Reviews
What a great experience we had with the service
What a great experience we had with the service department. While driving to Beaufort area on vacation, my Acura developed a loud and annoying noise coming from glove compartment area. This would happen only at higher speeds. I stopped in about 3PM and met Michael, a service writer. He listened to me, asked many questions to narrow down issue. As he was setting up an appointment, he saw Patrick, service manager & master mechanic, and called him over & explained what was going on with my car. Patrick said he had some ideas & went to my car, diagnosed the problem, which turned out to be simple but impossible to find by someone untrained & fixed it. I was overwhelmed by this dealership/service department. I can’t say enough about my experience plus Michael even gave us several recommendations for restaurants while we are in the area. I highly recommend this dealership for anyone who is looking for quality service with old fashioned values.
What a great experience we had with the service
What a great experience we had with the service department. While driving to Beaufort area on vacation, my Acura developed a loud and annoying noise coming from glove compartment area. This would happen only at higher speeds. I stopped in about 3PM and met Michael, a service writer. He listened to me, asked many questions to narrow down issue. As he was setting up an appointment, he saw Patrick, service manager & master mechanic, and called him over & explained what was going on with my car. Patrick said he had some ideas & went to my car, diagnosed the problem, which turned out to be simple but impossible to find by someone untrained & fixed it. I was overwhelmed by this dealership/service department. I can’t say enough about my experience plus Michael even gave us several recommendations for restaurants while we are in the area. I highly recommend this dealership for anyone who is looking for quality service with old fashioned values.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership is RACIST.
This dealership is RACIST. My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multiple reps making sure it’s not a mechanical issue and every single one assured me that it is not. A week after purchasing it, the other piece covering the other hinge broke the same way, it was very odd that it broke off on its own. I took the car to a BMW repair shop and they tell me it is in fact a mechanical problem and they need to replace the inner hinges as well. Our salesperson and I both signed a “We Owe, You Owe” contract including the fact that the first broken piece will be fixed and within 30 days of the purchase any other repairs (not at our fault) will be covered. I have been trying to reach them about this and they kept ignoring my calls and texts. Finally, yesterday my salesperson answered and I asked to speak to the sales manager John Fernandez. He started off by not even letting me speak and talking over me. I was shocked by how unprofessional and rude he was. Saying things like “Stop calling my office! Stop calling my phone!”, literally yelling at me. He didn’t let me even ask what I wanted to, and the whole phone call was John Fernandez constantly screaming. I don’t argue though because I know if someone is yelling that is their problem and nothing to do with me and I will not stoop to their level of immaturity. It shows the kind of person you are. Anyway, I would give this dealership zero stars if I could. This is definitely racially motivated because we are a brown family and they are trying to take advantage of my immigrant parents. I don’t want anyone else to have to go through what my family and I are going through. You can not trust that the people working there have your best interest in mind. If you have any sense of morals, DO NOT SUPPORT THIS DEALERSHIP. It is run by liars and scammers. Thank you.
This dealership is RACIST.
This dealership is RACIST. My family purchased a used BMW convertible from them on 11/16/2024. The piece covering the hinge for the roof was broken on one side, I asked multiple reps making sure it’s not a mechanical issue and every single one assured me that it is not. A week after purchasing it, the other piece covering the other hinge broke the same way, it was very odd that it broke off on its own. I took the car to a BMW repair shop and they tell me it is in fact a mechanical problem and they need to replace the inner hinges as well. Our salesperson and I both signed a “We Owe, You Owe” contract including the fact that the first broken piece will be fixed and within 30 days of the purchase any other repairs (not at our fault) will be covered. I have been trying to reach them about this and they kept ignoring my calls and texts. Finally, yesterday my salesperson answered and I asked to speak to the sales manager John Fernandez. He started off by not even letting me speak and talking over me. I was shocked by how unprofessional and rude he was. Saying things like “Stop calling my office! Stop calling my phone!”, literally yelling at me. He didn’t let me even ask what I wanted to, and the whole phone call was John Fernandez constantly screaming. I don’t argue though because I know if someone is yelling that is their problem and nothing to do with me and I will not stoop to their level of immaturity. It shows the kind of person you are. Anyway, I would give this dealership zero stars if I could. This is definitely racially motivated because we are a brown family and they are trying to take advantage of my immigrant parents. I don’t want anyone else to have to go through what my family and I are going through. You can not trust that the people working there have your best interest in mind. If you have any sense of morals, DO NOT SUPPORT THIS DEALERSHIP. It is run by liars and scammers. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I have almost bought 10 vehicles from dealerships, by far
I have almost bought 10 vehicles from dealerships, by far the worst dealership I have dealt with. Full of false promise, rude when caught and go to any extent to sell you service contracts. Also surprised to see the GM is leading this shady business.
