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Very pleased with the customer service and the selection
Very pleased with the customer service and the selection of vehicles. They helped me find a car that checked all my boxes at a fair price. Definitely would recommend.
It's great to hear that you received the help you needed to find a vehicle to fit your needs and budget. We hope we get the opportunity to help you or your friends in the future.
Sheisters. First of all tried to charge me $1000 more than the online price for an Altima. Then after I buy it it went through a quart of oil a week, so I take it to my mechanic and he says theirs a crack in the head gasket- which I would never notice from just looking under the hood- which Car Queen probably knew before listing it for sale. So when I call them to inform them of the issue within a month of buying it they said they'd replace essentially the engine with a used one for over 2 grand. I never leave reviews and would never write a fake review, but I did for that purchase and they responded with "we never sold you a vehicle"- and the obvious answer to that was because it was purchased in my mom's name. Long story short - no way this trash dealership should have 4.1 stars, their no better than Car Planet on Capitol who has 1.4 stars. Call me yourself Car Queen if you have any response to my review, I'll give you my number.
Hi Marcus, this sounds like quite a horrible situation. I have checked our old reviews and checked with each of our salesman and I cannot find any record of this situation. I am more than happy to talk to you about this situation as I really am not sure what to say without knowing more about what your talking about. I would give you call but you did not leave your number. My name is Austin and I am in the office almost every day. Please either stop in so I can talk to you about this, or please give me a call at 414-453-9922.
Well, they never checked the tire pressure sensor light
Well, they never checked the tire pressure sensor light fir me. The driver side back brake light and signal light were out on the car when I got it and this was after a person there told me they fix everything on a car if it is broken. I also has to replace the tires right away. The asking price on this vehicle should have been at least $500 less.
Sorry to hear that you think your vehicle should have been priced for less. We pride ourselves on our fair pricing and our vehicles being very thoroughly checked over to avoid issues. The tire tread is checked on each vehicle and you made the decision to make the purchase. In addition, the tire pressure was checked for you. Your TPMS light was on as this was not working. Your tires did have the proper pressure.
I asked about a car and never got a reply.
I asked about a car and never got a reply. Was told someone would get back to me shortly. That was over a week ago. I did not need financing. Guess they just do not need the business.
We are very sorry we did not get back to you promptly. We have been very busy. Despite this, we certainly would want to get back to follow up with interest. Do you think it is possible we did not have the correct contact information to get back to you? Or possibly an accidental oversight? It is not at all to our benefit not to get back to someone. Did you try to reach out to us again during this time? We apologize again, however, I am not sure this warrants a negative review. We ask that you reach out to us again so that we would have the opportunity to assist you.
Please allow me to explain. I requested information on a car. And I DID get a response. It stated that the person responding was busy right now. He said he would get back to me shortly. After waiting for a week or better I simply gave up waiting. I got a rating request asking me to rate the service and I filled it out. I don't know how I could possibly give anything but a negative rating rating for service, since there was never any service. I am a disabled vet and senior citizen who is looking for a vehicle to get back and forth to the VA hospital and occasional grocery shopping. Since the gentleman did ,at least initially respond, he must have had my e-mail address. And I included my phone number. My e-mail is firstname.lastname@example.org, and my phone number is 414-323-4852. Please understand I am not trying to make you look bad or careless. I simply stated what happened. Thank you for your time and concern in this matter. And I do not need any financing.
They don't have staff who speak Spanish, they don't know
They don't have staff who speak Spanish, they don't know how to give information about anything and they also kept calling to help me and nobody called
You are giving me a 1 star review because I cannot speak Spanish? Thats a new one. I am not sure what the rest of your review implies. I tried to help you the best I could. Sorry you were not satisfied.
YOU DON'T HAVE TO SPEAK SPANISH OBVIOUSLY BUT IF THEY ADVERTISE IN THE SPANISH-SPEAKING LATIN MARKET AND THEY DON'T HAVE SPANISH-SPEAKING STAFF THERE IS NO CONGRUENCE BUT IN THE END
Unfortunately, I have no way of controlling who sees advertisements on the internet. There is no person or business that can control that. I have offered to help you. That is really all I can do. I do not know how you can justify how a negative review on our business is warranted.
Brian and everyone at Car King were very helpful and...
Brian and everyone at Car King were very helpful and friendly. I’m thrilled with my purchase! They were attentive to what I was looking for and appreciated my budget.
We are very happy to hear that you are happy with your purchase. We certainly try to be conscientious of our customers budgets and needs.
My sales person, Austin was great to work with. No...
My sales person, Austin was great to work with. No pressure, supplied information and efficient. I definitely recommend Car King.
We are very glad you did not feel pressured and that you are happy with your purchase. We really appreciate you telling your friends and family about your good experience.
I was looking for a truck and at a reasonable price. Car...
I was looking for a truck and at a reasonable price. Car King popped up for a few different trucks. I test drove one and they let me take it to my mechanic to look at. They worked with me to get a few things taken care of and now I have a new (to me) truck. Awesome experience!
DO NOT BUY FROM THIS DEALER! Sold an unsafe defective...
DO NOT BUY FROM THIS DEALER! Sold an unsafe defective vehicle. Electrical problems. Leaks antifreeze. Leaks engine oil. Worn brakes. This car should not have been for sale. UNTRUSTWORTHY, DISHONEST SELLER.
I am sorry to hear about the issues you are having. We have not recieved any calls regarding issues of this nature. Please contact us so we can see if we can be of assistance. We would never knowingly sell a vehicle with issues you are describing!
The vehicle is currently at International Auto BMW it was towed and we are expecting the estimate for repairs. I will contact your dealership with the details. Let me know if you can exchange the vehicle. Thank you!
I had a nice experience with them, good prices and good...
I had a nice experience with them, good prices and good staff. Nice and quick transaction whenpaying and the paperwork.
Thank you Jim for your feedback. We take pride in making the process as smooth as possible