Reviews
The service was satisfactory.
The service was satisfactory. The employee that served me was very kind, friendly, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lillian, thank you for stopping by to support Jim Hudson Lexus of Columbia with your 5-star review! Come by anytime!
Shaun is alway accommodating and shows genuine concern
Shaun is alway accommodating and shows genuine concern for my Lexus and me. Jim Hudson is fortunate to have Shaun as an employee. I keep coming back for the excellent service and Shaun’s excellent knowledge of my car. I apologize for waiting so long to respond. It just slipped my mind. My life has been crazy lately. I will always give Shaun the highest marks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Deborah, we are so happy to hear that Shaun always delivers 5-star service during your visits to Jim Hudson Lexus of Columbia! Thank you for your loyal business!
Christian was professional, courteous and patient.
Christian was professional, courteous and patient. He answered all of my questions and made me feel at ease throughout the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Christian and the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back again down the road!
The Best
Jim Hudson Lexus is how all dealerships should be. The staff are courteous , knowledgeable and helpful. Their facility is spotless and their waiting area is stocked with snacks and drinks and comfortable work areas.My service consultant Melvin Alston has provided guidance and care for my 2000 LS 400 as though it was his own vehicle.I own other vehicles but no other dealership reaches the level of the Jim Hudson dealership team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony, thank you for sharing your great review of Melvin and the team! We appreciate your business and we hope to see you again at Jim Hudson Lexus of Columbia. Drive safely!
This was my worst experience with Lexus.
This was my worst experience with Lexus. We own(ed) 4 Lexus’s in the pas 30 yes. He refused to take my appointment services.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are committed to providing our customers with top-notch service and it's upsetting to hear that this didn't come through during your experience. I'm going to share this review with my team, but I would also like to learn the details about your visit. Would you please give me a call? Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500
I have been trying to phone you twice w/n week. I haven’t got a response from you yet. My phone # is (248) 835-6323.
Great experience
Great customer service with Daniel. Lexus service gives you peace of mind and they serve your car needs quickly and efficiently. They also provide customers with a video of their vehicle at the completion.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear that Daniel and the team gave you a great experience! Thank you for choosing Jim Hudson Lexus of Columbia and for sharing a review. See you next time!
Mr. Christian Jackson and the Jim Hudson Lexus team are
Mr. Christian Jackson and the Jim Hudson Lexus team are amazing. Christian was welcoming and very courteous throughout my entire process of purchasing my car. Christian answered all questions, responded back to my text messages within minutes, and displayed his professionalism at all times. He even took time out to converse with my teenage daughter who was there with me. The whole process was seamless and didn’t take long at all. I drove off the lot with a beautiful Lexus and was smiling the whole way home. Thank you Christian and Jim Hudson Lexus for your courtesy and commitment to your customers! Job well done! Signed: One Happy Customer, Kim Jones
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful we had what you were looking for! Thanks so much for taking a moment to let others know what being a guest with Jim Hudson Lexus of Columbia is like. We will certainly let Christian and the rest of the team involved know you appreciated all of the help. Thanks so much for taking the time to give us a shoutout. Enjoy your new ride!
I had some unusual requirements for a new sedan.
I had some unusual requirements for a new sedan. That meant lots of tough questions. Kyle either knew the answers or quickly researched my questions. He communicated in accordance with my preferences. The whole shopping and buying process was Very Smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
Thanks for supporting Jim Hudson Lexus of Columbia with your review! We're delighted Kyle delivered timely professionalism that accommodated your needs. Drive safe, and enjoy your new ride!
Terry Capers was the best he was very helpful and got
Terry Capers was the best he was very helpful and got what I needed in a reasonable time and did whatever I asked him to with no hesitation to make sure my experience with Jim Hudson was the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for supporting Jim Hudson Lexus of Columbia with such glowing praise! We're overjoyed Terry went the extra mile to ensure your experience was a success. Drive safe, and we'll see you next time!
I have been buying or referring folks to Terry Capers for
I have been buying or referring folks to Terry Capers for over 10 years now for 1 reason....I HATE the traditional car buying experience! However, T Capers has always made it SMOOTH &, EASY! No pressure, knowledgeable, responsive, professional , fair! What else could you ask for and Jim Hudson and there reputation for great service makes it a complete simple buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review. We're glad the team was professional, knowledgeable, and responsive! We appreciate your business here at Jim Hudson Lexus of Columbia, see you again next time!