Reviews
I made appointment to bring my 2024 Dodge Ram well, rig?
I made appointment to bring my 2024 Dodge Ram well, rig? When i got there they would not even look at the codes. They said it's to heavy and only had 2 lifts that could lift it. I asked if they would read the code that was debating the engine speed. They would not even pretent to help me. I knew it was related to the DPF system . I ended up taking to Impact diesel for a forced regen and clear the codes. I will never go back to ken garff . There is better customer service elswhere!
I made appointment to bring my 2024 Dodge Ram well, rig?
I made appointment to bring my 2024 Dodge Ram well, rig? When i got there they would not even look at the codes. They said it's to heavy and only had 2 lifts that could lift it. I asked if they would read the code that was debating the engine speed. They would not even pretent to help me. I knew it was related to the DPF system . I ended up taking to Impact diesel for a forced regen and clear the codes. I will never go back to ken garff . There is better customer service elswhere!
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Chad Rigby, General Manager chadr@kengarff.com
Sorry i will be using other vendors going forward. The 2 men wouldnt even pull a code on the unit. No accomidating what So ever! Not impressed with your employees.
Fraud and lemon laws.
Fraud and lemon laws. Watch when they say one thing and 1 contract instead 4 contracts. Tried for 2 years now. Getting no where
Fraud and lemon laws.
Fraud and lemon laws. Watch when they say one thing and 1 contract instead 4 contracts. Tried for 2 years now. Getting no where
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Chad Rigby, General Manager chadr@kengarff.com
Service was excellent.
Service was excellent. Lucas took good care of me. Lucas was knowledgeable and efficient. It only took 15 minutes for them to take my car, put it on the lift and Kirk the mechanic sent a video of the problem. I was impressed!
Service was excellent.
Service was excellent. Lucas took good care of me. Lucas was knowledgeable and efficient. It only took 15 minutes for them to take my car, put it on the lift and Kirk the mechanic sent a video of the problem. I was impressed!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
100% satisfied
Clean, friendly, responsive respectful My salesman was
Clean, friendly, responsive respectful My salesman was a true gentleman, customer service friendly and excellent listening skills
Clean, friendly, responsive respectful My salesman was
Clean, friendly, responsive respectful My salesman was a true gentleman, customer service friendly and excellent listening skills
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My battery died and I was due for an oil change & tire
My battery died and I was due for an oil change & tire rotation - both were completed in a couple of hours. Everyone was great to work with and they kept me updated on how things were going.
My battery died and I was due for an oil change & tire
My battery died and I was due for an oil change & tire rotation - both were completed in a couple of hours. Everyone was great to work with and they kept me updated on how things were going.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went in for a quick service.
Went in for a quick service. Was in and out fast. Super friendly staff. Will return for future service on my Ram.
Went in for a quick service.
Went in for a quick service. Was in and out fast. Super friendly staff. Will return for future service on my Ram.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Antonio, you and your team did a first-rate job of
Antonio, you and your team did a first-rate job of getting my RAM 3500 set up for the tune up and recall item. Thanks so much for the help.
Antonio, you and your team did a first-rate job of
Antonio, you and your team did a first-rate job of getting my RAM 3500 set up for the tune up and recall item. Thanks so much for the help.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was great to work with on my Jeep Wrangler
Everyone was great to work with on my Jeep Wrangler purchase. The payment was extremely reasonable
Everyone was great to work with on my Jeep Wrangler
Everyone was great to work with on my Jeep Wrangler purchase. The payment was extremely reasonable
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very lacking in follow up, communication, explanation,
Very lacking in follow up, communication, explanation, scheduling. Very disorganized, various departments did not appear to have any idea what their functions and responsibilities were. Total frustration!!!
Very lacking in follow up, communication, explanation,
Very lacking in follow up, communication, explanation, scheduling. Very disorganized, various departments did not appear to have any idea what their functions and responsibilities were. Total frustration!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Chad Rigby, General Manager chadr@kengarff.com
You are more than welcome to reach out to me @ jeffreymarkjones4@gmail.com so I can provide clarity and detail as to why our service experience was so horrifically bad!!!!!
Had a good experience.
Had a good experience. They serviced my jeep promptly. They did a thorough job. Will return
Had a good experience.
Had a good experience. They serviced my jeep promptly. They did a thorough job. Will return
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair