Reviews
I had a good experience shopping and buying with Brad.
I had a good experience shopping and buying with Brad. I called ahead and the car I was interested in was ready to test drive. When I requested a time I could take it to my mechanic Brad was very accommodating. Fritz promptly fixed some broken sensors as agreed before the sale. Very satisfied.
I had a good experience shopping and buying with Brad.
I had a good experience shopping and buying with Brad. I called ahead and the car I was interested in was ready to test drive. When I requested a time I could take it to my mechanic Brad was very accommodating. Fritz promptly fixed some broken sensors as agreed before the sale. Very satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your excellent review, Jane. We appreciate you taking the time to write a great 5-star review of your experience!
What a frustrating experience!
What a frustrating experience! After reading the reviews I can understand where a lot of people are coming from. Obviously, not every vehicle Fritz sells has issues, but based on my experience when vehicles do have an issue, Fritz is not interested in fixing any problems. I was able to test drive a minivan and take it to a mechanic for an inspection. The inspection, done by a bipartisan 3rd party and highly reputable company, Midas, stated the van needed about $3800 worth of work done. Some of it was normal wear a tear for a used car, break pads, wipers, and such but some items were bigger like rotors, struts, and shocks. The salesman said he would not fix anything unless I wanted to pay for it in the price of the van. He said they were "not responsible for normal wear and tear on the vehicle" and he would not fix anything. When I asked why someone would pay $25,000 for a van only to put another $4000 into it in the next few months he said it wasn't his responsibility. The salesman never talked to the service department or a manager. Clearly, selling a vehicle with issues is not a concern for Fritz. The salesman even said, we "allow" u to get an inspection done so that you know what u are getting into. It is obvious that selling a vehicle with issues, potential SAFETY issues at that, is not a concern for them. I would HIGHLY recommend getting an inspection before purchasing anything from Fritz. Used cars are somewhat of a gamble, sure. But who knowingly drives a car off the lot with definite bigger issues in the next few months?!?! I feel that knowingly selling a car with problems, and refusing to fix them, seems borderline unethical. I can't imagine this is a practice that would be tolerated by management or the owner but based on previous reviews it does seem to be something that has happened multiple times at Fritz. At this point, I am not even sure they'd take ANY responsibility to fix their seemingly "shady" practices should something major go wrong. I'm luckier than others because I had the inspection and could go back into the dealership with the print out. But I was still told they would not fix the problems with the van and should expect those kind of problems when buying any used car.
What a frustrating experience!
What a frustrating experience! After reading the reviews I can understand where a lot of people are coming from. Obviously, not every vehicle Fritz sells has issues, but based on my experience when vehicles do have an issue, Fritz is not interested in fixing any problems. I was able to test drive a minivan and take it to a mechanic for an inspection. The inspection, done by a bipartisan 3rd party and highly reputable company, Midas, stated the van needed about $3800 worth of work done. Some of it was normal wear a tear for a used car, break pads, wipers, and such but some items were bigger like rotors, struts, and shocks. The salesman said he would not fix anything unless I wanted to pay for it in the price of the van. He said they were "not responsible for normal wear and tear on the vehicle" and he would not fix anything. When I asked why someone would pay $25,000 for a van only to put another $4000 into it in the next few months he said it wasn't his responsibility. The salesman never talked to the service department or a manager. Clearly, selling a vehicle with issues is not a concern for Fritz. The salesman even said, we "allow" u to get an inspection done so that you know what u are getting into. It is obvious that selling a vehicle with issues, potential SAFETY issues at that, is not a concern for them. I would HIGHLY recommend getting an inspection before purchasing anything from Fritz. Used cars are somewhat of a gamble, sure. But who knowingly drives a car off the lot with definite bigger issues in the next few months?!?! I feel that knowingly selling a car with problems, and refusing to fix them, seems borderline unethical. I can't imagine this is a practice that would be tolerated by management or the owner but based on previous reviews it does seem to be something that has happened multiple times at Fritz. At this point, I am not even sure they'd take ANY responsibility to fix their seemingly "shady" practices should something major go wrong. I'm luckier than others because I had the inspection and could go back into the dealership with the print out. But I was still told they would not fix the problems with the van and should expect those kind of problems when buying any used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I purchased a car from Brad who works here .
