Toyota of Colchester

3.2 out of 5 3.2

Reviews

3.2 out of 5 3.2
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 14, 2019

    If you’re looking for your next new or used vehicle, look no further than Toyota of Colchester ! Chris, John, Deon, and my sales rep Mike Cyr made the... usually scary car buying experience comfortable, easy and pressure free. I love my 16 Corolla S Plus and couldn’t be happier with my experience with this dealership as a whole. I’m a customer for life ! “Like having a dealer in the family” is right !! Thank you Toyota of Colchester !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 13, 2019

    I will never forget the experience I had with the salespeople I dealt with years ago, I found the new car I wanted and was fortunate to be able to write... a check for payment in full for the vehicle. Immediately the Manager was brought to me and haggled with me to instead finance my car . Their pressure on me was horrible until I won when I said my brother was a Lawyer specializing in illegal businesses! I got my car with my check as payment in full.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • April 18, 2018

    Sales rep. Izzy Garcia & general sales manager Matt Martin made this the easiest and best buying experience I've ever had. Friendly & very personable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear.

  • 2.0 out of 5
    July 23, 2018

    I let Gena know I was buying a vehicle within 24 hours. In stead of working a comparable or better price than I received at a different dealership, she... did not believe what I told her and asked to see the written proposal. I was ready to take a ride in a Tacoma at this dealership because it is part of Girards. Lost my business.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry we could not meet the pricing at another store. There are a lot of factors that go into pricing, and we might have been to quick to judge.... We are working on a better process.

  • 1.0 out of 5
    July 15, 2018

    I would look elsewhere for repairs to your vehicle. If there is any issue whatsoever, they will not take ownership of their wrongdoing and accuse you of... setting them up. After taking my truck to get aligned it left in worse condition than it showed up. The tech, Advisors, or even the General Manager would not own up to their mistake and wouldn't do anything about it. Over an $80 alignment that didn't actually align my truck, nor a $100 axle. Discovering an issue after my truck was "aligned" I brought it up with my service advisor and he was very quick to blame me for the issue, lying about the tech utilizing heat to free a tie rod during the alignment, I can only imagine wasn't paying attention and melted my axle boot which was directly behind the tie rod. After I noticed fresh axle grease all over the right side of my truck, the SA also said "The tech noticed it before" but not only was it not brought to my attention, I wasn't even recommended a fix, or solution for what would be a freshly torn axle boot that the Tech would have undoubtedly brought up because it would have been virtually dripping as he performed the alignment. There was no multipoint inspection performed despite my invoice stating it did, and then another employee chimed in stating that they put that on every invoice whether or not they are performed. The GM then told me "This sounds like a setup, I'm done talking to you." Being a service member I really don't have time to scam a dealership out of an axle and a free misalignment. Especially after trying to cover my own xxx, and over a <$200.00 part. I'm incredibly disappointed that from top to bottom they aren't truthful about their practices and won't alleviate the issue to make it right. My brief experience has proven to me that I have no faith in the service department, or management to do the right thing or tell the truth about something so insignificant.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    December 15, 2017

    I had the pleasure of working with Bryan Flowers to purchase my vehicle. He is knowledgeable about the cars. He is also extremely polite.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for taking the time to leave us such a great rating and review. We appreciate your feedback, and we are glad to know Bryan was so ...helpful during your visit. We hope that you will continue to visit us in the future. Have a good day!

  • 5.0 out of 5
    March 23, 2017

    I'm honestly blown away by how dedicated Toyota of Colchester is to their customers. Wayne made me feel valued as a customer and many others worked relentlessly... to make the deal go through. They even went above and beyond taking time out of their personal life to brainstorm what it would take for me to purchase my dream vehicle (as I was denied a loan by the bank originally.) Everyone I encountered here was friendly and helpful. I strongly recommend Toyota of Colchester to anyone who is looking to get a good deal!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, Victoria! Thank you for your five-star feedback. I am extremely happy to hear about your experience at Toyota of Colchester. Should you need an...ything in the future, please do not hesitate to reach out!

  • 5.0 out of 5
    August 2, 2016

    Bryan Flowers was our salesman and he was extremely knowledgeable and pleasant . He showed us the Avalon and all the features. The dealership was great... and they treated us with respect. They listened to all of our questions and they gave us a very good deal on the car. We are still learning about the many features of our new car. They followed up and answered any additional questions we had. I highly recommend Toyota of Colchester for anybody shopping for a new or used vehicle. I also recommend Bryan Flowers as your salesman. You will not be disappointed. 

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joanne, we appreciate your 5-star review! It is wonderful to hear that Bryan made you feel comfortable and treated you like a VIP. Thank you for your ...loyalty and we look forward to seeing you again soon!

  • 5.0 out of 5
    June 22, 2016

    I went with my grandmother to trade in my old car and buy my first one from a dealer and it was a great experience! Reggie came outside right away and... pulled up a few cars for us based on our interests! He was super helpful and definitely didn't make us feel uncomfortable. Great experience overall especially since we had such a great sales man who helped us get the price we wanted. If you go I definitely suggest making an appointment with him! I needed a couple things fixed on the car after we bought it and he took care of it for us right away.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    May 16, 2016

    I took the car in for a service and the sales manager lied to me about the services the performed. The service manager made me feel stupid in front of... other customers and talked down to me. They didn't fix any of my original car issues and had to go to another dealership to get them resolved. I went their twice and will never again. My husband even called the general manager to discuss the matter and he was not willing to do anything, talking in circles. Typical salesman!! My husband told me he talked to him with respect, must be the fact that I am a women. I gave them two chances and both had the same outcome. WOMEN BEWARE!! They will disrespect you and talk down to you.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
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