I have almost bought 10 vehicles from dealerships, by far
I have almost bought 10 vehicles from dealerships, by far the worst dealership I have dealt with. Full of false promise, rude when caught and go to any extent to sell you service contracts. Also surprised to see the GM is leading this shady business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Scheduled an 8:30am appointment for an alignment, balance
Scheduled an 8:30am appointment for an alignment, balance and tire rotation. I was told it would take 1hr 20 minutes. At 10am, Brett made a service recommendation. 10:45am I checked to see if my vehicle was ready. Later informed it would be an additional hour before they were complete. I asked why. Informed it was very busy today. Not acceptable when I have a scheduled appointment. As of 11:28am I am still waiting!!😡😡
Scheduled an 8:30am appointment for an alignment, balance
Scheduled an 8:30am appointment for an alignment, balance and tire rotation. I was told it would take 1hr 20 minutes. At 10am, Brett made a service recommendation. 10:45am I checked to see if my vehicle was ready. Later informed it would be an additional hour before they were complete. I asked why. Informed it was very busy today. Not acceptable when I have a scheduled appointment. As of 11:28am I am still waiting!!😡😡
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
First let me say, I would rather have a root canal than
First let me say, I would rather have a root canal than buy a new car. I had gone to Stokes for servie in the past and went to look. Tony P was excellent. Not pushy. Very knowledgeable and was very helpful in explaining Options. Dave in Financing was super good. Had the best experience ever buying a car. Highly recommend Stokes Honda.
First let me say, I would rather have a root canal than
First let me say, I would rather have a root canal than buy a new car. I had gone to Stokes for servie in the past and went to look. Tony P was excellent. Not pushy. Very knowledgeable and was very helpful in explaining Options. Dave in Financing was super good. Had the best experience ever buying a car. Highly recommend Stokes Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I love my new 2017 Honda Ridgeline will always rec
My car salesman was the best he is my new friend 😁.I got me a 2017 Honda Ridgeline I love it he did his job and was very helpful and loved that he was so concerned for all I wanted in a truck...thank you so much BERT your the best!!!will send more people to you ....
I love my new 2017 Honda Ridgeline will always rec
My car salesman was the best he is my new friend 😁.I got me a 2017 Honda Ridgeline I love it he did his job and was very helpful and loved that he was so concerned for all I wanted in a truck...thank you so much BERT your the best!!!will send more people to you ....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My husband and I purchased a 2023 Honda Pilot last night
My husband and I purchased a 2023 Honda Pilot last night and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer service and I will definitely use them again for any future Honda purchases. I honestly felt like they wanted us to be happy with our deal and our vehicle. Jerry has been there for 30 years and that says a whole lot about this company. Bert, I can't thank you enough and I wish you and your wife all the blessings in the world. Ken & Melissa
My husband and I purchased a 2023 Honda Pilot last night
My husband and I purchased a 2023 Honda Pilot last night and had the best experience ever with our salesman Bert who I HIGHLY RECOMMEND and our Finance guy Jerry. Bert and Jerry had impeccable customer service and I will definitely use them again for any future Honda purchases. I honestly felt like they wanted us to be happy with our deal and our vehicle. Jerry has been there for 30 years and that says a whole lot about this company. Bert, I can't thank you enough and I wish you and your wife all the blessings in the world. Ken & Melissa
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had such an awesome experience purchasing my accord
I had such an awesome experience purchasing my accord with Bert G. He went above and beyond to make the experience fun and smooth. As a marine stationed here with no family around, I was grateful that Bert went out of his way to explain the details of the process and even helped me with my insurance afterward. I HIGHLY recommend going to see him for a car. My friend referred me to him and I will continue to refer my friends to him.
I had such an awesome experience purchasing my accord
I had such an awesome experience purchasing my accord with Bert G. He went above and beyond to make the experience fun and smooth. As a marine stationed here with no family around, I was grateful that Bert went out of his way to explain the details of the process and even helped me with my insurance afterward. I HIGHLY recommend going to see him for a car. My friend referred me to him and I will continue to refer my friends to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gregg Marchetta in service is the best!
Gregg Marchetta in service is the best!! No messing around...in and out...great service!!!
Gregg Marchetta in service is the best!
Gregg Marchetta in service is the best!! No messing around...in and out...great service!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Caveat emptor.
Caveat emptor. Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my life. Car was driven up to me in Charleston with numerous warning lights on. The dealership put two new tires on the front but had two old messed up ones on the back. There was A DENT that didn't show in the pictures above the rear driver's side wheel. The car hadn't been detailed. The rear wiper didn't work at all. The passenger side door handle had essentially melted into some type of sticky goo. Long story short, $5000 later and I finally have this thing in decent shape. Stay in your lane Stokes Honda. Stay in your lane....
Caveat emptor.
Caveat emptor. Bought a used 2012 BMW X5 "on the quick" because a similar car my wife had was totaled after she was rear ended. One of the bigger mistakes of my life. Car was driven up to me in Charleston with numerous warning lights on. The dealership put two new tires on the front but had two old messed up ones on the back. There was A DENT that didn't show in the pictures above the rear driver's side wheel. The car hadn't been detailed. The rear wiper didn't work at all. The passenger side door handle had essentially melted into some type of sticky goo. Long story short, $5000 later and I finally have this thing in decent shape. Stay in your lane Stokes Honda. Stay in your lane....
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car