Reviews
Good overall but stay away from Carlos.
Good overall but stay away from Carlos. Rips you off and ignores calls or never calls back
Good overall but stay away from Carlos.
Good overall but stay away from Carlos. Rips you off and ignores calls or never calls back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Never called me back when I tried to use my warranty.
Never called me back when I tried to use my warranty. Gave me the run around. Bournes itself was wonderful, best vehicle I’ve owned used
Never called me back when I tried to use my warranty.
Never called me back when I tried to use my warranty. Gave me the run around. Bournes itself was wonderful, best vehicle I’ve owned used
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jose Garcia was professional, patient and honest.
Jose Garcia was professional, patient and honest. He was willing to work with my insurance agent ensuring a smooth transaction. If you are looking to buy a vehicle I highly recommend Jose and the team at Bourne’s. Within three hours including test drives and paperwork, I was set up in a vehicle! Thanks Jose!
Jose Garcia was professional, patient and honest.
Jose Garcia was professional, patient and honest. He was willing to work with my insurance agent ensuring a smooth transaction. If you are looking to buy a vehicle I highly recommend Jose and the team at Bourne’s. Within three hours including test drives and paperwork, I was set up in a vehicle! Thanks Jose!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for recommending Jose and our team. We’re glad the collaboration with your insurance agent and the efficient test drives and paperwork process got you into your used Subaru Forester within three hours. We appreciate your mention of Jose’s honesty and patience and hope you enjoy your new vehicle.
Quick easy efficient.
Quick easy efficient. Variety of choices reasonably priced. Jose was knowledgeable and friendly. Already referred to others
Quick easy efficient.
Quick easy efficient. Variety of choices reasonably priced. Jose was knowledgeable and friendly. Already referred to others
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you highlighting our swift and efficient process and the variety of reasonably priced Jeep selections. It’s great to hear that Jose’s expertise and friendly approach stood out during your purchase. Thank you for referring others to us.
Jose and Mason were great to work with and I'm very happy
Jose and Mason were great to work with and I'm very happy with my purchase, I will be recommending both of them and Bourne's to anyone looking for a new car. Thanks again guys!
Jose and Mason were great to work with and I'm very happy
Jose and Mason were great to work with and I'm very happy with my purchase, I will be recommending both of them and Bourne's to anyone looking for a new car. Thanks again guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing this feedback made our day. It’s great to know Jose took such good care of you during your Jeep Wrangler Unlimited purchase. We appreciate your recommendation and hope you enjoy your new ride!
Jose and his team made the transaction made so easy and
Jose and his team made the transaction made so easy and smooth! I highly recommend when your ready to purchase a vehicle, go to this dealership, go see them!! A+++++++
Jose and his team made the transaction made so easy and
Jose and his team made the transaction made so easy and smooth! I highly recommend when your ready to purchase a vehicle, go to this dealership, go see them!! A+++++++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear that Jose and his team made your Volkswagen Tiguan purchase so smooth. Thank you for recommending us and enjoy your Tiguan!
Hidden fees that no one tells you about.
Hidden fees that no one tells you about. 3% credit card fee. They added unnecessary frustration and were willing to lose the sale over $9…. Which they wrapped in to the trade. But thirty minutes of aggravation and fighting over $9. Salesman was great. The low rating is based on the business manager and sales manager and how they handled closing the deal.
Hidden fees that no one tells you about.
Hidden fees that no one tells you about. 3% credit card fee. They added unnecessary frustration and were willing to lose the sale over $9…. Which they wrapped in to the trade. But thirty minutes of aggravation and fighting over $9. Salesman was great. The low rating is based on the business manager and sales manager and how they handled closing the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mike Kelley General Manager
I have bought two vehicles from this place, and the
I have bought two vehicles from this place, and the vehicles are always immaculate, in excellent condition. Both the dealer's service and that of Sharon, the person who sold me both vehicles, are excellent. They explain everything, they help you, they are always available if you have any questions, they give you recommendations... everything is very transparent. It's an excellent place, and Sharon's service is exceptional!
I have bought two vehicles from this place, and the
I have bought two vehicles from this place, and the vehicles are always immaculate, in excellent condition. Both the dealer's service and that of Sharon, the person who sold me both vehicles, are excellent. They explain everything, they help you, they are always available if you have any questions, they give you recommendations... everything is very transparent. It's an excellent place, and Sharon's service is exceptional!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Kelley General Manager
Jose made the process so smooth and easy.
Jose made the process so smooth and easy. Definitely recommend him and the dealership 100%
Jose made the process so smooth and easy.
Jose made the process so smooth and easy. Definitely recommend him and the dealership 100%
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Kelley General Manager
Jose and Bourne’s auto treated me SO well.
Jose and Bourne’s auto treated me SO well. I can’t say enough good things about them I think everyone should go to them for their next car purchase!! And ask for Jose he’s the best!!
Jose and Bourne’s auto treated me SO well.
Jose and Bourne’s auto treated me SO well. I can’t say enough good things about them I think everyone should go to them for their next car purchase!! And ask for Jose he’s the best!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Bourne's Auto Center! Mike Kelley General Manager