Sunset Cadillac of Bradenton

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
363 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2020

    I have been on the lookout for a truck for a while now, found the dealership through auto trader. Now while in the end I wasn't able to make a deal I wanted... to commend Mark Siewert for his assistance and professionalism assisting me on my search. He's a credit to the organization.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    July 9, 2020

    Fantastic dealership with some of the best sales and service people that I have ever met. It is completely no pressure and everyone from the receptionist... to the salespeople to the advisors in the service department, are so pleasant and wonderful to work with. The facilities are very comfortable and accommodating and there are always snacks and refreshments waiting. Every time I have brought my vehicle in for service, the work was done to a very high standard and right on time. They have always provided me with a wonderful loaner vehicle and there kindness and appreciation for my business is apparent every time I visit there. I will continue to buy vehicles from this dealership and from the one salesperson in particular who I have dealt with from the very beginning. A great job and my thanks to all the people that have made my car buying experience such a great experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Sunset Cad...illac of Bradenton was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Sunset Cadillac of Bradenton Team

  • May 18, 2018

    We bought a 2015 Cadillac from Sunset, and it has performed in as excellent manner as is possible. Our lease was to up in just a few months. We needed... to go to Sunset for an oil change. We went to say hello to our longtime friend, who is currently salesman but we met him as our service manager. We were in conversation when our salesman said to Marilyn that a car of her choice was on the lot. We went to see it and before long we were in a most casual and friendly process of leasing a new car. Nothing about the entire experience could have gone better. We believe that all parties made a good deal.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, ple...ase don't hesitate to reach out!

  • 1.0 out of 5
    September 28, 2019

    Took a Pontiac G6 convertible to repair a top that would not work. After 12 days I had to find the part they were looking for and show them where to buy... it! Took a 2012 Escalade EXT (84,000 miles) in for transmission repair. They first misrepresented their warranty by saying "Lifetime protection" actually it is 30,000 miles. And the coverage only goes to $2,000 even though they make it sound like it is fully covered. Service rep called after 8 days and said it was repaired. Cost to me a whopping $4,500 and that is with a $1,000 off for warranty! Why only a $1,000? Don't know yet!! Took it and it was not shifting properly. Dealer called and said it was repaired again, I drove the vehicle off the lot and returned it within 15 minutes because it was doing the same thing. This time they have had my vehicle for over 16 days for the same problem.They still have it to date 9/28/19. They will have been working on this transmission for over 26 days and counting!!! The average cost for a remanufactured transmission for this vehicle is $2,300. The average labor is 8 hours. I was charged $2,900 for parts (not remanufactured) and 17 hours @ $155.00/hr or $2,600 and it still doesn't work!!!!! Take your business elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review as we value all customer feedback. We are extremely sorry for all the inconvenience this matter has caused and we are worki...ng on rectifying the situation as soon as possible. Our General Manager, JJ Henthorne, has reached out directly to discuss the situation. Thank you.

  • 5.0 out of 5
    January 1, 2019

    very satisfied with every espect of the sale the car salesperson wasJULIE FINDLY very thorogth sorry on spelling.JULIE worked very hard for the sale .JULIE... explaind everything possible

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words and 5-star review. We truly appreciated the feedback.

  • 4.0 out of 5
    December 26, 2018

    Jennifer was great as usual. Always Happy with a beautiful smile. Very professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 24, 2018

    Jennifer always does an outstanding job with prompt service and gives me very knowledgeable information when I ask questions. Others in the service department... are always polite and helpful

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 21, 2018

    always great service with utmost respect. Love dealing with Sunset Caddy Tom Hejra

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    December 19, 2018

    I was taken to a Steak and Shake Restaurant,for a bite to eat while I waited, which I thought was very thoughtful It turned out to be a nice experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Mary! We are glad we were able to provide exceptional customer service from start to finish.

  • 5.0 out of 5
    December 17, 2018

    First time I've ever had to top off gas tank before returning loaner. I do appreciate getting a loaner.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Donna, thank you for the high star rating! We appreciate your business and thank you for choosing Sunset Cadillac of Bradenton for your automotive... needs.

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