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Mercedes-Benz of Cherry Hill

(544 reviews)
Visit Mercedes-Benz of Cherry Hill
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
New (888) 847-4890 (888) 847-4890
Used (866) 872-6605 (866) 872-6605
Service (888) 564-0308 (888) 564-0308

Reviews

(544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Cherry Hill from DealerRater.

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Poor customer service

I called in a day before to confirm my appointment with a loaner & i was told that all is confirmed. They didn't have my my loaner when i came in. I was there from 7:30 until 8:50am until the driver took me to avis for a rental. Horrible experience u like to the customer service you will get from cadillac & BMW. This dealership is not meeting the standard of a luxury brand since they are the only one in south jersey & you have no other option. They have poor hospitality from the service advisor to front desk when you pick up your car. You could just feel the employee dont have smile on their face & seems burn out.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional sales and service

Both my salesman, James and the business manager, Nicholas made every effort to explain the features of the vehicle, service options and financing. This new vehicle purchase was actually enjoyable, a refreshing change from my other experiences at other dealerships. All in all, I would definitely return to Mercedes Benz of Cherry Hill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stress-Free Leasing

Sales and Leasing consultant Diego Del Rio went above and beyond my expectations. He gave me exactly what I wanted in terms of finacing and vehicle type. He made this experience stress-free, simple, minimal time at the dealer, and I drove off with a beautiful 2018 CLA. Thank you Diego Del Rio.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Ron, for your 5 star review and especially for your business! We are so pleased to hear that Diego was able to make your most recent experience with us so pleasant. Enjoy your new CLA and we look forward to seeing you in the near future!

Easy Experience

Much nicer dealing with Mercedes-Benz of Cherry Hill compared to another dealership. And a better price too. Diego is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Marianne, for your 5 star review and especially for your business! We are so pleased to hear that Diego was able to make your most recent experience with us so pleasant! Thank you again and we look forward to seeing you in the near future.

Great long distance buying experience

I can't say enough about how helpful Carrie Godfrey was during my buying experience. She went above and beyond to make sure things went smoothly. I bought a left over Smart car, but I was treated like I was buying an S class. I did this transaction completely from the comfort of my home office. I never set foot in the dealership and never met any of their staff in person. The entire procedure was done online and via a few phone calls. I would definitely recommend Carrie to anyone and would be happy to work with her again the next time I am in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Professional

Dealt with Service Advisor Kristen. She was Very professional. Great communication. Very fair pricing compared to other dealers. Would recommend to anyone looking for a Mercedes Service dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Guide me the right direction of what I can effort. Awesome u

Also me team work guide me the right direction of what I could effort. A different car to choice from. Great price. Can't to purchase and another car with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Efficient

I feel that the service department is thorough & efficient! My sales person, Ray went out of his way to get me exactly what I wanted & needed .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best buying experience

Found what I wanted with a great sales person. Was able to work a deal that I wanted. Sales person took the time to show me all available options, polite, courteous and very helpful and easy to work with, highly recommend working with Wayne

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Stan the Man is the best!!!!!!

Having purchased multiple cars at Mercedes-Benz of Cherry Hill my recent experience with Stan Winslow exceeded all of my previous experiences not only with this dealership but every other dealership I've ever been to I'm a car collector and I can easily tell anyone that wants to purchase a car and enjoy the experience to go see Stan Winslow over at Mercedes Benz of Cherry Hill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.