DCH Ford of Eatontown

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
236 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 6, 2020

    I called about a vehicle I saw on Autotrader. When I call to make an appointment I was told the car was in the shop. They would call back in two days.... They called to say the car was still in the shop and would call on Friday to update. That was over a week ago and I’m still waiting for the call.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    John, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at DCH Ford of... Eatontown. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please reach out to Michelle Marino, our Business Development Manager, at 732-460-4335 or mmarino@lithia.com. You can also contact our General Sales Manager, Joe Lepore, at jlepore@litha.com or (732) 460-4323. We hope to hear from you soon.

  • 5.0 out of 5
    July 5, 2020

    I took my F-150 in for service. Gave the service writer my keys. I sat down and watched TV in a safe socially distance waiting room. My F-150 was ready... quickly I paid and drove home in a clean serviced truck.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Gary, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at DCH Ford of Eatontown. We're glad to hear ...we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • December 2, 2015

    BEST AUTO BUYING EXPERIANCE EVER, NO PRESSURE, NO HASSLE, NO ISSUES. SALES TEAM BEST IN STATE

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your warm review of the team here at Buhler Ford! We appreciate your business!

  • 5.0 out of 5
    July 4, 2020

    DCH?s teamwork is wonderful. They are very well coordinated. Everybody helps with whatever needs to be done! Everyone is courteous and friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 19, 2020

    I worked with Marc who was great! The office was slightly busy so the wait for the paper work was long but I felt like I got a great deal with little back... and forth.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the five-star review, Kristin! We are happy that Marc was able to assist you and make your experience a good one.

  • 1.0 out of 5
    May 14, 2020

    Initially I would have loved to give a 5 star review but since the day my husband has driven his car off the lot we have had nothing but issues. Less than... 12 hours after driving off the lot the first set of issues occurred. The car has been in our possession only slightly over 3 weeks in the almost 3 months since we purchased it. We purchased a $17,000 car that has done nothing but fall apart on us. We waited 4 weeks for answers as to why his car will not run and the dealership could not figure it out themselves and had to send it out to be diagnosed . It seems like the dealership had not once looked over this car before selling it on their lot. The car does not have an extensive amount of miles on it to be having the issue it does. This is the 3rd time in 3 months we've had to reach out over problems with the vehicle...and not small issues.. issues that have left the car undriveable. It seems at this point we are now stuck with a $17,000 car that does not run... it needs a new engine and nothing is being done to help us with that. I would highly avoid going here for fear you'd be in the same boat as us and being told not much else could be done. We are truly devastated and heartbroken over how things have turned out.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Britni, we are so disappointed to learn of this situation you have described. Please reach out to Kyle Warren, our Service Manager, at kylewarren@lith...a.com or at (732) 460-4351 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 5.0 out of 5
    March 31, 2020

    Picked up car in evening and delivered to my home early next morning. Great service. Received this service the day I called. Kyle Warren was great

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide a five-star review! We're happy to hear that Kyle was able to assist you.

  • 5.0 out of 5
    March 27, 2020

    No hassle in making appointment and work was done in a timely fashion. Vehicle was washed as a bonus. Much appreciated for sure ! Great customer service... !!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the excellent feedback! We're happy to hear our team was able to provide great customer service.

  • 5.0 out of 5
    March 24, 2020

    Excellent care from beginning to the end. My car needs were addressed and the service was great. I even received a loaner which was not a bad vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the five-star review! We appreciate the positive feedback.

  • 5.0 out of 5
    March 22, 2020

    I find at DCH Ford a pleasant environment with friendly people and very accommodating agents and people who work there. Everyone worked hard to make me... happy and I appreciate that.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We appreciate you taking the time to give us a five-star review! We're happy to hear your experience was a good one.

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