Jimmy Britt Chrysler Jeep Dodge RAM

We're pleased to know we have been able to exceed your expectations Congrats on your new vehicle!

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much for choosing us!

Hi, we want all our clients to have a comfortable and stress-free experience with us! Thank you so much for choosing us!

Hi, it is great to hear everything was done quickly and to your satisfaction! Thank you so much for trusting us with your vehicle!

Hello David - We completely agree with you that something should be done about your issue. As we stated, zero work (paint or otherwise) was done on the new vehicle you purchased by our dealership, which means the only explanation is the scratch occurred at the factory and they repaired it there before transport to the dealership, but we have confirmed nothing has been fixed/repainted at all on your vehicle while on our lot. I believe we connected you with Stellantis and fully support your efforts to get the manufacturer to solve your issue. We're certain Ram will find a way to assist you. Again, it is incredibly rare that this happens, but we do expect Ram corporate to take care of you.

After our last conversation with Stellantis, they would not confirm or deny any paint work being done on the vehicle, as they will not respond back. For that reason, we strongly support your intent to get this resolved. Given that we have confirmed internally multiple times that no damage or work was done to your new vehicle while on our lot, and your personal mechanic stated there was paint work, they next course of action would be for you to directly contact Stellantis. Please call them at 800-992-1997.

As I stated more than once, the claim with Chrysler Stellantis was denied because they say that it wasn’t a factory issue. A local CJDR dealership stated that it was fixed and repainted after the factory because it’s not factory paint. The salesman Brett Poulton helped me scrap off white dots on interior of front door during delivery, which I assume is wet sand, bondo or buffing liquid and paint broke off door hinge bolts so door could get realigned. Pretty bad when you buy a new truck and attorneys have to be brought in on it!! Disgraceful!!

Stellantis was contacted directly and a claim put in by myself. Once again let me state claim was DENIED because it wasn’t done at factory!!! This is their words not mine!!!

Hi, thank you for taking the time to leave us your honest feedback. Please reach out to Don Ruguleiski at (912) 871-7250 so we may identify ways to improve your experience.

We're incredibly sorry that it took so long for us to have your brand new vehicle serviced and repaired prior to you taking delivery. While we are glad we were able to provide you transportation during the delay, we also understand how frustrating it can be to wait on the vehicle you just purchased to be finished with repair and reconditioning. We apologize sincerely.

Hello, we're happy you found our staff to be so supportive during your experience here at Jimmy Britt Chrysler Dodge Jeep Ram. Thank you so much for choosing us!

Hi, we're pleased to know we have been able to exceed your expectations Thank you so much for choosing us!

Hi, It is great to hear everything was done quickly and to your satisfaction! Thank you so much for choosing us!