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Union Park Buick GMC Review I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier. The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers. Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call. This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered. Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions.

I sent them an inquiry and they never bothered reaching out to me. Their loss. I guess they don’t want to sell me a vehicle.

Went in to look at a 10 yr old used car. Started working with Andrea and it was great. I some how then ended up working with Tom who was a stereo-typical used car salesman. Told me the damage under the front bumper was "normal wear and tear." Which it was clearly from an impact. Worse part was they were secretive about the TPM system on the car. It was an issue and they knew it and didn't disclose it. Had they not been so shady about it I would've likely purchased the car. Thank God he gave me the wisdom not to. I dodged a bullet there.

My initial account with the service rep Shaun Bradford was great. At this point I’m hoping for the best in communication, completion and price.

Lied bait and switch for a sale. Deceptive liars. Don't use..crappy car. Liars

BMW X1 purchased in 2019 at Union Park Delaware- Pretty sure I got a lemon! The Left side mirror keeps dropping, they say it should not do that, I said I know. STILL DOES NOT WORK, they do not know how to repair it. The car looses memory all the time, and now after 26K miles it needs new rotors, brakes and 2 new tires. They supplied maintenance for 4 years (Yes, I paid for the extra years service), looking at all my reports they never did a tire rotation!!! I never even new to ask.....but why should I!!!

Union Park Honda in Wilmington Delaware rotated the tires on my 2011 Honda Element on March 31, 2023, and neglected to sufficiently tighten the lug nuts on my front driver side tire. Four months later the front driver side of the car was making thudding sounds, the steering wheel was vibrating, and making rubbing and creaking noises. On August 9, 2023 I cautiously pulled the car into a Meineke for repairs. The lug nuts on the front driver side tire were easily removed by hand. With loose lug nuts, the steering and suspension was under extra pressure for every mile I drove. Eventually, to no surprise, the axel boot broke, greatly destabilizing the suspension and steering of the car and allowing dirt and debris to enter every part of the tire. The front driver side brakes were hardly functional covered in grease, dirt, and debris. So, not only was the stability of the suspension and steering compromised in the front driver side, the front driver brakes were as well, not to mention the tire could have fallen off. Thankfully their mistake did not cost me a car accident; I am probably lucky to get away with $1000 in repairs to make the car safe again. It gets worse. In May of 2022 I took my Element to Union Park Honda in Wilmington Delaware because the front of my car was vibrating back and forth at higher speeds. After calling me and saying that they could find nothing wrong, someone decided to drive it. Then they called me back and let me know that my CV Axel was broken, saying that it should have been replaced 20k miles ago. This means that every time they changed my oil with a Maintenance Minder B for the last 55k miles, they did not check the CV joints.

Really great new BMW purchase experience with Union Park BMW. Got a great price and Mark and David went above and beyond in taking care of me. No surprises whatsoever.

Amazing staff and a great deal. Even with today's market, they will give you the best price. Could not have asked for a better experience.

Mgr & Salesman excellent to deal with extremely helpful and all aspects about explaining the car