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I would like to share with you my recent business
I would like to share with you my recent business experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a sales representative. Carol had selected a 2014 Ford F150 to replace her car which had been totaled in a not at fault accident. I asked her if the truck had been checked by my mechanic, William "Wally" Ready of Ready's Automotive. Carol said that our mechanic would not be able to check the truck until that following Monday and that the representative had told her that the truck had already been checked by their technicians. He repeated that to me and later made the same statement to my mechanic. Based on his representation and that the agreed upon price was over $21,000, I went along with this. At the time, I assumed that a FORD franchise dealership would inspect a vehicle before selling it. On 29 October 2022 I went in with Carol Wheeler with a cashier's check for $9,000 to complete the deal which included signing the "as is" statements as a co-buyer. The following week, the check engine light went on and I had Carol take the truck to Ready's Automotive. It was then that Wally Ready told me that the lug nuts were solidly rusted to the wheels. It took about a week for the mechanic to get them off. At that time, He told me that all four brake assemblies were solidly rusted as well as the parking brake assembly and that they would need to be replaced so the truck would be safe to drive. So, after a month and over $4800.00 in repairs, I contacted the Knox Ford General Manager about this on 8 December and sent him copies of the receipts. It was on 9 December I found that the truck had been an out of state vehicle from the lot title clerk who is located at Tri-County Ford. She told me that the paperwork had been returned to Knox Ford on 14 November and that the truck could not be transferred until it was inspected at the sheriff's department. As of 6 January, it still has not been inspected or transferred. When I contacted Clyde Mizell on 9 December, he attempted to blame me for not contacting me earlier without explaining why the truck was sold in that condition in the first place. He also claimed he could have the work done at his dealership for $3200 without providing any invoices to document that claim. When I offered to settle for that as a compromise, he said he would have to talk to the owner first. When I was able to get back in touch with him on 19 December, he said the owner would only be willing to pay $1600. After meeting with a lawyer the following week, I decided to contact the Gary Haupt, the owner of Tri-County Ford directly to try to settle this matter. I sent him a letter, left several email messages, and left at least four different calls on his voice mail after being told he would be back on 3 January. After three days of waiting, I came to the conclusion that he had no intention of returning my calls. That is why I am filing this consumer complaint. Was I stupid for going along with this and not insisting the truck be inspected by my mechanic first? YES! But I ask you to consider what I have shared with you if you are considering doing business with Knox Ford. I have all of the original documents to support my claim if you are interested. KENNETH L. RANDALL
Please have Gary Haupt call me !
LET THE BUYER BEWARE !
I would like to share my recent business experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a salesman from Knox Ford. She had picked out a 2014 Ford F150 to replace her car which had been totaled in a not at fault accident. I asked Carol if my mechanic, William "Wally" Ready of Ready's Automotive had inspected the truck first. She said that the mechanic could not check out the truck until Monday and that the salesman had told her the truck had already been checked out by their technicians. He repeated that in front of me and later did the same in front of my mechanic. Based on his representation, I went along. At that time I did not believe that a Ford franchised lot would sell a $21, 000 vehicle without having inspected it first. The following day Carol and I completed the deal with a $9,000 cashier's check and by signing the papers to include the "as is" statements. The check engine light went on the following week and I had Carol take it to my mechanic. Wally Ready then told me that the lug nuts were solidly rusted onto the wheels. It took about a week to remove them and then I found out that the main brakes and parking brake assemblies were rusted making the truck unsafe to drive. So, a month and over $4800.00 in repairs later, I contacted Clyde Mizell, the Knox Ford General Manager on 8 December and sent him copies of the repair receipts. When I checked on the status of the truck title the following day, I found that the truck title had not been transferred. It seems it was an out of state truck and had to be inspected first by the sheriff's department. According to the title clerk who works at Tri-County Ford, the paperwork had been returned to Knox Ford on 14 November and as of 6 January the truck still has not been inspected or transferred. When I made a follow up call with Clyde Mizell on 9 December, he tried to lay the blame on me for not contacting him sooner without saying anything about why the truck was sold in that condition in the first place. He also claimed that his mechanics could have done the same repairs for $3200 without providing any estimates to support his claim. When I offered to settle for the $3200 as a compromise, he said he would have to speak with his owner. When I contacted him again on 19 December, he said his owner was only willing to pay $1600 again blaming me for not contacting him sooner. After consulting an attorney, I reached out to Gary Haupt, the owner of Tri-County Ford. Despite repeated phone calls and email messages along with letter, I received no response. After three days of waiting, I came to the conclusion that he was not going to return my calls. That is why I am filing this consumer complaint. Was I stupid for going along with this and not insisting that the truck be inspected? YES! But I ask you to consider this if you are looking to do business with Knox Ford
Shady business practices
Dealership advertises a price $1K less than MSRP, but once they have your interest to actually buy the vehicle, they tell you a lie that "Cars.com doesn't let us advertise the markup", which is a blatant lie since every other car listed on here has markups listed clear as day. Common bait and switch that customers need to be aware of because it's shady business practices. They know darn well what they are doing, trying to advertise a price lower than all the other honest dealerships that have the xxxxx to tell you the real price, but then want to tell you the real price once they have your contact info and blame it on the website instead of their shady practices.
This place is great.
This place is great. I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and helpful. Their technicians are very helpful and efficient as well. They take good care of military and first responders also, which is great being only 5 minutes from Fort Knox.
10/23/21 Johnathon Ives set me up with a sweet 2014 F-150...
10/23/21 Johnathon Ives set me up with a sweet 2014 F-150 and the service great!
Best service I’ve ever had. Troy Owens the salesman made...
Best service I’ve ever had. Troy Owens the salesman made the process simple, easy and fast. The Finance Office made it easy to buy.
I needed an AC clutch receptive replaced and mechanic...
I needed an AC clutch receptive replaced and mechanic told service manager it would take 3 hours.I took it to Vine Grove Body shop they fixed it in 30 minutes. Knox wanted $360.00. VGBS charged $36.00. I suggest you look elsewhere than Knox Ford after the pasting they wanted to give me. Plus Joey Moss at Vine Grove Body Shop is the best in helping people out..
2018 dodge charger rt
Nick at the dealership reached out to me almost immediately! He answered all my questions and sent me pictures of the car. We drove 1 hour and a half to buy a car from him!! I would do it again i highly recommend this dealership!
Service department has a rude attitude Steve tries to lie...
Service department has a rude attitude Steve tries to lie and intimidate incompetence by the service techs My AC is broke again two times in 3 months and they have excuses every time never their fault. I have an open case with them at the corporate level they refuse to let me on the property because I complained after giving them $1800 in repairs not done correctly. Management is the same covering up shoddy workmanship and bad customer service with repairs.
Absolute nightmare. Words cannot express how terrible...
Absolute nightmare. Words cannot express how terrible this place is. Traded in a perfectly good car and ended up buying a rusted out lemon. I personally invested over 1000.00 in three weeks of owning it before finally contacting the dealership. They "took care" of me by selling me another car. Within 3 days I already had it in the shop for a new motor mount. $300.00....... With my wife loosing her job in the middle of a global Pandemic we really needed a break, Knox Ford not only made things worse they also had me spend more money within three days on a car that was supposed to be the "make it right car." I also drove 2 hours to get there in the several trips I made. Troy did a good job keeping me in loop and nothing but praise for him. However as whole I have no clue how Knox Ford stays in business. Time wasted and money spent that I'll never get back. Shame on you Knox Ford for taking advantage and preying upon people during a financial and global Pandemic, buyer beware.