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2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(839 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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Highly recommend

A great place to shop for your next vehicle! Sales and service is easy and the folks there are very friendly and helpful. I had a great experience and recommend them to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Only what we needed

We are having this Corolla repaired at our expense to help out a person (owner) who needs the car to be reliable for work. The service writer, Ms Grayson conveyed this to the mechanic, Jeff I believe. The mechanic did an excellent job of understanding the need and going over the Corolla for and performing work that is necessary for it to be reliable. He also advised us that although it is not a reliability or safety issue, both the motor and transmission mounts are "shot." In my opinion, repairing those will make the car feel better when driving and the owner less paranoid that the car will break down. Therefor I have the parts on order to get that part of the job done next week. I appreciate not only the mechanic’s checks, but also his time and excellent attitude as he briefed my wife and I on what he found and the work he performed. Thanks once again to Bob Richards for the high quality maintenance shop he runs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Navigation System help

Shout out to Crystal Grice! Was passing through your beautiful state! She help me program system to get back to Tucson. Thanks Crystal! Would highly recommend your dealership, especially Crystal Grice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

New Car

Brandon Johnson exceeded my expectations of my car buying experience. He provided follow up phone calls and assured that I was comfortable by offering food, coffee and water while I handled paperwork in the office. Great job Brandon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing experience!

This is an absolutely amazing dealership. Our salesman Avi was incredible making sure all of our needs were met. Superb customer service! They went above and beyond to ensure we felt like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome customer service!

Quinton and Mr. Lee were exceptional working with. Even at times when I was unsure, they made things easier for me :) they never gave up on working out a good deal to get me the car. And Brad in finance made sure I had the best protection plan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very happy

Nick Vertucci was great in helping me to get the car that I wanted with all the bells and whistles that I wanted in a car at a great price. I will recommend him to future car or truck buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding customer service

I have been a customer of bob Richards Toyota for 12 years and I’ll continue coming back because of there honesty and professionalism. I highly recommended to my friends and colleagues, special tanks to Matt Guzman!!! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My experience

I had a really good experience, Avi helped me a lot. He answered any questions i needed! I would recommend bob Richards to anyone looking for a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase of a new Avalon

This was one of the best buying experiences ever. Our Sales Consultant, Beverly Duhon, was so friendly, helpful & considerate while we were deciding to purchase the 2018 Toyota Avalon. Not only was Ms. Beverly friendly & helpful, she was very knowledgeable about the car & answered all our questions. I would highly recommend Beverly to anyone that may be looking to buy an automobile. Bob Richards Automotive gets an A+ for having this special lady on staff. Thank you Beverly for putting a smile on my face. I love the car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.