Big O Dodge Chrysler Jeep RAM

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
86 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 17, 2020

    The service department is incapable of fixing an ongoing coolant leak, and often has to do the same repair over again because it didn't get done correctly... the first time. They replaced the water pump in March 2019, then again in June 2019 They replaced the turbo bypass hose in July 2020, then again in August 2020 due to faulty installation. My truck has been to Big O Dodge a total of 7 times for this coolant problem, resulting in 33 days out of service. Now, my truck has been inoperable since 10/1/2020 due to a failed (warrantied) part that will not be available until at least December I'm currently at 48 days without my truck, and without a comparable loaner, for a vehicle that's still under an FCA extended warranty. Big O's response: "If you need the vehicle sooner, you will need to open a case with FCA" Seriously... why wouldn't you step up and open the case for me, and be the point of contact with FCA? After a couple of weeks into the downtime, I inquired about just trading the truck in and was told by a Big O salesman: "With it being a eco diesel nobody will want to touch it, esp a ram dealer. I would give carmax a swing to see what they will buy it for." IMO, when the sales guys turn away a repeat customer and tell him to go to another dealership, that speaks volumes.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 15, 2019

    Never again will I take my vehicle to this dealer for a repair. The service advisor was rude to me from the moment I pulled in. I left messages for management... to return my call and they never did. I have a following of over 35k on Instagram and Facebook and will be sure to let everyone know to not go to this dealership. One family member has already purchased a vehicle from a competitor because of my experience. So please beware!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • October 6, 2015

    As always BIG O Dodge dealership is the one to visit! As a customer, it is easy for us to buy a car and be please with the salesman; however, what sales... me is the SERVICE DEPT. How are you treated once you have bought the car/truck! I give this dealership an A. Joe has always taken care of me (A Wonderful Person); however, I had a different young man, Will (So Polite and also a Wonderful Person) was on top of his game! Lastly, the young man that drove me to work this morning, Thank you! He was so Sweet! Keep up the Good Work, Guys!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words! It is always good to hear feed back from our great customers. Thank you once again for your business and service.... Hope you have a great weekend and see you soon!

  • 5.0 out of 5
    September 20, 2018

    First time ever buying a brand new car!! I couldn't be more pleased with the salesman Hunter Smith!! He worked fast and good deal on my 2018 dodge journey!!... Go see Hunter if you want a great salesman

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 7, 2018

    They quote one price on the internet then once you arrive at the dealership the tell you that all discounts do not apply you. Then they tell you that... some of the upgrades were not added and they raise the internet price by a few thousand dollars. False advertising at its best. Then they get upset when you challenge them for a lower price.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 17, 2018

    Went to buy a car. Signed papers. Thought it was mine. Then a week later they asked for tax returns. I didn’t have any so I had to return the car. xxxxxxxx!!!!!!!!!!... xxxx them they are no good!!!!!!!!!!!!!!!!! Do not go there. I warned you!!!!!!!!!!!! Bad people!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don’t let someone take the car off the lot until the deal is DONE 100% Mabye they will learn... NOT!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!CROOKS!!!!! BIG TIME!!!!!!!! STAY AWAY!!!!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 2, 2018

    This is the worst Jeep dealership. I have tried on multiple occasions to schedule a service apt. for a recall and they are 3-4 weeks out. I will never... use them again. It has been the worst dealership I have ever had to deal with.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 23, 2018

    A coworker of mine had told me what a great experience she had at Big O dodge and this was the only reason I went there, she told me they were very kind... and patient and incredibly helpful to her when purchasing her vehicle a few years back. To me, having only purchased one other vehicle in my life, this was something that was important to me. My experience at the sales office was actually a decent experience, I felt as if my sales rep Andy was trying to help me as best he could. It was late in the day and he said he needed to check on a few things regarding a new Jeep Cherokee and would contact me tomorrow with final details, I clarified that he would be the one contacting me and he confirmed. I received a call the next day but only from a lady asking how my experience had gone, this was late in the afternoon, and when I asked for Andy they said it was his day off but he was in the office but in the restroom at the time. I asked to leave a message and the receptionist Jenna said she'd have him call me right back. I never received a call. I later emailed him saying I didn’t realize it was his day off and that I looked forward to hearing from him the next day. The next day rolls around and still haven't heard from anyone via email or phone call. I call back around noon and ask Jenna once again to speak with Andy and she puts me on hold 5 times without asking, and transfers me to the wrong voicemail twice. This time Andy was actually in the office but unreachable. I had to call back a third time and ask her to personally ensure he get my message. At this point I just wanted to know if I need to move forward with a different dealer, I understand not everyone is able to make a deal for every single customer but to blatantly ignore them isn’t right. I had also in the meantime sent another email, and left a message on the cell phone number on the business card he had given me. I never once heard back from anyone. To be honest with you, I don’t even know how to rate this “customer service “ because there simply wasn’t any. I was abandoned and totally mislead and after telling the person who had referred me to Big O Dodge,they were extremely embarrassed and disappointed. I hope no other customer has to ever feel this way when trying to purchase a vehicle.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2018

    am an owner of a business that has a fleet of vehicles. Experience is one thing that I have had when it comes to shopping for vehicles. service and communication... has been outstanding and the costs proposed were very reasonable from the start.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kenny for leaving us this wonderful 5 star rating and review! It is customers and business men like you that keep us going! We thank you onc...e again for your business and honest review!!! Have a great weekend!

  • 5.0 out of 5
    December 3, 2017

    Visited several Dodge dealerships but felt at home here,so we bought a 2017 Dodge 1500 Laramie

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jimmy & Marlene Davis for taking the time to share your great experience with us. We greatly appreciate your honesty and your business and w...elcome you into the Big O Family!!!

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