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Mercedes-Benz of Westminster

(1,096 reviews)
2018 state dealer award
View 5 awards
2018 state dealer award 2017 state dealer award 2014 state dealer award
2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,096 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Westminster from DealerRater.

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Love Joshue Grimm, he is always professional and very...

Love Joshue Grimm, he is always professional and very friendly. Love the GLK I got, this will be the second one for me and I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nathan was very proactive in understanding my problem and...

Nathan was very proactive in understanding my problem and moving ahead in a very professional manner to find the best solution. I had a nail puncture of my newly-purchased GLK Bluetec tire, a tire that it turns out, is not widely and quickly available. He was very courteous and friendly throughout.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Steve went above and beyond what I expected. He was very...

Steve went above and beyond what I expected. He was very patient and new the product well. Steve called me for several days after purchase to make sure the car was performing well for me. I will definitely see him again in a few years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kaye1, Thank you very much for your business and for taking the time to write a review about your very positive experience. Please do not hesitate to reach out to Steve or I for any reason. - Jared, Sales Manager.

Service was prompt and well done. They also kept me in...

Service was prompt and well done. They also kept me in the loop on the time line and what was being done on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Customer service was excellent! I did not answer quality...

Customer service was excellent! I did not answer quality of work because I do not know yet since I just picked my vehicle up. I assume it is superb!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Owned many cars in my 71 years but this is first...

Owned many cars in my 71 years but this is first Mercedes. Have never seen a service dept as clean and well organized. Everyone I met was friendly and helpful. Sorry I don't recall all the names but dealt primarily with Mr. Nathan Barkin. He went out of his way to get me taken care of as soon as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We were very happy with our experience at Mercedes-Benz...

We were very happy with our experience at Mercedes-Benz of Westminster. Ms. Kit Carlson was a great salesperson-she was helpful, enthusiastic and available. We know from personal experience that customers are treated equally well buying a used car as they are buying a new one because we bought both.In a complicated trade-in transaction the owner Kevin Steward worked with us directly and now we happily own our dream car! We definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As usual, Tracey Strait did a perfect job scheduling,...

As usual, Tracey Strait did a perfect job scheduling, arranging a loaner vehicle and having the work performed in the timely manner. She is very professional and always willing to go out of her way to make sure my needs are met! Thank you Tracey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have never had customer service like this at a...

I have never had customer service like this at a dealership. Ms Kit Carson customer service skills is pure excellent at it's best! My fath in dealerships has been restored. I'm so proud to be a customer at such a fine establishment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ryan was very personable with good follow up and good...

Ryan was very personable with good follow up and good product knowledge. I asked that the vehicle not have your advertising on it and it did, so my request was ignored. The sales docs were mostly done upon my arrival as I had requested. Overall, very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.