Fred Anderson Toyota of Asheville

Didn't have much of a conversation when I received photos of the car and it had a large dent with scratches on right rear passenger side at back and several scratches on the bumper and I wasn't interested in driving several hundred miles to see it knowing thins.

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry.

I have been a long standing customer of Fred Anderson Toyota. I taker my car there for all my servicing needs at one point I had a small problem with communication in the service department, and when I called to let them know, their manager, Aaron Summer bent over backwards to rectify the situation immediately. Great customer service!

I found my used car on line, emailed and contacted Caleb Clampitt who was very helpful during the whole process. Great looking dealership, friendly people. The process was easy and painless, lol. Would do business with them again

I bought a 2024 Prius today with Caleb Clampitt he was a very good salesman. I really enjoyed working with him. Also the gentalman that did the financing was very good too thank you I appreciate everything you did for me.

Extremely disappointed by this “dealership”. I had originally gone to Toyota because I thought it was a reputable dealership, however I would’ve been better off buying a car from anywhere else besides this place. I was sold an Audi Q7 by Josh Adams with the assumption that the car was in good conditions and they assured that they check their cars before putting them on the lot so there’s no issues in the future. Bought the car on a Monday just to be back at their lot on Wednesday because the car was already asking for oil. They topped it off and said it’s fine just needed some oil and everything should be fine. 3 days later the cars asking for oil again so I make an appointment to get the car checked by Audi. They come back with their results that show the car’s engine is close to a catastrophic failure. After having proof of their findings I go back to Toyota where Josh Adams takes the car to their service department to have it checked. They assure me there’s nothing wrong with it and that their techs got on Reddit and read that it’s a common issue. Didn’t think “professionals” needed to check Reddit to determine if my car was good or not. I expressed to them how I wanted to get the engine or pistons replaced before my 1month warranty was up. The sales manager which never wanted to give me his name said they wouldn’t be doing anything because their so called techs didn’t find anything. Went on to put the blame on me for not purchasing an extended warranty that cost as much as I was buying the car for? Kept on repeating that if I wanted it fixed to take it up with Audi.why would I go to Audi if FRED ANDERSON sold me the car??? We purchased the car in may. Here we are 3 months later and the car is throwing all sorts of misfires, check engine codes that are all related to the problem. I had proof from Audi after their findings while my warranty was still in place yet they refused to do anything to it. I called August 12 to speak with the manager and got transferred to the same sales manager from the first time which again never gave me his name even after asking MULTIPLE TIMES. He went on and started blaming it on me for not doing my research on a car I bought!? Kept saying that they don’t work on Audis I should’ve bought something else and that no matter what I would not get anything fixed from them and to take it up with Audi. Again I bought the car from FRED ANDERSON TOYOTA NOT AUDI. Following day August 13 Ian Jones calls just to tell me the same exact thing to why I didn’t buy an extended warranty to take it up with Audi. I would rather walk then buy a car from this place ever again. What a disappointment to think this was a reputable dealership. Pictures are below of the proof from Audi where they found the problems and Toyota denied everything

We had absolutely horrible experience and will never go to this dealership again. They just want to screw you over.

The experience was horrible! Couldn't get anyone to respond to my request for an out the door final price? Patrick couldn't care less! I emailed the sales manager and he never responded either. Left voicemails & no one bothered to call back. I would have given them a zero, but that was not an option! Don't waste your time if you really need a vehicle - they're all too busy to be bothered by serious customers!!!

If I could have given zero stars I would have!! This service department is by far the rudest, uneducated and unprofessional service department I have ever seen. Not only did they not put oil back in my parents' vehicle which left them stranded on the side of the road, but they will not take responsibility for what they done. The vehicle clearly had NO OIL in it, even though it had just left the dealership parking lot after having an OIL change... so next time you go to have your oil changed at this shady place I would check your car BEFORE pulling off the lot...

Service department does not do what they say they did especially if you have toyota care. They do the minimum they can get by with.