Ken Garff Hyundai Downtown

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
218 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 9, 2020

    took my 2019 Kona in because the front end collision alert will activate for no reason. The car will abruptly slow down and shift into a lower gear. This... happens at high speeds. The service people looked at it but couldn't find the problem. I was basically told I had to deal with problem. I would warn people against buying a vehicle from Ken Garff. They make the buying process very easy but then don't follow up on the warranty. I'm basically stuck with a vehicle that I still am making payments on but that is to unsafe to drive.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2020

    Ken Garff Hyundai in Salt Lake City is completely deceitful. I just bought a beautiful “as is” and I knew it was used however I didn’t think it would... die on the way to my house right after I bought it. :( I started it back up and I got it home. I then found the maintenance information that wasn’t included in the CARFAX hidden away in the glovebox. One invoice from July 2020 suggests this car needs a whole new engine. I feel like I was intentionally swindled into paying $4300 on a car needing $3k-$4K of work right off the lot. I’ll be keeping the car and saving up to fix it but I definitely will also dissuade everyone I know from buying from this place. They lack integrity.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • January 13, 2017

    This is the fourth time I've bought a car through Ken Garff Hyundai. Every time the experience has been awesome and I get great value for my money.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2020

    Jake Bussio has been helping me all the time with the car maintenance . He’s very professional and welcoming . I always have a great experience!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 3.0 out of 5
    July 14, 2020

    I brought my car in for 30k maintenance under my warranty. Being new to the area, it was my first time at this dealership. The employee who helped me,... Bob, noticed it was my first time there and said to me, "Bad girl!". It was incredibly condescending, even if I had been neglecting maintenance. I explained but he did not apologize. I will probably be going to Ogden for my next required dealership maintenance.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Brandy - Thank you for taking the time to write a review. We always want our customers to feel safe and respected when they come to our dealership.... If there is anything I can do to make your experience with us better, please don't hesitate to reach out. You can reach me at brianki@kengarff.com. Thanks! Brian King General Manager

  • 5.0 out of 5
    July 11, 2020

    Sean was my sales guy and he was great he even drove 2 hours to pick up the car I wanted! I highly recommend this dealership and make sure to go see Sean!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    July 9, 2020

    The dealership was good to work with, nice employees, easy purchases, although I was super disappointed when I just paid 50K for a car, that they did NOT... fill up the gas tank!! There were also 2 compartments that were not vacuumed out, that had hair from the previous owner.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 8, 2020

    Thanks to Alexander and Erin for their professional and courteous service. Will recommend this dealership to friends and neighbors. Very pleased And happy... with my purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2020

    The service organization is on top of it. I had been using the dealers service off and on for 7 years, but routinely as needed in the last few years. The... professionalism and use of tech to communicate and keep me informed gets better and better. Good work. They’ve earned my trust.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2020

    Frank and the staff at Ken Garff were amazing!!! They were extremely accommodating and helpful! I would definitely recommend them if you are in the market... for a new vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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