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Hertrich's Frederick Ford

(468 reviews)
Visit Hertrich's Frederick Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
New (877) 391-2644 (877) 391-2644
Used (877) 230-0351 (877) 230-0351
Service (877) 230-2437 (877) 230-2437

Inventory

See all 181 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2019.
Hertrich's Frederick Ford is proud to serve the Seaford region with quality Ford vehicles. With models like the F-150 Escape F-250 and Explorer we have something for every taste and every need. Come visit us at 26905 Sussex Highway Seaford DE 19973 to see our vehicles and take one for a test drive.
GET MORE at Hertrich's Frederick Ford

Service center

Phone number (877) 230-2437

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

(468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great experience!

great experience! Work with us and explained all the features on the vehicle. The test drive helped us make a decision

great experience!

great experience! Work with us and explained all the features on the vehicle. The test drive helped us make a decision

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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After experiences at other dealers, I go back to

After experiences at other dealers, I go back to Frederick Ford, they take the pain out and make the whole process easy and friendly! What a pleasant experience.. Ray Brozzetti was the best!

After experiences at other dealers, I go back to

After experiences at other dealers, I go back to Frederick Ford, they take the pain out and make the whole process easy and friendly! What a pleasant experience.. Ray Brozzetti was the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Great customer service, they were able to transfer a

Great customer service, they were able to transfer a vehicle from one of their other dealerships for me to test drive. Great buying experience overall.

Great customer service, they were able to transfer a

Great customer service, they were able to transfer a vehicle from one of their other dealerships for me to test drive. Great buying experience overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Robert, Thank you for your review! We’re so glad to hear that our team was able to quickly and effectively resolve the issue with your wife’s Mustang, even without an appointment. We appreciate your trust and are happy to have been able to help.

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Mr. Woods was wonderful. He listened to what I needed and

Mr. Woods was wonderful. He listened to what I needed and found the perfect vehicle for me!

Mr. Woods was wonderful. He listened to what I needed and

Mr. Woods was wonderful. He listened to what I needed and found the perfect vehicle for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re so glad to hear that Mr. Woods was able to listen to your needs and help you find the perfect vehicle. Providing personalized service is something we strive for, and it’s great to know he delivered that for you. If you need anything else, don’t hesitate to reach out—we’re here to help!

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I have not purchased a car in 13 years.

I have not purchased a car in 13 years. This was the best experience. Troy was phenomenal and treated me with much respect. I told him what I was looking for and he delivered! If you need a car, contact Troy Purnell, you will not be disappointed.

I have not purchased a car in 13 years.

I have not purchased a car in 13 years. This was the best experience. Troy was phenomenal and treated me with much respect. I told him what I was looking for and he delivered! If you need a car, contact Troy Purnell, you will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Very happy with the service department.

Very happy with the service department. Very efficient with great communication with timely delivery of my vehicle.

Very happy with the service department.

Very happy with the service department. Very efficient with great communication with timely delivery of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Troy was an excellent cars salesman.

Troy was an excellent cars salesman. He exceeded all my expectations for what I was looking for. Thank you so much on making this car buying process so easy. I highly appreciate your consideration and for helping me find the perfect car. If anyone is looking for a new car he is the guy to go to. He can give you the most bang for your buck and guarantee. 💪🏽

Troy was an excellent cars salesman.

Troy was an excellent cars salesman. He exceeded all my expectations for what I was looking for. Thank you so much on making this car buying process so easy. I highly appreciate your consideration and for helping me find the perfect car. If anyone is looking for a new car he is the guy to go to. He can give you the most bang for your buck and guarantee. 💪🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Not real pleased with service.

Not real pleased with service.still waiting for car manual,been over week.other issues.even though I bought a used car,was new to me,expected to be treated like a new car buyer.

Not real pleased with service.

Not real pleased with service.still waiting for car manual,been over week.other issues.even though I bought a used car,was new to me,expected to be treated like a new car buyer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Rostien, we regret to learn about your recent experience. We apologize for any inconvenience caused by the delays in receiving your car manual and any other issues you may have faced. I've just had a conversation with the General Manager, and they will be in touch with you shortly to address your concerns.

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Mike Miller was my sales person.

Mike Miller was my sales person. What a great guy! Highly recommend. Fast easy seamless car buying experience. They definitely have my business for "next time".

Mike Miller was my sales person.

Mike Miller was my sales person. What a great guy! Highly recommend. Fast easy seamless car buying experience. They definitely have my business for "next time".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Nancy! Thank you for taking the time to share your positive experience with Mike Miller. We're thrilled to hear that you had a seamless car buying experience. We look forward to serving you again in the future.

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It was a pleasure working with Tony Woods again.

It was a pleasure working with Tony Woods again. He was pleasant & knowledgeable in assisting us with all of our questions & concerns ! Thank you again Tony for a no stress experience !

It was a pleasure working with Tony Woods again.

It was a pleasure working with Tony Woods again. He was pleasant & knowledgeable in assisting us with all of our questions & concerns ! Thank you again Tony for a no stress experience !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Tony! We're thrilled to hear that he provided you with a pleasant and stress-free experience. Our team takes pride in delivering excellent customer service, and we're grateful for your feedback. We look forward to assisting you again in the future!

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