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Patrick Subaru

(2,612 reviews)
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2018 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,612 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Patrick Subaru from DealerRater.

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Christian was very courteous, prompt, and patient helping...

Christian was very courteous, prompt, and patient helping me select the right vehicle. He went over all the paperwork very carefully with me and took me for a test ride to show how all the new features work. I was very satisfied with his service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your business and your review! We appreciate your feedback. Wishing you all the best in your new Subaru!

Joe Dinneen have been very helpful. Very clear and answer...

Joe Dinneen have been very helpful. Very clear and answer every questions. Patrick Subaru care about their customers. Everyone I talk to have been great. Would recommend Patrick subaru with everyone. Very satisfied with all the services.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for leaving such a great review! We hope you're loving your new Subaru!

This is a very Great place everyone was very helpful...

This is a very Great place everyone was very helpful especially Laura and I had a wonderful experience service was wonderful and it was all done in a great time frame thanks you all

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear about your experience! Thank you for your business as well as for taking the time to leave a review. Wishing you many happy miles on the road ahead!

This is our third Subaru

I hate buying new cars. I do. I have to say that this was a painless experience. From the very begining our purchase was easy. Thank you, John Watt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear about your experience with John! Thank you very much for taking the time to give feedback. We hope you're loving your new Subaru so far!

Patrick Subaru was easy to deal with, no pressure....

Patrick Subaru was easy to deal with, no pressure. Informed us of all our options. Todd and John were up front and honest with us. This our second time buying with John our experience was Great both times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for leaving a review! We appreciate your business and hope you're loving your new Subaru so far.

Dealing with John Watt at Patrick Subaru was a pleasure....

Dealing with John Watt at Patrick Subaru was a pleasure. He is a gentleman and easy to do business with when trading in a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your great review! We are so happy to hear about your experience with John. Please feel free to reach out for all of your future Subaru needs!

Professional and efficient.

Frank Wilcox earned my business mostly because of his wealth of knowledge with the Subaru family of vehicles. I did a lot of research on line and have owned many Subarus but it was really helpful to run into someone with Frank's experience to help sort through everything. He showed a lot of patience answering my questions and spent a lot of time with my wife and I on pick up day to make sure we felt comfortable with the vehicle. Frank also has a great demeanor and good sense of humor which made the experience actually enjoyable. Imagine that! I never met Brandon or Ashley but because I inquired online they were the ones following up with me to see if I was still interested and so forth. I felt that they both were interested in getting me in to check out what Patrick had to offer, but never crossed the line in becoming too pushy. Sometimes the finance guys undo all the good will established by everyone else. However, David Marcoux (finance manager) did an excellent job of explaining the service plans and so forth at closing but never reverted to any type of last ditch, hard sell which happens all too often at other dealerships. After deciding on a vehicle I was driving it away less than 24 hours later. Patrick evidently is a dealer with the proper people, contacts and infrastructure to service customers expeditiously. I felt like I received the personal attention that I needed along with the efficiency of a large dealership. I'd finish by saying that if a competitive price, professional employees and customer satisfaction are important to you, try Patrick Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to leave a review about your experience. We are so happy to hear that you were treated properly, and hope you're loving your new Subaru so far! Please feel free to reach out for all of your future Subaru needs.

Christian was never pushy and did a great job showing all...

Christian was never pushy and did a great job showing all the features of the car. I highly recommend him. It was a pleasure working with him. My father also enjoyed working with him, which is rare! Thanks again!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear about your experience with Christian! Thank you very much for taking the time to leave a review. We hope you're loving your vehicle so far!

Everyone was very nice and helpful. There were two things...

Everyone was very nice and helpful. There were two things that bugged me. I asked 3 or 4 times about a roof rack and it was never addressed. I got tired of asking. Second, when talking about the financing they couldn’t match my existing offer but tried to make it sound like I should take their deal anyway so that they could continue to help others! Please, I will gladly donate time and money to charities but a car dealership has no business pretending to be one to get me to pay more.

Rating breakdown (out of 5):
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  • Overall experience 3.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi there; thank you very much for taking the time to leave a review, as your feedback is important to us. We appreciate your business and apologize you felt it wasn't top-notch. Please feel free to reach out with any questions.

Wasn't sure what we wanted but Laura made everything so...

Wasn't sure what we wanted but Laura made everything so easy and matched us to the perfect vehicle. So happy we found her!Thanks

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi there! Thank you so much for taking the time to leave a review for Laura and our team. We're so happy to hear about your experience! Wishing you many happy miles on the road ahead.