A Better Way Wholesale

1.9
(1,395 reviews)
Visit A Better Way Wholesale
Sales hours: 8:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–6:00pm
Tuesday 8:00am–7:00pm 8:00am–6:00pm
Wednesday 8:00am–7:00pm 8:00am–6:00pm
Thursday 8:00am–7:00pm 8:00am–6:00pm
Friday 8:00am–7:00pm 8:00am–6:00pm
Saturday 8:00am–7:00pm Closed
Sunday 10:00am–4:00pm Closed
2019 consumer dealer award View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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(203) 490-4510 (203) 490-4510

Inventory

See all 608 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2004.
New England's widest selection and lowest prices | Financing for all credit tiers | Open 7 days a week

Service center

Phone number (203) 490-4510

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 6 employees View less employees

Reviews

1.9
(1,395 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of A Better Way Wholesale from DealerRater.

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1.0

WORSE PLACE EVER PLEASE DO NOT GET A CAR FROM HERE THEY

WORSE PLACE EVER PLEASE DO NOT GET A CAR FROM HERE THEY SELL YOU BAD CARS AND MAKE PAY FOR EVERYTHING THEY SHOULD’VE FIXED BEFORE GIVING YOU THE CAR. THEY’RE ALL xxxxxxxx

1.0

WORSE PLACE EVER PLEASE DO NOT GET A CAR FROM HERE THEY

WORSE PLACE EVER PLEASE DO NOT GET A CAR FROM HERE THEY SELL YOU BAD CARS AND MAKE PAY FOR EVERYTHING THEY SHOULD’VE FIXED BEFORE GIVING YOU THE CAR. THEY’RE ALL xxxxxxxx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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1.0

Literally left shocked at how dysfunctional this place

Literally left shocked at how dysfunctional this place was. Like nothing I've ever seen. It's been a week since I went there and I still see cars they've sold listed as for sale. Waited for an hour for someone to help us and everytime we asked for help it was met with annoyed faces. Atmosphere kind of gave me Wolf of Wall xx vibes. I looked at one car that had been through their "processing", it was completely filthy with bits of food in the cupholder and stains all over the place. Word of advice, make an appointment if you plan on going. Honestly even if they had a car at a good price I don't think I'd give them my business simply because I could tell they wouldn't care if there was something wrong with the car. Run away!!! Fast!

1.0

Literally left shocked at how dysfunctional this place

Literally left shocked at how dysfunctional this place was. Like nothing I've ever seen. It's been a week since I went there and I still see cars they've sold listed as for sale. Waited for an hour for someone to help us and everytime we asked for help it was met with annoyed faces. Atmosphere kind of gave me Wolf of Wall xx vibes. I looked at one car that had been through their "processing", it was completely filthy with bits of food in the cupholder and stains all over the place. Word of advice, make an appointment if you plan on going. Honestly even if they had a car at a good price I don't think I'd give them my business simply because I could tell they wouldn't care if there was something wrong with the car. Run away!!! Fast!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Scam artists avoid then at all cost they sell you messed

Scam artists avoid then at all cost they sell you messed up cars they say there's nothing wrong and it's warranty but they play you hard they won't cover you I bought a car from them worse mistake of my life I bought it messed up and they said it was good nothing wrong I brought it back to them to fix the issue... they supposedly fix it but never did I brought it back again with the same problem and they said warranty won't cover it because it was low on oil... no xxx you never fixed the issue now they want me to pay them over 2000 bucks to fix it f this company

1.0

Scam artists avoid then at all cost they sell you messed

Scam artists avoid then at all cost they sell you messed up cars they say there's nothing wrong and it's warranty but they play you hard they won't cover you I bought a car from them worse mistake of my life I bought it messed up and they said it was good nothing wrong I brought it back to them to fix the issue... they supposedly fix it but never did I brought it back again with the same problem and they said warranty won't cover it because it was low on oil... no xxx you never fixed the issue now they want me to pay them over 2000 bucks to fix it f this company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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1.0

Do not buy from here they are scam artists and very good

Do not buy from here they are scam artists and very good on telling u lies they will sell you a messed up car and play you on warranty so don't trust them they are heartless scam artists sell you messed up cars I sadly bought a car from here and got played like a fool please avoid this place with all cost

1.0

Do not buy from here they are scam artists and very good

Do not buy from here they are scam artists and very good on telling u lies they will sell you a messed up car and play you on warranty so don't trust them they are heartless scam artists sell you messed up cars I sadly bought a car from here and got played like a fool please avoid this place with all cost

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Inquired about a 2006 mustang,posted as $245.

