Dealer on Cars.com since June 2010
Currently in stock!
Okay so this is my first review ever for a car dealer...and let me explain why. Very rarely does a car deal go down pleasantly from the moment you wal...k in to the car site to the moment you drive off with you car. At Luxury Car Outlet I got just that. I was extremely skeptical entering into this used car dealership as I had never purchased a used car before. I always went straight to the Main dealer and always bought a car new. Most of my friends had purchased their cars used such as BMWs, Audis, Benz, etc. Thought I would give it a try as this place was very near my house. I was greeted by Brandon (salesman) as soon as my dad and I had entered the site. He was extremely welcoming and offered us water/juice right away. I had already done some research on the car I wanted; AUDI A5. He got the car ready to go right away for us and I was able to test drive it immediately. Unlike other dealers who want to give you a whole monologue about the car and what not when all you want to do is drive it first! Brandon was down to earth and made it seem extremely comfortable rather than formal. He gave me positives and negatives of the car. The thing is that the cars their go through such vigorous inspection by the company which made me more confident in my purchase. After a couple visits I came in and got the car at a fair deal and was extremely pleased! I dealt with Paul in the finance department and he was just like brandon; down to earth and personal. They both made you feel like your joining a family when you purchase from them. They both shared their personal contact numbers and references for anything I would want done with my car (which i got the next day/Tints). Also, all the small scuffs around the car were detailed and cleaned by their main man before I got my car. To RECAP: I was scared for my first used car purchase BUTTT after meeting Brandon and Paul everything felt a lot better and I was extremely comfortable in buying from them. Its been just a few days and I haven't been happier with my Audi A5 purchase. Definitely will be seeing them for future car purchases soon!
They were horrible, i had an appointment to see a vehicle, they flooded me with reminders, and i drove 45 minutes to the appointment for them to tell ...me the car is away being inspected but they could show me another. I went with a check in hand ready to purchase, but i wouldnt spend a dime there ever..customer service sucks.
If you ever thought you could NEVER own that dream car you've always watched other people drive.....think again. I've wanted a BMW for EVER! I went on... line....sourced out the model and color I wanted along with carfax and wound up at a lot in Lombard. I'm glad I did. I got a BMW that I've owned a month now and absolutely LOVE. I checked into this car and it was a 1 owner with low miles at a very fair price. The car needed a couple little things that I pointed out to BRANDON the salesman who is absolutely awesome...and he promised to take care of the things so I bought the car based on his promise and he fixed the the issues as promised....he is a real stand up guy....Paul the finance guy is great as well....I came in with financing lined up already but I'm sure Paul could work miracles for you if need be....CALL BRANDON NOW AND TELL HIM SCOTT SENT YOU!!! LOL
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