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Rick Hendrick BMW Charleston

4.9
(1,493 reviews)
Visit Rick Hendrick BMW Charleston
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2024 state dealer award View 8 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (833) 241-5499 (833) 241-5499
Used (833) 241-4185 (833) 241-4185
Service (833) 241-5317 (833) 241-5317

Inventory

See all 224 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Experience our passion and excellence. We have the car you want at the price you want to pay. We'll treat you the way you deserve to be treated. Our number one priority is to have satisfied repeat customers for life. Come in and see how we can make you a member of our family. Please visit us on the web at www.HendrickImports.com
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Service center

Phone number (833) 241-5317

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–3:00pm
Sunday
Closed

Reviews

4.9
(1,493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Dustin Johnson was great to work with.

Dustin Johnson was great to work with. He is very professional, and kept me informed as the work was done to my car.

5.0

Dustin Johnson was great to work with.

Dustin Johnson was great to work with. He is very professional, and kept me informed as the work was done to my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Excellent and professional service.

Excellent and professional service. The service team kept inform throughout the whole process and able to get all the work done in a day. Thanks

5.0

Excellent and professional service.

Excellent and professional service. The service team kept inform throughout the whole process and able to get all the work done in a day. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Sales person was great.

Sales person was great. Packing the nitrogen in tires, and window tint i did mot want, etc into the dealer pre install for simply more profit is not ok. Facility is nice, the genius team extremely helpful as the owners manual is large, but nothing to help with quick settings or infotainment detail. Again genius is good and will head back with more questions. The cat is packed with technology for sure but some if it is ponderingly complicated at first. Nice car though.

4.0

Sales person was great.

Sales person was great. Packing the nitrogen in tires, and window tint i did mot want, etc into the dealer pre install for simply more profit is not ok. Facility is nice, the genius team extremely helpful as the owners manual is large, but nothing to help with quick settings or infotainment detail. Again genius is good and will head back with more questions. The cat is packed with technology for sure but some if it is ponderingly complicated at first. Nice car though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Taron was Awesome!

Taron was Awesome! Everything was well taken care of without courteous service. Will definitely come back again.

5.0

Taron was Awesome!

Taron was Awesome! Everything was well taken care of without courteous service. Will definitely come back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Fast service.

Fast service. Friendly service associate. Good pricing. Will return for service and when I need a new vehicle.

5.0

Fast service.

Fast service. Friendly service associate. Good pricing. Will return for service and when I need a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Hendrick BMW is very reliable.

Hendrick BMW is very reliable. My X5 purchase with James Kerr was seamless and efficient. His diligent search for the exact car I wanted was successful. I highly recommend him.

5.0

Hendrick BMW is very reliable.

Hendrick BMW is very reliable. My X5 purchase with James Kerr was seamless and efficient. His diligent search for the exact car I wanted was successful. I highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Jerry Pannell provided excellent service!

Jerry Pannell provided excellent service! Blessing! Extremely helpful and professional! Knowledgeable, easy to work with.

5.0

Jerry Pannell provided excellent service!

Jerry Pannell provided excellent service! Blessing! Extremely helpful and professional! Knowledgeable, easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Crawfordpaw, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!

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5.0

Excellent sales and service programs at the dealership.

Excellent sales and service programs at the dealership. It is a very easy experience to use Rick Hendrick BMW Charleston.

5.0

Excellent sales and service programs at the dealership.

Excellent sales and service programs at the dealership. It is a very easy experience to use Rick Hendrick BMW Charleston.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jamie K, we are so happy to read such a great review about Rick Hendrick BMW! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

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5.0

Thanks, was the for Warranty work.

Thanks, was the for Warranty work. Why can’t I get this review out of RED TO SEND review???

5.0

Thanks, was the for Warranty work.

Thanks, was the for Warranty work. Why can’t I get this review out of RED TO SEND review???

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Smsew, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

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5.0

Prompt service and responsive customer care.

Prompt service and responsive customer care. Dustin Johnson is always available and courteous. Highly recommended.

5.0

Prompt service and responsive customer care.

Prompt service and responsive customer care. Dustin Johnson is always available and courteous. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mikemagsig, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW! Thank you so much for your feedback! We hope you have a great day!

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