Import Auto Sales

I bought a 2010 White Subaru Outback from them in 2013 w/60k miles fo 16k. I had an issue after the purchase. They fixed it. After they fixed it I had another car issue. They didn't fix it, but it was minor and under manufactor warranty. I just junked the car 6 months ago w/ 260k miles. Blown head gaskets.They even brought the car to my job to test drive. . Overall experience was good. They were nice & professional. Good memory.

I contacted them twice on two different vehicles and neither time did they respond. I would say they’re not reliable nor professional.

The place was hot no ac 50 flies flyin around also after my test drive instead talking in private or in office instead both guys decided it was ok to let every other customer in the sauna heat felt building know my business very unprofessional would never go back or recommend he told me he got me approved for 7 or 8k down payment if i had that type of money to put down i would b at a big professional clean dealership and its more like 0 stars for me

Gogi was nice, but Max was rude, short and dishonest. All of these vehicles have substantial damage - enough for the insurance companies to total them out and sell them for pennies on the dollar at auction. These guys scoop them up for cheap, do shoddy work to fix them up and sell them to unsuspecting buyers who then have to deal with title and insurance headaches. And they'll likely have mechanical issues soon. The transmission on the Forester that I drove was skipping and shifted rough. No good. Buyer beware.

I didn't end up buying a vehicle with this dealership. I initially emailed and they responded quickly. I set up my test drive and afterward I still wasn't ready to purchase. I called to ask a few questions and no one answered so I stopped by a few days later and they were happy to assist me and talk through everything. Ultimately I did apply to purchase and they ran my application for the loan and I was denied despite having a 734 credit score. I was not denied for the pre-approvals for any other service including at the dealership I did end up buying from. I am almost confident it's because of the salvage title on Import's cars. You may get a good deal but it may also come with additional challeges.

They are up front that ALL of their vehicles have had some sort of damage, and salvage titles. We found a nice car there and we were treated very well and answered all our questions. The deal was easy to make and we hope to have this vehicle for many years.

This is a company that takes salvage vehicles and gives them new life. I felt my car was reasonably priced and they did a great job of putting everything out in the open. Showed me the damage photos and the work they did to repair it. Ty did a great job of explaining this. I ended up buying the vehicle, trading in my other one and they were more than understanding in giving me time to get the title from my other vehicle. Buy the extended warrantee they offer. It's worth it.

Stopped to look for Subaru’s. Max was really nice and didn’t pressure us to buy. We stopped in, test drove a Forester and left. The vehicle wasn’t exactly what my wife wanted but the experience was easy and pressure free.

I bought a car here a couple months ago and they were very nice to me, AT FIRST. Took forever to get my title and tabs, they kept making bs excuses on why they haven’t received it. Talked to DMV and asked if they received any paper work regarding to the car but DMV said they have even recieved their “title transfer”. Over time as you keep asking the dealer questions about the issue and as you keep coming back for THEIR ISSUE in not receiving the title, they become more rude

1.5 years later: Avoid Import Auto. In March 2018, I paid an additional fee on top of purchase price for a new timing belt. They sub'd job out, which was done incorrectly and negligently. Water Pump installed incorrectly per Toyota's manual, and leaked a couple weeks later. Also, radiator was damaged by the shop when fan was removed. Lastly, car, which is over 6 years old, has hail damage, which I did not notice when purchasing and covered in snow. No courtesy disclosure or notice on the hail damage. Neither Import Auto or the sub shop will stand behind their negligent work, only asking that I pay again for same job. Also, they have refused to respond to three written demand letters from the MN Atty General's Office. So avoid Import if you ever wish to resolve issues that may arise.