Reviews
great experience!
great experience! Work with us and explained all the features on the vehicle. The test drive helped us make a decision
great experience!
great experience! Work with us and explained all the features on the vehicle. The test drive helped us make a decision
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After experiences at other dealers, I go back to
After experiences at other dealers, I go back to Frederick Ford, they take the pain out and make the whole process easy and friendly! What a pleasant experience.. Ray Brozzetti was the best!
After experiences at other dealers, I go back to
After experiences at other dealers, I go back to Frederick Ford, they take the pain out and make the whole process easy and friendly! What a pleasant experience.. Ray Brozzetti was the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service, they were able to transfer a
Great customer service, they were able to transfer a vehicle from one of their other dealerships for me to test drive. Great buying experience overall.
Great customer service, they were able to transfer a
Great customer service, they were able to transfer a vehicle from one of their other dealerships for me to test drive. Great buying experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Robert, Thank you for your review! We’re so glad to hear that our team was able to quickly and effectively resolve the issue with your wife’s Mustang, even without an appointment. We appreciate your trust and are happy to have been able to help.
Mr. Woods was wonderful. He listened to what I needed and
Mr. Woods was wonderful. He listened to what I needed and found the perfect vehicle for me!
Mr. Woods was wonderful. He listened to what I needed and
Mr. Woods was wonderful. He listened to what I needed and found the perfect vehicle for me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re so glad to hear that Mr. Woods was able to listen to your needs and help you find the perfect vehicle. Providing personalized service is something we strive for, and it’s great to know he delivered that for you. If you need anything else, don’t hesitate to reach out—we’re here to help!
I have not purchased a car in 13 years.
I have not purchased a car in 13 years. This was the best experience. Troy was phenomenal and treated me with much respect. I told him what I was looking for and he delivered! If you need a car, contact Troy Purnell, you will not be disappointed.
I have not purchased a car in 13 years.
I have not purchased a car in 13 years. This was the best experience. Troy was phenomenal and treated me with much respect. I told him what I was looking for and he delivered! If you need a car, contact Troy Purnell, you will not be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very happy with the service department.
Very happy with the service department. Very efficient with great communication with timely delivery of my vehicle.
Very happy with the service department.
Very happy with the service department. Very efficient with great communication with timely delivery of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Troy was an excellent cars salesman.
Troy was an excellent cars salesman. He exceeded all my expectations for what I was looking for. Thank you so much on making this car buying process so easy. I highly appreciate your consideration and for helping me find the perfect car. If anyone is looking for a new car he is the guy to go to. He can give you the most bang for your buck and guarantee. 💪🏽
Troy was an excellent cars salesman.
Troy was an excellent cars salesman. He exceeded all my expectations for what I was looking for. Thank you so much on making this car buying process so easy. I highly appreciate your consideration and for helping me find the perfect car. If anyone is looking for a new car he is the guy to go to. He can give you the most bang for your buck and guarantee. 💪🏽
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not real pleased with service.
Not real pleased with service.still waiting for car manual,been over week.other issues.even though I bought a used car,was new to me,expected to be treated like a new car buyer.
Not real pleased with service.
Not real pleased with service.still waiting for car manual,been over week.other issues.even though I bought a used car,was new to me,expected to be treated like a new car buyer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello Rostien, we regret to learn about your recent experience. We apologize for any inconvenience caused by the delays in receiving your car manual and any other issues you may have faced. I've just had a conversation with the General Manager, and they will be in touch with you shortly to address your concerns.
Mike Miller was my sales person.
Mike Miller was my sales person. What a great guy! Highly recommend. Fast easy seamless car buying experience. They definitely have my business for "next time".
Mike Miller was my sales person.
Mike Miller was my sales person. What a great guy! Highly recommend. Fast easy seamless car buying experience. They definitely have my business for "next time".
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Nancy! Thank you for taking the time to share your positive experience with Mike Miller. We're thrilled to hear that you had a seamless car buying experience. We look forward to serving you again in the future.
It was a pleasure working with Tony Woods again.
It was a pleasure working with Tony Woods again. He was pleasant & knowledgeable in assisting us with all of our questions & concerns ! Thank you again Tony for a no stress experience !
It was a pleasure working with Tony Woods again.
It was a pleasure working with Tony Woods again. He was pleasant & knowledgeable in assisting us with all of our questions & concerns ! Thank you again Tony for a no stress experience !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about Tony! We're thrilled to hear that he provided you with a pleasant and stress-free experience. Our team takes pride in delivering excellent customer service, and we're grateful for your feedback. We look forward to assisting you again in the future!