Excellent service will buy my next vehicle here. Professional atmosphere nice people.
Hi Tom, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Easy, quick and professional!! Mel is great
I went in with a vehicle to trade and wanted a new Bronco Sport. I told them exactly what I wanted for my vehicle (gave me a grand more). And this is my 19th new car purchased so I understand the whole trade-in scenario game. Not played here, I would recommend highly. FYI I love the Bronco
Michael, thank you so much for your review! We are so happy to hear of your great experience. As a family owned business, we treat all customers like family to ensure everyone has an enjoyable and most of all, EASY experience!
Parts (Andy) saved the day.
FIVE stars for Andy in Parts...Tony too. One star for Service. Which is sad as they have been great over the years. I got the the run around for weeks from a service advisor (I am being nice by not naming) about a transmission issue that should be fixed under the customer satisfaction program. He submitted a trouble ticket to Ford Corp. and waited. I disagreed as I had documentation that says that wasn't required. The service advisor said he would call me back multiple times. Each time, he missed his deadline and I would call the next day. He had some excuse including, "Well my parts guy hasn't gotten back to you." He is on the other side of the wall! So i decided to call the parts department directly. Andy was VERY helpful with my situation and said he didn't know why service would say that, for weeks mind you. So much, that he confirmed my transmission part was on backorder until 5/20. He saw that two other local-ish dealers had the part, which would be under the customer satisfaction program extended warranty. I called Mark at Friendly Ford in Hamilton NY and he said, "bring it down today and we will have you back on the road." Thank you, Mark. And thank you, Andy, for such a great job in helping a customer of 20 years.
Hello Robert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact John Muraca at firstname.lastname@example.org or (315) 736-3381 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Hi Robert, We are extremely sorry for this experience as this is not how we handle business. We have notified our General Manager and Service Manager to review with our team to go over communication processes.
Easy to do business , Great after the sale service
This is my second lease and it was easy to do business with. Sale staff professional and friendly and service staff is too.
Thank you so much for your kind words and loyalty, Robert! Please do not hesitate to reach out if you need anything!
Great experience at Steet-Ponte
Just purchased a new Ford F-150. Our salesman was professional and friendly and very easy to work with. He seemed to really enjoy his job and to be of help to buyers. We have purchased or leased from this dealership before and have always been satisfied.
Ronald, thank you for taking the time to leave us a review! As a family owned and operated business, we take pride in customer service. We are so happy to hear of your great experience with us!
Exemplary customer service. The concierge service is very convenient. The service provided from the service department and the driver for the concierge service were great.
Thank you so much, Arthur! As a family owned and operated business, we treat all customers like family to ensure an easy experience in all departments!
Service For NYS Inspection.
Appointment at 0800. Taken in right away... NYS Inspection and a good general checkup. Out at 0840. Fast service, I appreciate this, particularly as a senior during this China Virus foolishness. Thank you, S-P Ford!
We love to hear that, thank you for your feedback!!
2017 FORD TAURUS
I purchased my car from Steet Ponte Ford Lincoln and have been pleased with their service. i have done business with them since 2009 and they have been pleasant,efficient and helpful every time I have had my car serviced.
Thank you so much for your loyalty and kind words, Ann! We appreciate your review and look forward to seeing you in the future!
Mrs. Joanna Van Gorder
We were looking for a car, and found a Ford at Steet Porte, Utica, NY
Thanks for your review!
Fixing a 2019 Ford Edge
I can?t give enough praise for the service department at Steele-Ponte Ford. I was having trouble with my car not starting after driving it places. The original dealer that I purchased it from gave up trying to fix it. Ford Motor company let me take it to Steele-Ponte who graciously took it in and worked with Ford Motor Company to fix it! You can be sure the next time I purchase a car it will be from Steele-Ponte Ford! Their service department is top notch. Thank you, thank you!!
Thank you so much for your kind words, Cynthia! We appreciate your feedback. As a family owned and operated business, we treat all customers like family to ensure we can do everything we can to help them when it's needed! Please do not hesitate to reach out if you need anything in the future!