Inquired about a 2006 mustang,posted as $245.00 per month...ok..my credit is at 803,Some sales person stated its cash only....no financing..

1.0

Inquired about a 2006 mustang,posted as $245.

Inquired about a 2006 mustang,posted as $245.00 per month...ok..my credit is at 803,Some sales person stated its cash only....no financing..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

I bought the car on Monday, and I made a big mistake, i

I bought the car on Monday, and I made a big mistake, i did not check the tires too closely. I was reasured since they told me I had a 60-day guarantee. I went to a mecanic (a friend who wouldn't want to sell me anything useless), and he immediately told me I needed new front tires and a tire alignment. So I called them, they told me to come so that they could check. The same salessman told me that i had nothing to worry about and that they were good and "road legal for some time.". I insisted quite a bit, and then, they told me to come back in 10 days so that the mecanic can check the car but that they couldn't guarantee to cover the cost if they deem it road legal. There is no way that makes 30+ miles. Waste my day so that they will fight with me to not cover the cost. I tried to call them and ask them if I could send pictures to the mechanic to determine it via mail, and they were adamant, no can do. The cars are a good price, some in an ok condition but I highly adice to carefully check the car before buying it and to get a 2nd opinion right after you buy the car from another mechanic. Be prepared to fight to get them to cover the cost included in the guarantee. It's a shame because I had a mostly good experience with them up until that point. Tldr : Tires are 5 years old, original tires of the car, 58 000 miles, cracks everywhere, thread really thin, and according A Better Way, completely ok.

1.0

I bought the car on Monday, and I made a big mistake, i

I bought the car on Monday, and I made a big mistake, i did not check the tires too closely. I was reasured since they told me I had a 60-day guarantee. I went to a mecanic (a friend who wouldn't want to sell me anything useless), and he immediately told me I needed new front tires and a tire alignment. So I called them, they told me to come so that they could check. The same salessman told me that i had nothing to worry about and that they were good and "road legal for some time.". I insisted quite a bit, and then, they told me to come back in 10 days so that the mecanic can check the car but that they couldn't guarantee to cover the cost if they deem it road legal. There is no way that makes 30+ miles. Waste my day so that they will fight with me to not cover the cost. I tried to call them and ask them if I could send pictures to the mechanic to determine it via mail, and they were adamant, no can do. The cars are a good price, some in an ok condition but I highly adice to carefully check the car before buying it and to get a 2nd opinion right after you buy the car from another mechanic. Be prepared to fight to get them to cover the cost included in the guarantee. It's a shame because I had a mostly good experience with them up until that point. Tldr : Tires are 5 years old, original tires of the car, 58 000 miles, cracks everywhere, thread really thin, and according A Better Way, completely ok.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Consumer response

I gave you my contact privately a week ago. You also know who I am and have all my contact info. Of course, they never contacted me again after selling me the car and after the numerous complaints I have with them. Terrible after sale support. Be careful about this dealer, you could spend a lot of money after buying the car.

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1.0

Purchased a 2016 GMC SUV from them.

Purchased a 2016 GMC SUV from them. With 60k miles on it. Within the first 2 weeks of owning the car it was back to be fixed. They claimed it to be all set and i didn't get out of the neighborhood before the problem was still there. When they replace parts they use the cheapest parts they can find, i feel like Wish.com parts would have been a better value. After the 3 time they hunting and replacing random parts to fix my issue they acknowledged the issue is still there but refused to do anymore work on the car and refused the buy the car back i took it elsewhere. The other repair shop stated the parts they installed were installed incorrectly and some components were defective. A better way refused to pay at least a portion on the repair bill from the the other shop. However after an investigation from the DMV and being found they failed to provide a vehicle safe for the the road A better way started threatening me. Be warned cars are cheap because they are poor condition and dont expect them to be repaired.

1.0

Purchased a 2016 GMC SUV from them.

Purchased a 2016 GMC SUV from them. With 60k miles on it. Within the first 2 weeks of owning the car it was back to be fixed. They claimed it to be all set and i didn't get out of the neighborhood before the problem was still there. When they replace parts they use the cheapest parts they can find, i feel like Wish.com parts would have been a better value. After the 3 time they hunting and replacing random parts to fix my issue they acknowledged the issue is still there but refused to do anymore work on the car and refused the buy the car back i took it elsewhere. The other repair shop stated the parts they installed were installed incorrectly and some components were defective. A better way refused to pay at least a portion on the repair bill from the the other shop. However after an investigation from the DMV and being found they failed to provide a vehicle safe for the the road A better way started threatening me. Be warned cars are cheap because they are poor condition and dont expect them to be repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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5.0

This is my third car I buy from Better Way, granted ,

This is my third car I buy from Better Way, granted , these are used cars as such there are issues that need to be addressed. One characteristic that makes me return is that everyone is genuinely trying to help. That is their livelihood and they know it . There are problems, there are solutions and then there is customer service, I venture to say that despite the negative feedback we be hear, their customer service is up to the challenges, I will be back to BW whenever I’m in the market for another car. Thank you

5.0

This is my third car I buy from Better Way, granted ,

This is my third car I buy from Better Way, granted , these are used cars as such there are issues that need to be addressed. One characteristic that makes me return is that everyone is genuinely trying to help. That is their livelihood and they know it . There are problems, there are solutions and then there is customer service, I venture to say that despite the negative feedback we be hear, their customer service is up to the challenges, I will be back to BW whenever I’m in the market for another car. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Tony, and we look forward to working with you again.

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1.0

YOU’VE BEEN WARNED!

YOU’VE BEEN WARNED!! DO NOT DO IT. I went here because my son recommended it bad idea. From the moment I sat down, I knew there was gonna be a problem, especially when the sales woman Amy was not listening to what we were saying that we were already preapproved and didn’t have to go to this long drawn out process. However, she totally skipped over that whole entire part and did whatever she wanted to do. I went against my better judgment and a process that should’ve literally taken about three hours took two days I purchased a 2017 Audi A3. after about two weeks the check engine light came on. I had to return it. It had a bad engine and needed to be replaced. they had my car for approximately 3 weeks. When I went to pick up my vehicle. I asked if they could provide me the warranty and mile information on the newly installed engine. Chrissy told me they would email it. I have called three times asking them to provide this information it’s always the runaround etc. Here it is almost a month later after I’ve picked up my car and I still have yet to receive the information. Their customer service is poor, communication is terrible and their follow-through is quite pathetic. I am now at the point where I am contacting an attorney, and I definitely will be reaching out to the Better Business Bureau.

1.0

YOU’VE BEEN WARNED!

YOU’VE BEEN WARNED!! DO NOT DO IT. I went here because my son recommended it bad idea. From the moment I sat down, I knew there was gonna be a problem, especially when the sales woman Amy was not listening to what we were saying that we were already preapproved and didn’t have to go to this long drawn out process. However, she totally skipped over that whole entire part and did whatever she wanted to do. I went against my better judgment and a process that should’ve literally taken about three hours took two days I purchased a 2017 Audi A3. after about two weeks the check engine light came on. I had to return it. It had a bad engine and needed to be replaced. they had my car for approximately 3 weeks. When I went to pick up my vehicle. I asked if they could provide me the warranty and mile information on the newly installed engine. Chrissy told me they would email it. I have called three times asking them to provide this information it’s always the runaround etc. Here it is almost a month later after I’ve picked up my car and I still have yet to receive the information. Their customer service is poor, communication is terrible and their follow-through is quite pathetic. I am now at the point where I am contacting an attorney, and I definitely will be reaching out to the Better Business Bureau.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

We started the purchase of our vehicle from them back in

We started the purchase of our vehicle from them back in August 2023. They sat on our deposit for 8 weeks before they finally had the car ready to go. Claiming lie after lie that parts were needed and then it was gonna be ready and something else was wrong and they needed more parts. After driving the car for a week numerous warning lights began coming on and when we brought the car to a legitimate mechanic we found that they actually cut wires and electrical taped some together to basically sell the car without any warning lights coming on. Our mechanic can’t even diagnose the problem with the vehicle that keeps stalling without us paying $600 just to fix the wiring and then any other work that needs to be done on top of this. As follows is the report from the mechanic- Original Request Engine Diagnostic. Customer States Vehicle Hesitates And Has Loss Of Power. Concern Verified. Scanned Vehicle For Faults And Found Multiple Faults For Camshaft Sensors On Intake And Exhaust Side, As Well As Throttle Body Codes. Upon Visual Inspection Found Camshaft Sensor Connector On Intake Side To Have Damaged And Spread Pins. Additionally Camshaft Sensor Harness On Exhaust Side Has Been Damaged Exposing Bear Wires Which Were Touching Each Other And Creating A Short Circuit Condition. Furthermore Throttle Body Wire Harness Had Also Been Damaged And Poorly Repaired. Recommend Replacing Both Camshaft Sensor Connectors As Well Throttle Body Connector And Retest. DO NOT PURCHASE A CAR FROM THEM. WE HAVE AN ATTORNEY INVOLVED AND WILL BE FILING A LAWSUIT AGAINST THEM AS WELL AS WORKING WITH THE ATTORNEY GENERAL TO PUT THEM OUT OF BUSINESS. FEEL THIS COMPANY IS AS SHADY AS YOU CAN GET…

1.0

We started the purchase of our vehicle from them back in

We started the purchase of our vehicle from them back in August 2023. They sat on our deposit for 8 weeks before they finally had the car ready to go. Claiming lie after lie that parts were needed and then it was gonna be ready and something else was wrong and they needed more parts. After driving the car for a week numerous warning lights began coming on and when we brought the car to a legitimate mechanic we found that they actually cut wires and electrical taped some together to basically sell the car without any warning lights coming on. Our mechanic can’t even diagnose the problem with the vehicle that keeps stalling without us paying $600 just to fix the wiring and then any other work that needs to be done on top of this. As follows is the report from the mechanic- Original Request Engine Diagnostic. Customer States Vehicle Hesitates And Has Loss Of Power. Concern Verified. Scanned Vehicle For Faults And Found Multiple Faults For Camshaft Sensors On Intake And Exhaust Side, As Well As Throttle Body Codes. Upon Visual Inspection Found Camshaft Sensor Connector On Intake Side To Have Damaged And Spread Pins. Additionally Camshaft Sensor Harness On Exhaust Side Has Been Damaged Exposing Bear Wires Which Were Touching Each Other And Creating A Short Circuit Condition. Furthermore Throttle Body Wire Harness Had Also Been Damaged And Poorly Repaired. Recommend Replacing Both Camshaft Sensor Connectors As Well Throttle Body Connector And Retest. DO NOT PURCHASE A CAR FROM THEM. WE HAVE AN ATTORNEY INVOLVED AND WILL BE FILING A LAWSUIT AGAINST THEM AS WELL AS WORKING WITH THE ATTORNEY GENERAL TO PUT THEM OUT OF BUSINESS. FEEL THIS COMPANY IS AS SHADY AS YOU CAN GET…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Consumer response

I spoke with the General Mananger TJ on February 15th. He said he would speak to owner about reimbursing the $700 that it cost to fix the car. He said he would call me the next morning on February 16th to let me know what the owner said. It is now February 18th and I have heard nothing. Clearly JOE GORBECKI the owner of this dump establishment finds it perfectly ok to sell cars like this. I will be forwarding this to my attorney on Monday,

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