Jim Hudson Buick GMC Cadillac

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Reviews

4.8
(360 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Impeccable Service!

My car was serviced at Jim Hudson Cadillac on December 13, 2021. Mr. Tyrone Goodwin was my Service Technician and was indeed very knowledgeable about my vehicle. He informed me periodically during the visit of the status of my vehicle. He was extremely professional, consequently, I felt valued as a customer.

Dealer response

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. - The Jim Hudson Buick GMC Cadillac Team

2.0

Poor Customer Service

It took 3 days for an Oil change, Rotate/balance tires, and diagnostic test. No communication from the technician at all I had to call him Flynn. Poor customer Service

Dealer response

Rosa, thank you for sharing your experience with us. Here at Jim Hudson Buick GMC Cadillac, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. - The Jim Hudson Buick GMC Cadillac Team

1.0

Customer service

Horrible customer service, period. Left 5 messages for service manager and one for general manager. Not until I left a message with the owner of the dealership did I get a return call.

Dealer response

Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (803) 783-0110 when you can so we can address this situation directly. Thank you and have a great day.

1.3

New car repair issues.

Bad customer service. Bought a new car . The front light stopped working. Called to get it fixed and was treated rudely. They wouldn't let me speak to the owner.

Dealer response

Ms. Janice, We are so sorry you have had a negative experience with our dealership! Our top priority is always Customer Satisfaction and we are disappointed we did not meet expectations. Please reach out to us so that we can assist you! Our Service Manager, Nick Johnson, can be reached at njohnson@jimhudson.com or at 803-783-0110

1.0

Customer service

Terrible customer service by staff Nicole. She was very rude and didn't listen to what I was saying pertaining to the service that I was trying to schedule.

Dealer response

Thank you so much for bring this to our attention. We take our Customer Service very seriously and knowing where we need improvement is important to us. Please come see us again!

5.0

oil change

Outstanding dealership and service department. All employees are friendly and attentive to customer needs.

5.0

Saved my elderly parents on a road trip!!

My 85 yr old parents' GMC broke down on their way from NC to Miami. Service advisor Frank took complete responsibility and got them back safely. The customer service was beyond any I've ever seen. My parents felt comfortable and safe in their establishment and were treated with kindness and respect. Wishing this buisiness many years of success!

5.0

Great service.

The repair to my tire took less time that I thought. Everyone is helpful.

5.0

Best Service Available

Many thanks to Neil M. for expediting the problem with my 2010 SRX. A recently purchased battery replacement was found to have a defective cell. The Tech immediately discovered the problem and another new battery was installed. Problem solved! My vehicle was then washed and returned to me in short order. Jim Hudson Automotive continues to provide quality service to their customers! Thank you!

5.0

Great overall experience

Thank you so much for helping me purchase my ATS Cadillac. You went above the call of duty and went to New York to purchase the one I wanted. Thanks to Mark Black for his professional assistance, and for enlightening me on "how to use" all of the extras and differences from the CTS I traded. Thanks again for your excellent customer assistance.

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