Fred Anderson Toyota of Asheville

Fred Anderson Toyota totally screwed my grand daughter over on a 2018 Nissan rouge she bought from them. First they charged over $200 to tell her that the spark plugs needed to be changed and it would be $370 for replacement of 4 spark plugs. Now her all wheel drive shows it is on all the time and it is burning oil with only 86,000 miles. This is absolute xx and if I have to drive from Western TN to handle this, there is going to be xxxx TO PAY!! This would never have happened when this dealership was owned by Jim Barkley. I assure you I will go to the the Attorney General in Raleigh with this cheating disreputable car dealership.

Truly shocking level of apathy, deception, and incompetence. They told me my transferred plates would be registered after a couple of days. Months later when I went to the DMV to correct their paperwork mistakes, I was told I had been driving illegally with unregistered plates. They took months to file for my title, blamed it on my DMV and tried to sneak the late charges onto my bill. They put the incorrect bank for the lien so it was sent to a bank I had no auto loan with and 8 months after the purchase I still have no news or updates about where my title is. They made no effort to correct their mistake during this time.

Buyer be ware. Purchasing a certified vehicle you pay more (sales pitch) not so. Crooks!

I’m blown away! Kindness, compassion, respect! These are words you don’t normally associate with car salesmen. Chris A. Was a God send. The service department gave me rough news about my old clunker and I never thought could get a new car with my credit. Between Chris and Nick I literally cried tears of gratitude in the office. In addition to all of this, my 2 year old was running around terrorizing the office and EVERYONE was so wonderful to both of us. I just can’t believe how wonder the people at this location are. I have been to many Toyota dealerships but this by far was the best experience and customer service I’ve ever had. Don’t go anywhere else. You’ll be missing out.

Made an appointment at the service department. Arrived at the appointment time, 10:30 am and the car was promptly taken in. At 1:30 pm, we asked the service advisor how much longer it might be. They had just started checking the car. We finally found out about an hour later what they recommended. They found a few legitimate issues (none of which were related to what we brought it in for...but they were still things that needed to be done). They also recommended new tires, which they do EVERY TIME, no matter what. Even when we have come in with tires less than a year old and barely worn, they tell us we need new ones. We declined that service. This dealership does not have a shuttle service anymore. Instead they hire Uber drivers to take customers places nearby while their vehicles are being worked on. So after waiting half the day for a diagnosis on the car, you go stand outside and wait on a random Uber driver to pick you up. The service advisor said they would text us an Uber link we could use to request a pick up when we got ready to return. Never got it. So when we got the text our vehicle was ready, we had to call the dealership. They requested an Uber ride for us to return. After another 20 minute wait, the Uber arrived. The driver, different from the first one, smelled like marijuana, and most likely had been smoking some before he picked us up. So this is how dealerships provide service now? Forcing their customers to ride with random marijuana smoking Uber drivers instead of doing a dedicated shuttle service driven by an employee? Not good Fred Anderson. Finally got our vehicle back at almost 5:00 pm. So they are pretty slow, which is true of a lot of dealership service centers. But they are also terrible at communication here! Absolutely terrible. They have a system which supposedly you can look at a link they text you and it will tell you the status of your vehicle. Ours stayed on "welcome" all morning, finally moved down to "preparing estimate" about 30 minutes after we had already been given the estimate, and never actually got past that, even after the work was done. You either sit and wonder what's going on for hours, or chase your service advisor down (if you can find him) to get updates. You receive a text when you arrive that says "text is our preferred method of communication" but if you happen to text a question to that number, you may get an answer 30 minutes later, or possibly never. I have no idea who even receives those texts. I don't think it's actually your service advisor, because I have texted the number on a previous visit with a question, and when I spoke to the advisor they didn't know anything about it. I would not advise buying a car here (We bought our car from Jim Barkley, the previous owner...have no plans to buy from Fred Anderson.) And if you bring a car here for service...expect to spend a full day sitting around the waiting room or riding around in an Uber with whatever random pot-smoking driver you happen to get.

Chris J did an excellent job in finding us the car we wanted in a good timeframe. After the sale he did a wonderful job explaining features. Bo in finance was very good and did not try to oversell...a pleasure to work with. The entire experience at Fred Anderson Toyota Asheville was very agreeable.

Chris J did an excellent job in finding us the car we wanted in a good timeframe. After the sale he did a wonderful job explaining features. Bo in finance was very good and did not try to oversell...a pleasure to work with. The entire experience at Fred Anderson Toyota Asheville was very agreeable.

Less than ideal first service experience on a new vehicle. I came in for my 5,000-mile maintenance and was unfortunately assigned to a technically uneducated and unhelpful service advisor. The advisor was unaware of the items required to be inspected and maintained according to the manufacturer's specifications for my specific make and model. He attempted to charge me for items that are supposed to be covered by the dealership's complimentary 5,000-mile service. After some back-and-forth and showing him official Toyota maintenance service logs, he realized he was wrong. To make matters worse, after picking up the vehicle and inspecting it on their lot, I found a nail in one of the tires. When I pointed this out to the service advisor, I was confronted with more unprofessionalism and a lack of kindness from the service department and the manager. I wish I didn't have to write this negative review, but I am very disappointed by my experience with the service department. This first experience with them has left me with a desire to never bring my vehicle to this location again. I'd like to add that the sales and financing department, while I was buying the vehicle, were outstanding.

Didn't have much of a conversation when I received photos of the car and it had a large dent with scratches on right rear passenger side at back and several scratches on the bumper and I wasn't interested in driving several hundred miles to see it knowing thins.

I gave it 2 stars b/c sales was good, but the service dept definitely is NOT. Won't buy my next Toyota from Anderson. Sorry. Not sorry.