I purchased a car from Brad who works here . He was very cooperative and gave a lot of knowledge about the cars . He got me in and out! The car I got is great with low miles! I would definitely recommend getting your car from here if you like quality affordable cars
I purchased a car from Brad who works here .
I purchased a car from Brad who works here . He was very cooperative and gave a lot of knowledge about the cars . He got me in and out! The car I got is great with low miles! I would definitely recommend getting your car from here if you like quality affordable cars
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cherish, thank you for your great 5-star review on Cars.com! We are glad you got in and out of the dealership quickly and also with a great car!
Very nice and clean car lot , Quality cars and a no
Very nice and clean car lot , Quality cars and a no pressure sales staff . The whole staff was AWESOME , especially Damon THX !!......will definitely check here first for my next auto purchase before looking elsewhere.
Very nice and clean car lot , Quality cars and a no
Very nice and clean car lot , Quality cars and a no pressure sales staff . The whole staff was AWESOME , especially Damon THX !!......will definitely check here first for my next auto purchase before looking elsewhere.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Intense, Thank you for your great 5-star review. We pride ourselves on approaching our sales process with very little pressure to our guests. Thanks for sharing your experience!
The sales associate Damon at Fritzs made our buying
The sales associate Damon at Fritzs made our buying experience very pleasure and James explained the buying paperwork in an understandable way without rushing the process. Both of these gentlemen really helped us out with the service after the sale as they made sure that we were 100% satisfied. Thank you very much Damon and James.
The sales associate Damon at Fritzs made our buying
The sales associate Damon at Fritzs made our buying experience very pleasure and James explained the buying paperwork in an understandable way without rushing the process. Both of these gentlemen really helped us out with the service after the sale as they made sure that we were 100% satisfied. Thank you very much Damon and James.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ayturralde, Thank you for your excellent 5-star review. We are glad that you were 100% satisfied with your exerperience.
Salesperson, Damon, provided excellent service, all staff
Salesperson, Damon, provided excellent service, all staff friendly and personable; finance dept able to meet my financial needs.
Salesperson, Damon, provided excellent service, all staff
Salesperson, Damon, provided excellent service, all staff friendly and personable; finance dept able to meet my financial needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rhammond, Thank you for your excellent 5-star review of Fritz in Fishers. It is most appreciated!
Fritz in Fishers is the best place to buy your car.
Fritz in Fishers is the best place to buy your car. We’ve bought four cars there over the years, all pre-owned, and every one was a great purchase. See Damon!
Fritz in Fishers is the best place to buy your car.
Fritz in Fishers is the best place to buy your car. We’ve bought four cars there over the years, all pre-owned, and every one was a great purchase. See Damon!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rebekah, Wow, four cars over the last few years! You are certainly a part of the Fritz in Fishers family! Thank you for your repeated business, we greatly appreciate you taking the time to share your experience at our dealership.
Very helpful and kind for first time drivers!
Very helpful and kind for first time drivers! They were quick and we got the car we wanted
Very helpful and kind for first time drivers!
Very helpful and kind for first time drivers! They were quick and we got the car we wanted
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for an excellent 5-star review, Brijean! We appreciate you taking the time to write it.
Very prompt in returning call for further information on
Very prompt in returning call for further information on vehicle. It did sell just not to us, great group.
Very prompt in returning call for further information on
Very prompt in returning call for further information on vehicle. It did sell just not to us, great group.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing a 5-star review of your experience, Sonbb! We are glad that we were prompt on returning your phone call but that we missed being able to earn your business with the vehicle you wanted. Thanks again.
Love the car u sold me.
Love the car u sold me. Damon sold me the car. He was sooo great to work with. He made the whole process so easy and pleasant. Would positively work with him again. Every one at the dealership was super helpful and friendly. Recommended a couple people already. Thanks.
Love the car u sold me.
Love the car u sold me. Damon sold me the car. He was sooo great to work with. He made the whole process so easy and pleasant. Would positively work with him again. Every one at the dealership was super helpful and friendly. Recommended a couple people already. Thanks.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent 5-star review, Paula, and thank you for recommending Fritz in Fishers to a few others that you know!