A Better Way Wholesale

Extreme helpful with my sons first car purchase, Thomas (Tom) was very helpful and courteous, also He was wiling to stay the extra time so we can finalize... the purchase. Scott (finance dept) was very patient as well. Thank you for the great experience. I would recommend this car dealer.

On Monday, July 1, 2019, my foster son R and I bought a white 2011 Audi A 5 Quattro with 114,000 miles at A Better Way in Naugatuck. After talking with... a salesman named Paul, the three of us took the car for a test dive for about 20 minutes, including a stretch of Route 8 where we briefly got the car up to speed. We then purchased the car. The process, including arrangement of auto insurance and registration, took several hours; during this time the car was in their garage; we were told that it was being given final preparations. We were also told that the car was sold “as is,” with no warranties. After all the auto insurance paperwork had been arranged and we had paid $9,274 in cash, we waited an additional half hour while the dealership was registering the car, and at this time we were again told that the car was getting its final check at the garage, that there was no warranty, and that we could purchase a warranty for $3200 covering breakdowns. We declined this, because the three year/36,000 mile coverage would not cover the greater mileage we expected to add each year. Around 5 p.m. after a car-washing, R received the car keys. I drove home to East Hartford in my car; R was to drive the Audi to East Hartford. Before R ever got to East Hartford, the oil light went on. He phoned notice of this to the dealership. The next morning the check-engine light went on; he phoned notice of this to the dealership and drove to AutoZone for computer analysis, where AutoZone found a diagnosis of code P0420. According to AutoZone’s definition, “Code P0420 indicates that the Bank 1 Catalyst System efficiency was below threshold for a predetermined period of time.” The problem was due to the catalytic converter. We then drove the car to Hoffman Audi in East Hartford, where the mechanics found that the car also had low oil pressure, and the hoses going into the engine were routed improperly, which should be apparent to a mechanic. Also, the entire ladder frame needed to be rebuilt and an entire cylinder was replaced. The car burns over a quart and a half of oil every 300 miles even after repairs. The engine was totally rebuilt. The final cost of repairs at Hoffman Audi was over $10,000. The Better Way salesman whom we had notified said to bring it to their service center where we would be charged to repair it, but given a small discount, but what faith could we have in their service department? While the car had no warranty, there should certainly be an implied warranty of fitness literally at the time it was sold. At a minimum the oil and catalytic converter issues should have been discovered, and made known to us purchasers. We also were told that the service team at A Better way Wholesalers had given the car a quality inspection and there were no problems; we witnessed a member of their staff sign a paper saying so, and then we signed. It is not possible that a team of mechanics did not notice any of these problems. We think A Better Way should have been responsible, even though we have since discovered that a Connecticut statute does not protect the consumer if the car being purchased is over 7 years old. WE SPENT A TOTAL OF $20,000 ON A 2011 CAR; WE WILL NEVER GO NEAR THAT PLACE AGAIN!

Was just the experience I was looking for in getting a used car. They went and grabbed it for me and made sure it was clean so I could take a test drive.... I bought the car that I wanted and the respect of everything else. Will shop here again.

Have requested info on a couple vehicles and never heard back. Bad business ethics in my opinion. If you cant get back to a potential buyer what is going... to happen after you buy a vehicle, no return calls. No thanks

Be very careful. They sent me a letter declining to give me credit and then would not return my deposit when requested. I would definitely Shop elsewhere.

Love this place! Bought two cars at an incredible price from Emmanuel! Always super friendly. Don't go anywhere else! Best place you buy a car from

My sales rep were Jeff and Bri. I wish I did not spend my money here. I went in on a Friday and knew exactly what car I wanted and how much I wanted to... spend. However, Jeff told me that the car I wanted was a lemon and that I needed to choose a different SUV. This caused me to have to increase my budget. The 2nd car that I choose that was somewhat in my price range would not have been ready until Monday due to some mechanical issues that needed to be fixed. Jeff assured me that the vehicle would be ready by Monday. I informed Jeff that I would only put a down payment if the car was ready by Monday and he assured me that it will be. The car was not ready by Monday or TUESDAY. I then requested a refund of my deposit since the vehicle was not ready as promised by Monday and I was denied. Bri then promised that the vehicle would be ready by Wednesday morning and it still was not. I had to constantly call for updates. They will say anything to get you to put a deposit down. Stay away. You will regret it.

My husband and I purchased a car from Miriam Rodriquez. We didn't know which larger vehicle we wanted so Miriam showed us smaller SUV's, large pick up... trucks, and then a GMC yukon denali. She was very very patient with us. Walking back and forth to the lot where the cars were parked. We finally picked the Yukon Denali. I would recommend Miriam Rodriquez to all my family and friends, for her friendliness and for being so professional.

Miriam was extremely helpful in getting us the car we wanted. She went above and beyond to communicate with us about what was happening. I would definitely... recommend Miriam and A Better Way in Naugatuck!

I been saving all summer and i was looking to finance a car and Mariam helped me and pointed a Honda CRV out and I automatically fell in love! Such a nice... lady! Thank you Mariam!!!!