Knox Ford

No issues for me. Simple. Went in, asked for what I needed, got it done and left.

I am still waiting for follow up from the sales manager after a couple of calls to discuss my issues with the vehicle they sold me and my son. So it might go up or down. I can provide details to anyone currently looking for reputable dealerships.

Nonsense sales, in and out without a lot of haggling. Very upfront and transparent. I will do my business with them moving forward.

Best Ford dealership in N. Central Kentucky. Best deals, no hassle sales, seamless financing. Hands down best Service center also. Go see Randy in service or Russell in sales.

Customs service, particularly Service Department, is the worst I’ve dealt with in 30+ years of being a Ford customer. Had appointment on Friday and never heard from her again UNTIL I called asking for an update! Bottom line is they didn’t look at my truck until Monday, which was ONLY after I called her again! Stated nothing was wrong with truck and I could come and pick it up. Seriously doubt they even attempted to diagnose problems as I wasn’t charged the $150.00 fee! I have no doubt previous reviews are true and accurate as written!! STAY AWAY from this Ford dealership; especially their service department! Could care less about customer or services supposedly provided!!

Great place with great people. I would highly recommend this dealer over many others. Previous reviews seemingly contain negativity and lies and shouldn't be trusted.

After having my 2018 Ford Expedition with 115,000 miles on it in the shop 5 times in two months, I would say today is the breaking point. 1st trip-went in for oil leak. 2nd trip-brought home 1 day and took it right back for 3 new oil leaks. 3rd trip-still leaking oil and cam phasers recall not fixed correctly from Bob Swope Ford. 4th trip-still leaking oil (from turbo this time) cam phasers still making noise. Then gold needed new battery despite us never having any battery issues. 5th trip-pick up seems ok realized on way to Louisville the Turbos only boosting 4lbs pressure. Back to shop. They forgot to attach hose back….now today stopped at stop light and the vehicle jumps and sputters but does not auto shut off as it should. So looks like a 6th trip is I. The future for them to figure out what was broken. I honestly don’t know if it a Ford Expedition issue or a mechanic shop issue but either way RUN!

I would like to share with you my recent business experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a sales representative. Carol had selected a 2014 Ford F150 to replace her car which had been totaled in a not at fault accident. I asked her if the truck had been checked by my mechanic, William "Wally" Ready of Ready's Automotive. Carol said that our mechanic would not be able to check the truck until that following Monday and that the representative had told her that the truck had already been checked by their technicians. He repeated that to me and later made the same statement to my mechanic. Based on his representation and that the agreed upon price was over $21,000, I went along with this. At the time, I assumed that a FORD franchise dealership would inspect a vehicle before selling it. On 29 October 2022 I went in with Carol Wheeler with a cashier's check for $9,000 to complete the deal which included signing the "as is" statements as a co-buyer. The following week, the check engine light went on and I had Carol take the truck to Ready's Automotive. It was then that Wally Ready told me that the lug nuts were solidly rusted to the wheels. It took about a week for the mechanic to get them off. At that time, He told me that all four brake assemblies were solidly rusted as well as the parking brake assembly and that they would need to be replaced so the truck would be safe to drive. So, after a month and over $4800.00 in repairs, I contacted the Knox Ford General Manager about this on 8 December and sent him copies of the receipts. It was on 9 December I found that the truck had been an out of state vehicle from the lot title clerk who is located at Tri-County Ford. She told me that the paperwork had been returned to Knox Ford on 14 November and that the truck could not be transferred until it was inspected at the sheriff's department. As of 6 January, it still has not been inspected or transferred. When I contacted Clyde Mizell on 9 December, he attempted to blame me for not contacting me earlier without explaining why the truck was sold in that condition in the first place. He also claimed he could have the work done at his dealership for $3200 without providing any invoices to document that claim. When I offered to settle for that as a compromise, he said he would have to talk to the owner first. When I was able to get back in touch with him on 19 December, he said the owner would only be willing to pay $1600. After meeting with a lawyer the following week, I decided to contact the Gary Haupt, the owner of Tri-County Ford directly to try to settle this matter. I sent him a letter, left several email messages, and left at least four different calls on his voice mail after being told he would be back on 3 January. After three days of waiting, I came to the conclusion that he had no intention of returning my calls. That is why I am filing this consumer complaint. Was I stupid for going along with this and not insisting the truck be inspected by my mechanic first? YES! But I ask you to consider what I have shared with you if you are considering doing business with Knox Ford. I have all of the original documents to support my claim if you are interested. KENNETH L. RANDALL

I would like to share my recent business experience with Knox Ford. On 28 October 2022, my friend Carol Wheeler came to my office along with my wife accompanied by a salesman from Knox Ford. She had picked out a 2014 Ford F150 to replace her car which had been totaled in a not at fault accident. I asked Carol if my mechanic, William "Wally" Ready of Ready's Automotive had inspected the truck first. She said that the mechanic could not check out the truck until Monday and that the salesman had told her the truck had already been checked out by their technicians. He repeated that in front of me and later did the same in front of my mechanic. Based on his representation, I went along. At that time I did not believe that a Ford franchised lot would sell a $21, 000 vehicle without having inspected it first. The following day Carol and I completed the deal with a $9,000 cashier's check and by signing the papers to include the "as is" statements. The check engine light went on the following week and I had Carol take it to my mechanic. Wally Ready then told me that the lug nuts were solidly rusted onto the wheels. It took about a week to remove them and then I found out that the main brakes and parking brake assemblies were rusted making the truck unsafe to drive. So, a month and over $4800.00 in repairs later, I contacted Clyde Mizell, the Knox Ford General Manager on 8 December and sent him copies of the repair receipts. When I checked on the status of the truck title the following day, I found that the truck title had not been transferred. It seems it was an out of state truck and had to be inspected first by the sheriff's department. According to the title clerk who works at Tri-County Ford, the paperwork had been returned to Knox Ford on 14 November and as of 6 January the truck still has not been inspected or transferred. When I made a follow up call with Clyde Mizell on 9 December, he tried to lay the blame on me for not contacting him sooner without saying anything about why the truck was sold in that condition in the first place. He also claimed that his mechanics could have done the same repairs for $3200 without providing any estimates to support his claim. When I offered to settle for the $3200 as a compromise, he said he would have to speak with his owner. When I contacted him again on 19 December, he said his owner was only willing to pay $1600 again blaming me for not contacting him sooner. After consulting an attorney, I reached out to Gary Haupt, the owner of Tri-County Ford. Despite repeated phone calls and email messages along with letter, I received no response. After three days of waiting, I came to the conclusion that he was not going to return my calls. That is why I am filing this consumer complaint. Was I stupid for going along with this and not insisting that the truck be inspected? YES! But I ask you to consider this if you are looking to do business with Knox Ford

Dealership advertises a price $1K less than MSRP, but once they have your interest to actually buy the vehicle, they tell you a lie that "Cars.com doesn't let us advertise the markup", which is a blatant lie since every other car listed on here has markups listed clear as day. Common bait and switch that customers need to be aware of because it's shady business practices. They know darn well what they are doing, trying to advertise a price lower than all the other honest dealerships that have the xxxxx to tell you the real price, but then want to tell you the real price once they have your contact info and blame it on the website instead of their shady practices.