Reviews
Write a reviewGreat experience
I had a great experience with Jerry and Eric. They got me into my vehicle fast and were friendly and professional the whole time. My chosen vehicle was sold in different store, but Jerry found even better one for me and help me all the way. Eric got me financing with Mercedes with great terms. Thank you all at this store.
Great experience
I had a great experience with Jerry and Eric. They got me into my vehicle fast and were friendly and professional the whole time. My chosen vehicle was sold in different store, but Jerry found even better one for me and help me all the way. Eric got me financing with Mercedes with great terms. Thank you all at this store.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Danny! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thank you for your continue service
Larry and I have been with Mercedes Benz of Orlando since 2006. Marcus has always given us the most professsional and courteous service on all our Mercedes thourghout the years. We continue to purchase through the Orlando dealership because of his great service. Oh and I love my new convertible.
Thank you for your continue service
Larry and I have been with Mercedes Benz of Orlando since 2006. Marcus has always given us the most professsional and courteous service on all our Mercedes thourghout the years. We continue to purchase through the Orlando dealership because of his great service. Oh and I love my new convertible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sally, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
New car purchase
All people I met were very nice and friendly. The purchasing process was very smooth
New car purchase
All people I met were very nice and friendly. The purchasing process was very smooth
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake Service
I went in to get tire pressure adjusted-- I knew I had to get brakes replaced at next service- but I didn't expect my parking brake warning light to come on. It was Sat AM and I didn't have an appt but the Service manager told me he'd get it looked at anyway. My regular service tech was off, and Frank took care of everything and had the car ready when he said it would be.
Brake Service
I went in to get tire pressure adjusted-- I knew I had to get brakes replaced at next service- but I didn't expect my parking brake warning light to come on. It was Sat AM and I didn't have an appt but the Service manager told me he'd get it looked at anyway. My regular service tech was off, and Frank took care of everything and had the car ready when he said it would be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robert, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Philip J DeVita
Rafael is the best and always gets it done. The shop is great and I love the video correspondence concerning repairs.
Philip J DeVita
Rafael is the best and always gets it done. The shop is great and I love the video correspondence concerning repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Philip, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
This place is a joke
******Stay away from this dealership****** My wife and I have been buying his and her cars every for to five years for the last 30 years we have been together. Mercedes-Benz of Orlando is hands down the worst dealership we have ever dealt with. Their employees do no list to their customers. Reza Kharazi There is so much to say about this salesman. He doesn't care what care you are looking for (Auto Nation). He only pushes cars that are on their lot. If you want a car from another location. He will stall and play stupid. So when the car you want gets sold out from underneath you. He will bring up again the cars on his lot. My wife and I went to the dealership the last weekend of July. I wanted a Ford Mustang convertible. I found one that was in Miami. We started doing the finance paperwork and he said that we will get with his manager to get it delivered. The next day he tells me it hasn't been setup for shipping yet because, they still need to verify the financing. I said you told me I was approved for the car so, why hasn't the car setup for delivery? This is when he started to play stupid and began to say that the paperwork we did was just to get my information in their system. Then another days goes by and he calls me and says the car was sold. Then be brings up cars on his lot. This happen 3 times with me until I was able to get a Dodge Challenger delivered. The same situation happened with my wife 5 different times over 4 week period. We finally got a car but that was only because I went to one of the managers named Ian. He truly helped.
This place is a joke
******Stay away from this dealership****** My wife and I have been buying his and her cars every for to five years for the last 30 years we have been together. Mercedes-Benz of Orlando is hands down the worst dealership we have ever dealt with. Their employees do no list to their customers. Reza Kharazi There is so much to say about this salesman. He doesn't care what care you are looking for (Auto Nation). He only pushes cars that are on their lot. If you want a car from another location. He will stall and play stupid. So when the car you want gets sold out from underneath you. He will bring up again the cars on his lot. My wife and I went to the dealership the last weekend of July. I wanted a Ford Mustang convertible. I found one that was in Miami. We started doing the finance paperwork and he said that we will get with his manager to get it delivered. The next day he tells me it hasn't been setup for shipping yet because, they still need to verify the financing. I said you told me I was approved for the car so, why hasn't the car setup for delivery? This is when he started to play stupid and began to say that the paperwork we did was just to get my information in their system. Then another days goes by and he calls me and says the car was sold. Then be brings up cars on his lot. This happen 3 times with me until I was able to get a Dodge Challenger delivered. The same situation happened with my wife 5 different times over 4 week period. We finally got a car but that was only because I went to one of the managers named Ian. He truly helped.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Loki, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (407) 680-0784. We would appreciate the chance to turn your experience around.
Mercedes Benz Review
The nicest people work at this dealership! My son had limited funds to spend but knew what he wanted. They were so helpful and the buying process was quick and easy.
Mercedes Benz Review
The nicest people work at this dealership! My son had limited funds to spend but knew what he wanted. They were so helpful and the buying process was quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Denise, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
MB Orlando - Horacio
Dealing with Horacio was the best experience. EVER. Highly recommend!
MB Orlando - Horacio
Dealing with Horacio was the best experience. EVER. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we appreciate you taking the time to leave us a response. We appreciate your recommendation of Mercedes-Benz of Orlando and we hope to be of service again in the future.
Mercedes Benz of Orlando
I have been looking for a GLC 300 COUPE for awhile. When I saw what I wanted online, I made an appointment for the next morning. Purchased the car that day and I am loving it.
Mercedes Benz of Orlando
I have been looking for a GLC 300 COUPE for awhile. When I saw what I wanted online, I made an appointment for the next morning. Purchased the car that day and I am loving it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Emergency tire change
I noticed that my tires were not safe anymore, went to dealership and Alberto went to the extra mile that I got 4 new tires within 4 hours with alignment and car wash. Excellent service, thank you very much.
Emergency tire change
I noticed that my tires were not safe anymore, went to dealership and Alberto went to the extra mile that I got 4 new tires within 4 hours with alignment and car wash. Excellent service, thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Manfred, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Feel free to stop by if you ever need any more help.