day where they stopped what they were working on, took the door panel off, disconnected the window motor and manually got the window up to be fixed at a later date. When they removed the door panel the window motor was too hot to touch; had it been left constantly running, it very likely would have caused further damage, even caught fire. No thanks to Franklin Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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