Read reviews that mention:
My wife and I bought a 2019 Outback two years ago, it has 27K miles on it. We have been happy with the performance and gas fuel economy and overall comfort.... Within the last six months the paint on the hood and roof has started to pit. We brought the car into Prestige and spoke to the service manager. Photos were taken and submitted to Subaru of America. According to the service manager SOA has disavowed any help on resolving the problem. This is the fifth Subaru we have purchased and the fourth from Prestige. We have been satisfied with the service we have received in past . We have also sent friends and family to Prestige who have purchased vehicles from them. What got my goat was that the service manager offered no help in resolving the problem stating that the dealerships hands were tied by SOA. Now I know from past experience that dealerships have ways to override the Company if it's in their best interest. None was offered, it was so sorry Charlie. Now, do you think my wife and I will buy or recommend Prestige to any one in the future?
Sir, Any paint or glass claims are entirely in the hands of the manufacturer. We document your file, and send the information to Subaru. If they de...em it not to be a warranty repair there is nothing anyone at Prestige or any other authorized Subaru dealer can do. The number and information the service manager gave you was SOA (Subaru of America) headquarters. The representative that you can speak with may be able to take another look and see if there is something SOA might be able to provide. However as we would do anything to help you, SOA declined the request. Thanks, and if you have any further concerns or issues please contact our General Manager, Scott Wilbanks, 828-298-9600 x1307.
I walked into Prestige Subaru and showed our salesman Eric Bates a picture of the exact car that I wanted. He got the car immediately, we took a test drive,... and I bought that evening. Eric was very friendly, informative, and not pushy about the sale. He and Ray Ballard, the Business Manager, even stayed past closing time to make sure that we could close the deal that evening. I am very satisfied with the care and respect that I receive there.
We appreciate you taking the time to write in and for the kind words. We appreciate you!
Before I made the drive from Tennessee. I called and spoke with Eric Bates in Sales. I told him what I was interested in (a 2018 Outback) and he said they... had many in stock. The next day, I drove to Asheville and Eric was waiting for me. Eric was both knowledgeable and personable. He had the right Outback waiting for me (both color and options). After a test drive, I decided to purchase it. The price was right and so was the car. The buying experience was made easier by Ms. King in the finance department. And while Eric did a thorough job explaining all of the options and settings, the dealership offers a second review of the car about three weeks later because they know it is hard to absorb all of the info the first time. In short, my buying experience was excellent and I recommend both Prestige Subaru and Eric Bates.
Thank you very much Dennis for choosing us, we know you have a lot of options. We appreciate you taking the time to travel to us and to write in with ...the kind words. Anything we can be of assistance with do let us know. We wish you many safe miles in your new Subie!
I have been very impressed by the service that I have received from Prestige Subaru. The service agent, Gus Dotsikas, was so helpful and treated me like... family. He is a credit to his company. They gave my car the best care ever. Thank you Prestige Subaru.
Thank you so much Dr. Logan for taking the time to write in. We appreciate you choosing us and will be sure to pass along the kind words.
IN 2017 MY 2012 FORESTER WARNING LIGHT SHOWED THERE WAS A PROBLEM WITH THE CATALYTIC CONVERTER. THE SERVICE WRITER SAID I WOULD HAVE TO PAY FOR THE REPLACEMENT... OF THE CONVERTER. THE ODOMETER SHOWED THAT MY CAR WAS UNDER 80,000 MILES AND THE CAR WAS UNDER 8 YEARS OLD WHICH MEANT THE CONVERTER WAS STILL UNDER WARRANTY ACCORDING TO FEDERAL LAW. AFTER MUCH ARGUING AND CONTACTING SUBARU OF AMERICA THE CONVERTER WAS REPLACED AT NO CHARGE TO ME. IN JUNE OF 2018 I TRADED MY FORESTER FOR A DIFFERENT CAR BRAND. THE DEALER ORDERED A CARFAX ON MY FORESTER AND THEY FOUND OUT THAT THAT MY FORESTER HAD BEEN IN AN ACCIDENT PRIOR TO MY PURCHASING IT. I WAS THE FIRST TITLED OWNER OF THIS CAR WHICH MEANT PRESTIGE HAD THE ACCIDENT. THIS WAS NOT REVEALED TO ME AT THE TIME OF PURCHASE. NC LAW SAYS THE DEALER DOES NOT HAVE TO REVEAL THE ACCIDENT IF THE COST OF REPAIR DOES NOT EXCEED 5% OF CARS MRSP. I BELIEVE THE COST TO REPAIR EXCEEDED THE 5% LAW. THE CARFAX REPORT SHOWS THE ACCIDENT WAS NOT POSTED TO MY CARS VIN UNTIL 11/22/13 . THERE IS SOMETHING SUSPICIOUS HERE; LIKE THERE IS COLLUSION BETWEEN THE BODY REPAIR SHOP AND PRESTIGE NOT TO TIMELY REPORT THE REPAIR. IF YOU ARE OR SHOULD BECOME A CUSTOMER OF PRESTIGE IT IS CAVEAT EMPTOR ,,"BUYER BEWARE",
