Fred Anderson Toyota of Asheville

We traded our 2021 Rav4 for a 2024 Rav4 last week. Our salesman was Josh Coffin and we HIGHLY RECOMMEND him. He went above and beyond to make us happy and more. Thank you to Josh for and job well done and we will see you again in the future!!

I’m 75 and trade every two year as does my wife. My wife and I had a very pleasant experience with the dealership and most especially the salesman. His name is Robert Overton. The sienna minivan that we purchased is a 2024 platinum series. He has worked with us diligently since April in trying to locate exactly what my wife wanted. He was very punctual in contacting us with no pressure involved. Just to keep us updated on what he had coming in. Each time he called and advised us what he had to arrive at a later date. And it was not exactly what we wanted with the color of the exterior and the options that were available. About two weeks ago he called and did not have what we wanted. However, he was able to locate one and do a dealer trade. My wife was driving a 2021 Kia telluride and they gave us what I thought was a fair appraisal on trade-in. I would definitely recommend Fred Anderson Toyota to my friends and I would most definitely recommend Robert Overton as a salesman

Looked at a beautiful Mercedes at a low price. The sales manager at the time took us back to look at it while it was up on the rack. Said it had been thoroughly checked out by his expert mechanics. The next day I wanted to take it to a friend's Mercedes mechanic and have it checked out. Barry Rainwater said if we didn't take the car then and there, it would go back on the lot at a higher price. I STUPIDLY trusted the car salesman and manager. We drove it 20 miles and the check engine light came on. Took it to our mechanic and it needs over $6000 in repairs. We were !00% dupped. Do NOT trust these stereotypical car salesmen. I'm telling EVERYONE to stay away from and Fred Anderson chain. They said the motor mounts had been fixed. NO. I don't feel like going into morbid detail. Lesson: If a dealer will not allow you to take a care to your mechanic, WALK AWAY and don't look back.

Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Paige should get a raise,best communication of any dealership Thank you John sutherland

Fred Anderson Toyota of Asheville has exceptional customer service. Will, one of the salesman, helped me find exactly what I was looking for, and although it was not on the lot, had it delivered from another Toyota dealership. I would highly recommend Fred Anderson Toyota of Asheville to anyone looking for a smooth, hassle free car buying experience and I will be using them for any future vehicle purchases!

I bought my certified used 2017 Toyota Tundra from Anderson Toyota of Asheville on 2/1/22 with 27k miles on it. The truck was purchased with a lift as a Toyota Certified Pre-owned, as per all of our paperwork. Toyota has a “buy back guarantee” on their Certified Pre-owned vehicles. We also purchased an 8 year 125k mile warranty that is only available for Certified Pre-owned vehicles. On 5/24/23 with 40k miles we needed to use that warranty to fix a bearing and housing issue in the front end. We were surprised to learn that the truck should have never been certified due to the lift(which was already on the truck when we bought it) and our claim was denied. Fred Anderson Toyota proceeded to decertify the truck without permission and downgraded the warranty to 6 years 72k miles after they were told that we needed to review the change and would get back to them. We opened a case with Toyota Corporate on July 11th 2023 and they state that the truck was never certified on their end. Fred Anderson Toyota offered $600 compensation on the difference of the warranty(which we declined and did not give authorization to proceed with the change, as we were still in talks with Toyota Corporate). The truck now has 42k miles on it and is back in service to replace the same bearing, housing and now an axel after 2,400 miles since the first repair. Fred Anderson has now offered trade in on the truck that now has a service record and is also no longer Certified Pre-owned(this offer has also been declined). Let’s do the right thing now and give me the option I should have had, before you wrongly decertified my vehicle and buy it back under the “buy back guarantee” attached to Toyota Certified Vehicles (since that’s what I purchased). I would have never purchased this lifted truck had it not been for the certification. They have misrepresented my vehicle, falsified and backdated documents, and attempted to mislead me into “solutions” that only benefit Fred Anderson Toyota of Asheville.

Charged me double what Bryan Easler would have charged me for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on

numbers players. shows 1 price and is 3000 more!!! trade in value was a joke got 2 and 1/2 more at toyota of bristol.

Criminal the service dept... cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am contacting the BBB....

Scam artist - they are averaging 10k+ in mark ups. Don't EVER buy from these guys. Locals go to Tennessee or South Carolina to get a real Toyota dealer that is not going to ruin the value of your car.