Nalley INFINITI Marietta Hours
Nalley INFINITI Marietta, serving Roswell, Gwinnett County, Atlanta, and Smyrna, offers the best selection of new INFINI
TI models and top-quality pre-owned vehicles, as well as professional maintenance and repairs, multiple financing options, and genuine INFINITI parts.
"It Has To Be Nalley!"
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I'm not happy with the sevice because my brakes are still squealing and I'm experiencing shaking in my steering when stopping on the highway. My service... adviser was good but the technicians sucks.
Kyria1998, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (770) 659-7055 so we ...may assist you in moving forward towards a resolution. Chris Dastou, General Manager
Mr. North as always had everything ready and was on point. I had no problem at all. Mr. North took care of all details. the
Thanks for the great rating! We are always happy to help!
Nalley Infiniti of Marietta is by far the best dealership we have been too. Great customer service. Their team went above and beyond to make our buying... experience one of the best. Larry made it such a smooth and easy process. We have never been happier. They found us the perfect car for our family! Thank you so much Nalley Infiniti of Marietta....we will be back!
We met Nicole on Friday and I was very impressed by her knowledge and professionalism. She made us feel comfortable about our new purchase without the... added pressure just to make a sell.
We had the best car buying experience! Nicole was easy to work with and made sure we got everything we wanted in a car! We will use her again and recommend... her to everyone.
STAY AWAY FROM THIS PLACE! Pros: Great Location,Nice waiting area, Fast Wifi, Reasonable Service time Cons: Everything Else Very Dissatisfied with customer... services Shady Sales Team Wish Negative Star Ratings was allowed Reasons/Details: My overall experience and feedback is such that; My mom bought a vehicle at this stealership less than a year ago. The salesperson verbally promised her 2 complimentary service changes. She got the first service change with no problem. I took the vehicle in for the second service change and the shady practices of these stealerships' revealed its ugly eye. The service personnel said that she doesn't see any records promising 2 Service changes. I was then referred to the sales manager Fred M. who said 1) the guy who sold the vehicle conveniently (due to covid-19) no longer works there and 2) showed me signed paperwork very conveniently (for them) indicating 1 service change promised. I was not the least bit surprised by this having bought many vehicles myself and unfortunately I was not present for this particular sale. My mom is a straight up and very honest person and these sales sharks would say/promise anything to get a sale and if you don't get it in writing and sometimes even if you do get it in writing unsatisfactory experiences like these still happen. English is not my moms first language and even if it were, the only thing **worse or more intense than purchasing a vehicle is buying a home in terms of the amount of paperwork that needs to be signed on top of 5 plus hours of going back and forth with these sales sharks. Therefore the last thing someone may pay attention to; unless they have been through this before is the after sales details and so called promises. I conveyed my disappointment with the sales manager Fred M. and let him know that I will be sharing my not so great experience online. Instead of taking responsibility that a miscommunication may have occurred and honoring the promise of the second complimentary service. Fred said that I was threatening him with a bad review, I undoubtedly let him know that this was not a threat but a promise to share this experience of the lack of integrity of this stealership. Conclusion For those of you reading this 1. Visit this location at your own risk and 2.Remember to get everything documented. 3. If you are providing any services: for a customer/client no matter what your terms & condition stipulates; if they are not satisfied with your product or service be sure to take care of them to avoid situations like this. FYI Customers are more than likely to speak/share about a negative experience rather than positive one.
Balambi, it is disappointing for us to hear that your experience was anything less than great. I would like the opportunity to find out how we can bet...ter assist you in the future. If you are willing, please contact us (770) 659-7055. Chris Dastou, General Manager
Nicole gave us a good deal on our Infiniti Qx30 sport. We were happy with our purchase and we go back to buy another car.
:-) Wow! Thank you for rating us so many stars!
Go see Kendrick in service. Awesome individual who will take care of your car service needs. Remember, when you go to Infiniti make sure you go North!
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Do not go here. Will never take my business there again. I have been take advantage of and overcharged here twice now! I will not be giving them another... chance to do it again.
Desi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improv...e. When you have an opportunity, please reach out to me at (770) 659-7055 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Chris Dastou, General Manager
Nicole & Evan were very professional, they worked with me to get me the best deal as well as the best insurance rate I could get.
Hi, thanks so much for rating us so high! Be safe on the road!