Toyota of Colchester

I've been going to this dealership/service center for decades. They have consistently served me very well. Professional, honest, knowledgable competent and personable (no matter who you deal with). I haven't bought a car there so can't comment on sales but I have had all the frequent services on my Toyota used 2013 car. Previously they serviced my then new 2008 Prius. They are always very willing to answer any questions/concerns I have and show me the work, if I request it. Very easy to get an appointment without delay and they offer a pickup/dropoff driver service, if needed. I highly recommend.

I never meet a honest person in my life at any dealership except john what a great man he is with honestly I purchased 3 cars in the last 2 years I am not going anywhere you guys are the best john ,izzy, Amanda, Matt all of you the whole team of colchester Toyota you guys are the best keep up the good work

From walking in the staff was very accommodating. There were many staff that made sure I was ok an if I needed anything. I felt at home and treated with respect. Ryan was very Transparent. When I got to the Business manager to do my paperwork the payment and the terms were as I was told. Deondre the Business manager was such a pleasure and very knowledgeable of his job and duties. Thank you guys for such a great experience

I was very specific in my needs/requirements and that I was not in a hurry to buy. I did NOT want hard credit check; they submitted a credit check with a higher price than discussed, got rejected because they overpriced the car, and then tried to sell me a new car at a monthly rate higher than my mortgage!!!! Then they continued to submit my info on other offers for the next month just to ruin my credit because I refused the deal!!!!!

If you’re looking for your next new or used vehicle, look no further than Toyota of Colchester ! Chris, John, Deon, and my sales rep Mike Cyr made the usually scary car buying experience comfortable, easy and pressure free. I love my 16 Corolla S Plus and couldn’t be happier with my experience with this dealership as a whole. I’m a customer for life ! “Like having a dealer in the family” is right !! Thank you Toyota of Colchester !

I will never forget the experience I had with the salespeople I dealt with years ago, I found the new car I wanted and was fortunate to be able to write a check for payment in full for the vehicle. Immediately the Manager was brought to me and haggled with me to instead finance my car . Their pressure on me was horrible until I won when I said my brother was a Lawyer specializing in illegal businesses! I got my car with my check as payment in full.

I let Gena know I was buying a vehicle within 24 hours. In stead of working a comparable or better price than I received at a different dealership, she did not believe what I told her and asked to see the written proposal. I was ready to take a ride in a Tacoma at this dealership because it is part of Girards. Lost my business.

I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.

Sales rep. Izzy Garcia & general sales manager Matt Martin made this the easiest and best buying experience I've ever had. Friendly & very personable.

I had the pleasure of working with Bryan Flowers to purchase my vehicle. He is knowledgeable about the cars. He is also extremely polite.