Reviews
Ryan is the best at Planet Nissan! Great customer service, very professional, and always goes above and beyond. Highly recommend!
Ryan is the best at Planet Nissan! Great customer service, very professional, and always goes above and beyond. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Ryan! Our team strives to provide exceptional service, and it's great to know we met your expectations. We appreciate your recommendation and look forward to serving you again!
The service dept on this visit was actually outstanding much better than prior visits. Above and beyond
The service dept on this visit was actually outstanding much better than prior visits. Above and beyond
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that our service department exceeded your expectations! Our team is dedicated to providing the best experience possible, and your recognition means a lot to us. We look forward to serving you again!
Ruben is always eager to assist and update during my services. He understands that I work out of my truck and always makes sure that I get out on time. Excellent customer service.
Ruben is always eager to assist and update during my services. He understands that I work out of my truck and always makes sure that I get out on time. Excellent customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! Ruben takes pride in taking care of his customers, and we’re glad to have him on our team. We appreciate your continued trust in Planet Nissan!
Great location with excellent customer service. Very helpful and explains in detail what the concerning issues were. Great job everyone.
Great location with excellent customer service. Very helpful and explains in detail what the concerning issues were. Great job everyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re happy to hear our team took good care of you. We appreciate your support and look forward to seeing you again!
They did work fast and efficient, and didn’t take up most of my day, very appreciative.
They did work fast and efficient, and didn’t take up most of my day, very appreciative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We know your time is valuable, and we’re glad we could get you taken care of quickly. We appreciate your business!
Very professional service my scheduled appt was on time and quick. I waited for service and it was under 1 hour waiting time.
Very professional service my scheduled appt was on time and quick. I waited for service and it was under 1 hour waiting time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad everything went smoothly, and our team got you back on the road quickly. We appreciate you choosing Planet Nissan!
Performed service as needed. Always great with explaining what is needed. While there shuttle took me to grab breakfast across the street. Very convenient.
Performed service as needed. Always great with explaining what is needed. While there shuttle took me to grab breakfast across the street. Very convenient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad our team made your visit easy and convenient. We appreciate your continued trust in Planet Nissan!
I was completely blown out and my work order was closed while I was awaiting a disposition from my service writer. My warranty company was not honoring my warranty or the actual part that needed replacement requires Nissan to replace an entire rear end assembly instead of just replacing the bad part included within the read end carrier assembly mounting bushing. Ridiculous that Nissan would NOT replace just the bad component and rip off the customer for over three thousand for an assembly that is OK just fime
I was completely blown out and my work order was closed while I was awaiting a disposition from my service writer. My warranty company was not honoring my warranty or the actual part that needed replacement requires Nissan to replace an entire rear end assembly instead of just replacing the bad part included within the read end carrier assembly mounting bushing. Ridiculous that Nissan would NOT replace just the bad component and rip off the customer for over three thousand for an assembly that is OK just fime
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and understand your frustration. We’d appreciate the opportunity to discuss your concerns and get a better understanding of what happened. Please contact our Service Manager so we can look into this further.
Ken was great about keeping in touch with me, I wasn’t happy when the engine light came on yesterday and I. Had to bring my car back, but it was their fault and got it fixed for me
Ken was great about keeping in touch with me, I wasn’t happy when the engine light came on yesterday and I. Had to bring my car back, but it was their fault and got it fixed for me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad Ken kept you informed and got everything taken care of. We appreciate your patience and the opportunity to help!
Very upfront and honest. Had poor experiences with other dealerships, Planet Nissan was easy to work with.
Very upfront and honest. Had poor experiences with other dealerships, Planet Nissan was easy to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our goal is to provide honest and straightforward service, and we're glad we could make your visit easy. We look forward to serving you again in the future!