Reviews
Great deal on trade-in and price of new van.
Great deal on trade-in and price of new van. Friendly, courteous sales staff. Finance guy kept trying to up sale and add on a bunch of crap extended warranties. Every time he did, the price didn't change. I got pretty disgusted and finally told him, 'I'm done playing your math game. No extended warranties and let's finish this.' He wasted 30-40 minutes of our time. That was the absolute worst part of the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Byers Toyota for your recent vehicle purchase! We are thrilled to hear that you had a great experience with our sales staff and were able to get a great deal on your trade-in and new van. Please know that we take all feedback seriously and will address your concerns about the finance department's sales tactics. We appreciate your honesty and are continuously looking for ways to improve the customer experience. Thank you again for your business, and we look forward to serving you in the future.
It was good.
It was good. Friendly and quick Easy and reliable I'm done Stop. I am done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Byers Toyota for your car needs! We are glad to hear that you had a positive and efficient experience with our team. We strive to provide friendly and reliable service to all of our customers. We hope to have the opportunity to work with you again in the future. Thanks for your patronage!
Always polite, helpful.
Always polite, helpful. Asks questions to make sure my needs are met. Offers pre-scheduling options for future needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and 5-star review! At Byers Toyota, our goal is to always provide polite and helpful service, ensuring that all of our customers' needs are met. We're glad to hear that our pre-scheduling options have been beneficial for you and we look forward to continuing to provide top-notch service in the future. See you soon!
The Service Department is the reason that I will purchase
The Service Department is the reason that I will purchase my next car at Byers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words regarding our Service Department at Byers Toyota! We take great pride in providing top-notch service to all of our customers and we're thrilled to hear that it has had such a positive impact on your experience with us. We look forward to helping you with any future car purchases and servicing needs. Thank you for choosing Byers Toyota!
To expensive for the tire rotation.
To expensive for the tire rotation. Refused to wash my car, said it was too cold outside. Afterwards I drove down the block to BlueSky that was very busy even though it was too cold??? Also, charged me to replace the battery in my key fob, no other Toyota dealership has ever charged me. My entire family are Toyota drivers I would think loyal customers would be treated better.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your recent experience at Byers Toyota with us. We are disappointed to hear that we did not meet your expectations during your visit. We apologize for any misunderstandings about our pricing and for not being able to wash your car due to weather conditions. Our team always strives to provide excellent service and friendly, professional assistance, so it is disheartening to hear that this was not reflected in your experience. Thank you again for choosing Byers Toyota and we hope to have the opportunity to make things right for you in the future.
Extremely positive.
Extremely positive. I come here every six months to make sure I can safely drive 700 miles. Always helpful and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review, we are so glad to hear about your positive experience at Byers Toyota. The safety of our customers is always our top priority and it's great to know that we have been able to provide helpful and informative service during your visits every six months. We appreciate your loyalty and look forward to seeing you again in the future! Thank you for choosing Byers Toyota.
Clean, friendly environment nice ambiance.
Clean, friendly environment nice ambiance. Knowledgeable staff. They always have an answer or a solution.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review, we truly appreciate your feedback! It's always our goal to provide a clean and welcoming environment for our customers, so we're happy to hear that was your experience. And we agree - our staff is incredibly knowledgeable and always ready to assist with any questions or issues. We look forward to welcoming you back to Byers Toyota in the future!
Very helpful and very thorough.
Very helpful and very thorough. Aaa bb cc ddd eee fff gg hhh iii jjj.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We are pleased to hear that our team at Byers Toyota was able to provide helpful and thorough service during your visit. Our goal is always to ensure a positive and productive experience for our customers and we're glad to know we hit the mark with you. Thank you for choosing Byers Toyota and we look forward to serving you again in the future!
Worst service center I’ve been to in my life.
Worst service center I’ve been to in my life. I will not recommend to anyone and will do everything I can to steer people away unless contacted. I called to request an inspection on my Tacoma due to a transmission issue. The vehicle is a 2020 purchased in 2021 and has less 50k miles mind you. After speaking with Chelsea Yost, she stated to bring the vehicle in to be looked at. I informed her that the vehicle was not drivable without causing more damage and should still be covered under warranty. I was informed the towing would be my responsibility and that no loner vehicle could be offered while the truck was in the shop. After paying for tow and waiting well past my appointment time to have the vehicle looked at, I was told that the technician “thinks” the issue was rodent damage but could not be sure and cost for repair would be $2,800. Not sure how you come up with a cost when you are not sure what the issue is. I informed Chelsea that since the repairs would not be covered under warranty, I would be getting a second opinion prior to scheduling the work. She then told be cost for the inspection would be $200. Really? $200 to say you think you might know what the issue is? Nothing was said prior to inspection about a potential cost to look at the vehicle. Most dealers will at least look at the vehicle within warranty timeframe for no cost. This is how you treat good standing customers? Needless to say, I took my vehicle to another shop and had it repaired for $155. If you would like to maintain my potential future business, I would be willing to discuss this complaint with a management. You have my contact information on file.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns, and we're truly sorry to hear about the challenges you've encountered. First and foremost, we apologize for any miscommunication regarding the towing and rental car services. Regarding the diagnosis of your vehicle, we want to clarify that our Service Technician conducted a thorough inspection and identified clear signs of rodent damage to the wiring harness. We apologize if there was any confusion during the explanation of the diagnosis. Our primary goal is to provide transparent and accurate information to our customers. We understand that vehicle issues can be frustrating, and we regret any inconvenience you've experienced. If you have any further questions or concerns, please do not hesitate to contact us directly.
I have been a valued customer for over 20 years.
I have been a valued customer for over 20 years. Loved it until last couple visits. I was given a defective motor for my car and told it was new.one year later it needed a new part but because the warranty was 1 week past I was charged thus basically totally my car as I've put more into it than worth. I don't think I should of had to pay for this last visit. The motor is defective and should not have broken in the 1st place. A new motor should have lasted the remaining lifetime of the car..not just 1 year. I feel I was ripped off with this so called new motor. I'm very disappointed. The manager was aloof and dismissive about my situation as was the girl taking care of me. I feel the need to get my car fixed elsewhere in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer for over 20 years and for taking the time to share your feedback with us. We're disappointed to hear about your recent experience at our dealership, as providing quality service is extremely important to us. Our intention is never to disappoint our customers and we apologize if that was the case. I understand your frustration with the motor not lasting longer than one year and I would like to offer my sincerest apologies for any inconvenience this may have caused you. I have passed your concerns along to our team and we will look into this matter further. If there's anything we can do to regain your trust and business, please let us know. We value you as a customer and hope to have the opportunity to serve you better in the future.