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Meet Lorena Orellana

Lorena Orellana headshot
New Car Sales Consultant
(23 reviews)

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Industry experience 9 years
Dealership experience 9 years

Reviews

Not my local dealer but the had the car and color combo I

Not my local dealer but the had the car and color combo I wanted. Contacted Jesse with full transparency about what I needed and a kind request to respect my time. He didn’t respect anything and matched me with a sales person who quoted 25% higher than what I wanted. Obviously Jesse is getting paid to bring people in the door and the sales people don’t know how to price their leases

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience. We understand your frustration, and we appreciate your feedback regarding the quoting process you encountered at Atlantic Chevrolet. Your concerns are important to us as we strive to provide transparency and respect for our customers' time during their vehicle search. We encourage you to reach out to us directly to discuss your experience further, as we would like the opportunity to assist you better. Thank you again for your input. Sincerely, The Atlantic Chevrolet Management Team

Dealer was great!

Dealer was great! Unfortunately the service department not so great! That’s a problem! They have my car for almost a week and no loaner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing the details of your experience with us. At Atlantic Chevrolet we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Atlantic Chevrolet Management Team

Consumer response

Please give me a good phone number to contact you. Thank you

Dealt with LJ on 2 separate purchases, always willing to

Dealt with LJ on 2 separate purchases, always willing to help and make sure you leave with a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Atlantic Chevrolet Management Team

Walked in on a Friday morning and was greeted Lorena she

Walked in on a Friday morning and was greeted Lorena she answered all my questions with knowledge and patience a few hours later drove out with my new vehicle for once it was a good experience thanks again Lorena

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Atlantic Chevrolet Management Team

Thank you so much for an amazing experience!

Thank you so much for an amazing experience! Atlantic Chevy is great and we love our cars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jaclyn, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Atlantic Chevrolet Management Team

Paul C and Craig were great to work with.

Paul C and Craig were great to work with. Absolutely no hassles! Would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Atlantic Chevrolet Management Team

we are very pleased with the service very nice

we are very pleased with the service very nice atmosphere. Thank you for your help in purchasing our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Atlantic Chevrolet Management Team

What can I say?

What can I say? Everyone at the dealership was friendly and pleasant! But Billy was the best. He made it extremely easy for me to find the car that I would be happy with! It also helps that I’m his mom and he knows me so well! Great job Billy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Atlantic Chevrolet Management Team

A rare Tahoe to find

She was very helpful and patient in the whole process. We Waited two months for the car to arrive and it was worth the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

Chevrolet Trax

It was an excellent service since the moment I cross the main door. All the people are very generous I recommend to anyone who wants satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Lorena, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net