We have responded to this identical review on another review site (Yelp) which was posted using a different name. We respectfully request the opportun...ity to speak with you directly so we can address these concerns. Any repair that would be covered under warranty Prestige Subaru performs work in compliance with Subaru of America guidelines. If it were to be out of warranty then in certain cases SOA reserves the right to give you goodwill assistance which allows a Subaru dealership to preform any such approved work. Dealers are at the mercy of manufacturers when anything like this takes place. Regarding the statement of damage. If we could get more information we would like to look into it. CarFax, as many other agencies, receive incorrect information. If this is the case it can be corrected. Again, we do not have enough information to search service records and customer history and would respectfully request you directly contact our General Manager, Scott Wilbanks, at 828-298-9600 x1307 to discuss this further. He is great to work with and we look forward to hearing from you soon.
Did not receive all paperwork at time of purchase. Attempted to contact finance department 4 times. Left polite voicemails. Calls still not returned.... Never got through to a live person except an unhelpful receptionist with an attitude. Still trying...
We would like the opportunity to speak with you regarding your experience. We do not have a record of a sale to the Kingsport area around that timefra...me. At your earliest convenience please reach out to our General Manager, Scott Wilbanks, he is phenomenal to work with. He can be reached on 828-298-9600 x1307.
Made an appointment with Abel to look at cars. He stood in the same spot the entire time. He did not try to sale a car to me that day. Terrible car buying... experience at this place and will not be returning.
Thank you for your feedback and making us aware of your experience. We value each and every person we meet at Prestige. We want each and every person... that comes to Prestige to have an exceptional visit. We have been part of the WNC Business Community for over 50 years. We are completely dedicated to outstanding customer service. We would love to hear from you about your visit. Please feel free to contact Scott Wilbanks, firstname.lastname@example.org 828-298-9600 x1307 or Joe Tate, email@example.com 828-298-9600 x1310.
This dealership exceeded my expectations. Everyone was very friendly and knowledgeable. The salesman Efrain Alamo was accommodating and patient. He was... able to lower my monthly payments and give me a check back for the extra value on my car. I would highly recommend this dealership and especially Efrain!!
Thank you so much for sharing your experience. We appreciate the kind words!!
The whole visit to this dealer exceeded my expectations. We were greeted and treated warmly; no pressure whatsoever. The environment was very welcoming... and home-like. Our sales-person Kim was a pure delight.
Thank you for taking the time to write in & for your trust. So glad you enjoyed your experience. Will be sure to pass along the kind words to Kim!
I went to 3 dealers here in Asheville; Honda, Ford and Prestige Subaru looking for a vehicle with the best gas mileage and the most cargo space. The extra... perk is it's also got AWD! And that's my new 2017 Impreza 5-door. I contacted Subaru through their internet service first and connected with Jason Wicks. He made it all happen smoothly, timely, efficiently and comfortably right from the start. Being a single senior, it can be a bit intimidating walking into a dealership. But Jason's welcoming and straightforward nature made the entire process actually enjoyable. As soon as you walk through the doors of the showroom, the entire team makes you feel welcome. Now, my dog, Merlin & I are ready to pack up our camping gear and cruise the USA in our Subie. Thanks Jason Wicks and Prestige Subaru for making a dream come true possible!¿¿
Thank you so much Karen for your trust and the kind words. So glad you had a great experience. Will be sure to pass along the kind words. We appreciat...e your business & hope you have countless safe miles ahead! If you get a chance post back a picture of you and Merlin to our Facebook page with your new Subie, we would love to see an update.